LG - TurboWash 4.3 Cu. Ft. 12-Cycle High-Efficiency Steam Front-Loading Washer - Graphite Steel

We got this machine as a replacement for a broken whirlpool that was under Best Buy Warranty. We had to put some money into the cost difference of the machines, but overall I like this one. Pros: ~The load size is comparable to my old washer (4), but this one has a steam function and water filter. ~The towel spin cycle is amazing. The towels are almost dry when they come out, which is really nice. ~The washer plays a cute little song instead of a loud buzzer when the cycle is done. ~I also like the buttons on this machine better than the flat screen that the other brands sported. My experience with those flat buttons is that the film cracks with extended use and looks terrible. ~The tray that pulls to hold the detergent is much sturdier than the trays on the other brands. ~This washer also has a simpler and sturdier hinge for the door than our last washer. The hinge on that washer was very complex and broke, which is why we needed a new washer. ~I have not used the app program yet, but it looks cool. ~I also like the bright white cycle. ~The spinning on our old machine shook like crazy, but this machine spins quietly. What a nice feature! ~It is pretty to look at, which isn't that important to me, but some people might value the aesthetics. Cons: ~There is no plain rinse and spin cycle, which we used a lot on our old washer since all three of my kids are on swim team and need their suits rinsed and spun. ~Also, at the beginning of each load, the water is pumped in spurts, resulting in a significant pounding throughout the house as the water abruptly stops and starts in the pipes. When I asked the installer about it, he claimed it should go away in a week or so, but it hasn't. I guess I should call about that. ~The directions for cleaning the filter are incomplete. They warn you that if you reinstall the filter incorrectly, you will have water leaking out. Oh, that warning was complete, but the directions to install the filter - not so much. Water pours out of the filter if it is not correctly installed! Apparently, the directions should have said to turn the filter until it stops turning (6-10 rotations). But the directions just say turn clockwise. I did turn it clockwise many times. I pulled the filter, and it was stuck in there - if I had turned it two more times, I would have been fine, but the filter was not sealed. BEWARE if you buy this and clean the filter. Turn it until the filter won't turn any more, even if you have to turn it 10 times….

Purchased to replace a Bosch that lasted over 10 years with very heavy use and loved it. It was a coin toss between this LG and the comparable Samsung. They both had very high ratings. For me the tipping point was that the Samsung was 3 inches deeper and we have a tight space in our laundry room so we chose the LG. I was slightly concerned on some of the negative reviews that mentioned, 1) hammering water sound during fill and rinse 2) water leaking We have had the machine for about 45 days and it gets a LOT of use with 3 teenagers. So, i was prepared to counter the water hammering noise with arresting valves, I even purchased them before the washer was delivered. Both my wife and I agree that there is no such sound. I don't know if it's because we are on well water and not the strongest water pressure or if it's because the laundry room/water intake is at the far end of the house from the water pump, but we didn't need the arresting valves and I've returned them. Over all the machine is incredibly quiet. As for the leaking - we have had no such issues. Not a drop. We haven't really played around with the custom programs yet so can't speak to that. We use the basics: Whites, Perm Press, Towels and the Bulky items setting - great for my sons' sleeping bags after camping. Clothes come out very clean (similar to our old machine) and bone dry b/c of the high spin speed. Dryer time is definitely reduced. I really like the magnetic stopper that keeps the door open slightly, it really helps allowing it to air out between washes. Controls are simple and intuitive. We have an LG refrigerator that has lasted us for over 9 years so i expect the same quality from this machine. We didn't purchase the matching dryer but will since we decided give our laundry room a makeover. I've seen some comments on people upset that there is a little water left in the detergent compartment. We had this with our last washer as well, I think it's a common thing with Front Loaders. It's such a small amount of water and I don't think it's a big deal and since we use (have always used) our machines so frequently, we've never had any mildew issues etc... actually, the compartment on the LG smells fresh like detergent. Not an issue for us. All in all a great machine. Very pleased with the purchase.

