Hi! I am in my late 40s and have owned and/or used many washing machines, over the years. I moved to a new home over four months ago. The dryer was fine, but there was no working washing machine. This one is by far my favorite of any washing machine I have had. It is very easy to set. I usually don't like an electronic keypad and prefer old-fashioned dials, but this keypad is so easy to use and hasn't caused me any problems at all, so far. Actually, there is ONE dial. :) It spins around loosely until you stop it where you want, and is actually fun to set. While setting the machine, there are pleasant musical tones. And, the settings are useful: delicate, cold-water wash, bedding, normal... I love that the machine automatically adds the right amount of water. And, the machine is QUIET. Of course, you can hear it running, but it is not noisy. I have it in a closet in my kitchen, and I guess the closed closet doors help mute the sound, too.
When doing research online about washing machines, prior to my purchase, I found a group of people who prefer old fashioned washing machines and who can't stand the new kind. Well, this kind of washing machine is definitely a different kind of machine than the old-fashioned kind, but I have only seen improvement, nothing bad. Everything I wash comes out very clean, the same as with the old machines. I love that there is no middle bar (sorry, I forgot what it is called) for the clothes to get tangled around. The machine is huge and can fit any bedding you wish. I have washed a queen-sized puffy comforter blanket with plenty of room to spare in the machine. I have washed two or three pillows at once, but more could fit. You can also do loads as small as you like. It looks strange to have a tiny bit of clothes at the bottom of this big machine, but the machine automatically puts the correct amount of water, so I don't worry. When you put the clothes in the machine, it moves them around a little to balance the load. It is still a good idea to load the clothes the way I learned years ago, with heavier and bigger items at the bottom. Once I didn't do this and the machine shook a bit, but I moved around the clothes a little and the issue was easily resolved. That was the only time that happened, and I do maybe 5 loads a week. It would be ten, except that the inside of this machine is huge. And, other family members do another few loads. By the way, the outside just looks normal-sized.
I have heard people complain that clothes get wrinkled with this type of machine. Well, you set the machine for how much water you want it to extract, by choosing a "spin speed." The highest speed is for items that absorb a lot of water, like blankets and towels. Delicate items that dry easily, don't need much spinning at all. If you choose a spin speed that is too high for your clothes, they could get wrinkled. If you choose a medium speed, the water will be extracted and your clothes won't get wrinkled.
This machine is quite deep. If you have very short arms and/or are short, it probably will be difficult to reach items at the bottom. Maybe, you could stand on a step-stool, but don't fall in! I wonder if there is something you could put at the bottom of the machine to make the clothes higher up. Most of my loads fill the machine at the most halfway, maybe 3/4 of the way for a huge load. I am 5'4" and have long arms and can reach that last sock at the bottom, but sometimes I have to lean in or stand on my tippy toes. My daughter is 5'2", also with long arms, but has fibromyalgia and manages just fine. She has never complained about reaching into the machine.
One more thing: When I first ordered from Best Buy, I chose a different machine. I guesstimated the right size, instead of measuring, like I knew I should. When the machine arrived and was installed, it stuck out too much and the closet door couldn't close. I was so upset. The delivery crew told me to call Best Buy and they could switch it. They were right! Oh, and they also told me to feel free to use the machine that didn't fit as much as I want while waiting to exchange it, which was such a relief, because I needed to get my laundry done! I called the store where I bought it and explained the situation. An employee suggested some other models that were shorter from front to back. He gave me some measurements to look for, and then I browsed the internet and did some research. I wanted a very reliable machine that fit. I decided on this one because the dryer I have is a Maytag Bravos, a match to this washing machine, so I thought they were probably the same size, meaning the closet would close. Best Buy set up a delivery date that was soon, and they sent a team to pick up the other machine and deliver my new choice. No questions asked, and they exchanged it at no extra charge, even though this machine cost a little more than the other one I had chosen. They said there was no extra charge because of my trouble. I was the one causing them all the trouble! Wow! Also, I almost forgot to mention that I was worried what would happen if this new machine didn't fit. I was told not to worry, because then they would exchange it AGAIN! Double wow! I will make sure I only buy from Best Buy. I already buy all my computers from them and always get Geek Squad service. Now, I will make sure I buy all my appliances from them. They were super-nice and super-professional about this exchange. It was actually a pleasant experience, from the delivery people to the people at the Davie, Florida store (The Tower Shoppes) and back. I didn't even mention that I was given the utmost of attention and help when choosing the original machine, at the store. So nice, friendly, helpful. Thank you, Best Buy! Highly recommend Best Buy AND this washing machine.