I saw this advertised on February 21, 2015. It was on sale for a great deal. I attempted to purchase it via the website but, for some odd reason, when it got to the schedule a date section, it would kick the entire purchase out of the cart. So, I called customer service. The very nice customer service lady tried to allow me to purchase but it wouldn't work for her. She absolutely puzzled as to why. The item still showed for sale online. I called the local store on Gunbarrel Road in Chattanooga. The customer service lady did manage, after some difficulty, to do on over the phone purchase but the delivery date would not be until March 20...nearly a month away. There was no explanation except she surmised that it must have a big seller. As a side note, I am not pleased with the new return policy of 15 days or with the pick the points OR the financing. Seriously, Best Buy, if you want to compete, you have to go back to the old policies. A week before my washer was to be delivered, I noticed that the machine had now dropped in price by $25. Not only that but it continued to show as in stock online. I don't know why it was going to take a month to get it delivered. I went to the store and asked for a price adjustment from the $799 that I paid to the $774 that it was on sale for...before it was ever delivered to me. My God, you would have thought that I was the first person in the entire history of Best Buy to do this. The young man behind the customer service counter, James Lively, just couldn't figure out how that could be done. Then, he left the counter and was gone a good while (while the line kept getting bigger). He finally came back and told me that the Assistant Manager, Tom Huskin, said that I would have to take delivery of the washer before they price matched themselves or it would kick my delivery out of the system and they would have to give me a date FURTHER out. I also asked about buying an extended warranty but was told to wait until delivery. Delivery day rolls around. The delivery guys were prompt and courteous. The delivery took only 15 minutes. That part, at least, was impressive. After getting my month's worth of clothes started in the washer (the bearing went out in the old one and I couldn't do laundry), I called Best Buy to get the price adjustment and ask again about the extended warranty. Someone took my number, order number, and said that I would get a call back. I never did. But, a few days later, I called back and was told that I got the $25 credit and it was too late to buy the extended warranty. About the washer, it is FANTASTIC! It can wash a load of clothes in 15 minutes on Speed Wash!!! It is very quite. I really like the Turbo Wash feature. It has a huge choice of settings and will steam clean your items. I have used the Allergiene cycle on my bedding. It takes a while...around 56 minutes...but that was a typical wash cycle on my old washer which was also an LG. That machine was 10 years old and went through 4 teenagers so I went back with LG because I knew it was a work horse. Overall, I love the washing machine but I hated my buying experience at Best Buy. After this was delivered, I discovered that the machine is also at Home Depot and Lowes. The next time that I need an appliance, honestly, I will probably shop elsewhere. I hate that as I've been a Best Buy customer for a long time.

We got 4 washers and they all had major problems 3 leaked from underneath on the right side (opposite the drain) and was not hose related. two of them made loud metallic clanking noises. I noticed the reviews were very good prior to buying and also noticed that after buying lots of others posted similar reviews, so there is some kind of manufacturing issue i think. In fact, we talked to a LG rep at best buy on the last exchange and showed him where and what was the problem, he was going to look up our serial numbers and investigate further. This Washer is great washer, i think, it just seems i got a bad batch. First one was 6/26/2014 and last was 8/30/2016. I am sure they will fix the issue and it will once again be good. I have used LG front loader since 2007, and will use no other brand. In the end we switched to the Larger unit called the LG Titian and we love it. Model # WM8000HVA I must say this, even though i had a horrible experience with the LG 12-Cycle washer, the experience i had with Best Buy and Best Buy management was excellent. They were apologetic and gave me no hassle each time i had issues they swapped out another unit. In the end they put me in the more expensive units at their cost for all the inconvenience we had endured trying to get a working washer. Best buy has great customer service and managers like Ryan who we dealt with are the reason I purchase all my appliances and electronics from Best Buy, and will continue to do so far into the future.

Machine does what it is supposed to and that is wash clothes. My wife and I have run almost every cycle and they all work great for their designed purpose. If you run the machine on the highest spin speed your clothes don't need much time in the dryer. Superb cleaning on a minimal amount of detergent and water. The ability to connect to your phone is really cool. You can perform diagnostics, download different cycles, or even just pull statistics on your cycles run over the life of the machine. The app will also tell you when it is time to clean the tub based on manufacturer suggestions. The liquid bleach and softener dispensers are a little finicky as they function on a siphon so a few times I have had the liquid I put in drain out right after I do that. It took me a few loads to figure that out and you just have to pull the tray from the machine and turn it upside down, then you won't have problems. The True Vibration system functions almost identical to the Samsung VRT system. They both use ball bearings as counter-balances to the load in the tub. The LG system works very well, and is very quiet. The whole machine is actually very quiet. The loudest part of the cycle is when it fills with water. Also as far as I am aware, LG is the only brand to gel-pack their computer boards. This helps to protect them from moisture and vibration. My wife and I are very happy with this purchase and would recommend this machine to a friend. We also have the matching dryer to go with it. We expect this machine to go for many years to come.

LG washer works perfectly and I have no complaints. Definitely a great buy! Interesting thing happened when we bought the washer from Best Buy. The sales person told us that the washer doesn't come with the water hoses and we would have to purchase them separately. Sadly I took that on faith and didn't look into it further. LG definitely sends hot and cold water hoses with their washer. On a side note, the washer uses quick pulses of water to wash and rinse during the cycle. This is an intended and perfectly normal process, but it can lead to a small issue with some home water systems. The quick pulses can cause water hammering which sounds like banging in the walls. It is due to the sudden stop in the flow of water as the valves in the washer quickly close. Some homes have this issue with other appliances or faucets. The solution is installing a water hammer arrestor. These can either be installed on the home's water system as a whole or installed at the source. Picking up a couple small arrestors will solve the problem. (http://www.homedepot.com/p/Sioux-Chief-Mini-Rester-1-2-in-x-1-2-in-Copper-FHT-x-MHT-Washing-Machine-Arrester-HD660-H/202273959) These are about $11 each and install right in line with the hoses on the water valves for the washer.

This washer has been leaking since day one and is still leaking to this day. I did not realize it was leaking until 9 months after purchase when i started smelling a moldy odor in my laundry room. I moved out the wasing machine to find damaged floors and mold. After much research I I have now learned that LG machines are known for leaking out the air vent intermittently during the spin cycle. It leaks just enough that it doesnt run out the front and you never know it is leaking. Just do a search for LG vent leak and you will find many upset customers. According to LG I need to use less soap. I use 2 tablespoons of HE tide detergent. This is well below the recommended amount the washer itself says to use. I went to best buy immediately after finding the leak and they told me to go to LG and nothing they could do. Going to LG is a waste of time as you just get someone reading from a script telling you to use less soap. I have had 2 repairmen out and both have told me it is a known problem with LG machines and they could not fix the problem. No washing machine should leak out of the air vent when using 2 tablespoons of soap. I have now had th machine for over a year and LG refuses to do anything with it. I have a towel stuffed behind the washer to catch the leak. I will never buy LG again and my trust in Best Buy is severly shaken.

Had a Kenmore front loader for over 10 years and it worked very well. Reading reviews pointed us to either Samsung or LG. We chose LG because our local BestBuy had an open box. We've purchased many open box items (computers, electronics) and never had an issue so even though the unit was used for few cycles and had some scratches it was worth paying only 1/2 of the SALE price. The unit is has been very good except the actual delivery part and also dealing with the "hammering" noise during wash in the beginning. Deliver was a total fiasco. It was a third party company that did the delivery and when they pulled up to the house the lift in the back of the truck got stuck on the ground and they could not raise it so they had to pull off the washer by hand and they ended up dropping it causing a nice dent. I accepted the delivery after confirming with the local BestBuy store that it can be returned for free pickup. During the first load we found that it caused a hammering sound through out the ENTIRE house. After Google search we found that we had to install "water arrester" for both the hot and cold input. $10 part each at your local hardware store. Once installed, no more hammering sound! Now to the actual washer itself. It works very well. We thought our old Kenmore did a good job of draining all the water from the clothes but this LG does a great job. It takes much less time to dry our clothes now. Clothes come out very clean and in less time than our old unit as well.