Motorola - DROID Turbo 4G LTE with 32GB Memory Cell Phone - Blue
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Description
Features
Qualcomm Snapdragon 805 processor
Quad-core 2.7GHz processor and 3GB of RAM deliver outstanding overall phone performance for opening and running applications, flipping through menus, running home screens and more.
Android 4.4 KitKat OS
This operating system optimizes memory and improves touchscreen response, so you can do more faster. Just say "Ok Google" to launch voice search, send a text, get directions or even play a song.
4G LTE speed
Provides fast Web connection for downloading apps, streaming content and staying connected with social media.
5.2" Super AMOLED HD touch screen
High-definition touch screen displays texts, e-mails, games, photos and videos with clarity.
21.0MP rear-facing camera with HD recording
Dual LED flash adds more light when you need it. Capture self-portraits or video chat with the 2.0MP front-facing camera.
32GB internal memory
Provides plenty of storage space for your contacts, music, apps and more.
Use your smartphone as a mobile hotspot
Share your 4G data connection with other compatible wireless devices.*
Listen to your favorite tunes
Store and play your MP3 files on your phone.
Plan requirement:
Requires a voice plan and data package.
Early termination fee for all smartphones:
Early termination fee of $350.
DROID is a trademark of Lucasfilm Ltd. and its related companies. Used under license.
*Depends on device memory and network availability. Additional carrier charges may apply.
What's Included
- DROID Turbo 4G LTE with 32GB Memory Cell Phone
- Lithium-ion (3900 mAh) battery
- Wall adapter, USB cable
- Owner's manual
Q: Questiondoes this phone have a free replacement on the screenmy phone is broken the clerk said it has a free screen repl. but Verizon says sorry not the blue one what is up with that
Asked by trucker.
- A:Answer NO they will not replace it.Best Buy stores sells a specific exclusively colored cell phone which the manufacturer & carrier will not honor an advertised product warranty. I recently purchased a Droid Turbo phone in the new Best Buy exclusive (blue) color. The device is also exclusive to Verizon Wireless. The Droid Turbo is advertised by both the manufacturer (Motorola) and Verizon Wireless as including one complimentary replacement of a damaged screen under what both call the "Screen Assurance" program. I dropped the phone less than 6 inches onto my counter top and the screen of my 13 day old device shattered. I contacted Best Buy and attempted to submit a claim through Geek Squad insurance. I was told by the store that the Droid Turbo comes with one free replacement and that I should contact Verizon Wireless to file the claim. This set in motion a 6 hour ordeal in which Verizon Wireless, Motorola and Best Buy all pointed the finger at each other while each stating they would not honor the policy. After the 6 hours, the bottom line is that Best Buy states it is an advertised feature of Motorola that uses Verizon Wireless as the agent to receive damaged devices and distribute replacement devices. Best Buy also stated that there is no way to get their blue device replaced without filing a Geek Squad claim and paying a $149 deductible. They informed that Verizon would only replace with a black device. Verizon, meanwhile stated that had I purchased any color other than blue, they would happily provide the free replacement. However, since Best Buy circumvents the carrier on all of their "exclusive" blue phones, Verizon cannot accept them (even if I was willing to accept a black replacement). They stated that Best Buy should be the one honoring the Motorola policy on best buy exclusive devices just as Verizon honors all non-Best Buy-exclusive devices. AT NO TIME DID BEST BUY INFORM ME THAT BY PURCHASING ONE COLOR OVER ANOTHER I WOULD BE FORFEITING MY RIGHT TO AN ADVERTISED FEATURE OF THE PHONE. VERIZON ALSO STATED THAT THIS EXCEPTION IS WIDELY KNOWN TO EACH COMPANY, DESPITE NOT INFORMING THE END CUSTOMER PRIOR TO PURCHASE. Lastly, I spoke to Motorola who stated that the "screen assurance" is not, in fact, their policy at all, but rather Verizon's. They stated only Verizon or Best Buy can fulfill the replacement. They also said they did in fact have blue devices available and can replace my broken device for a $125 charge. Ultimately I was told that the only reason the policy would not be honored is because I bought the "Best Buy exclusive color" and that had I simply purchased any other color from Best Buy or any other retailer, the policy would be honored. Best Buy does not provide any information at point of sale to inform the customer of this odd exclusion. More importantly, Motorola's website advertises the benefit (without exclusion) and redirects to a Verizon Wireless web page with a program FAQ and instructions for filing a claim. The program FAQ also states no exclusions of any specifically colored device. I feel this is false advertisement that caused me to purchase a device where known restrictions were not provided to the consumer. Note: I have the screen shots captured from each company's websites as proof that (as of today) this misleading advertising is still in place. I even offered (as a last effort) for Verizon to simply credit me $125 to offset the cost of replacing the device directly from Motorola. I assumed Verizon would provide such credit (amounting to less than one month's bill) as a gesture of good will to an over 20 year customer. My request was denied.
Answered by Adam
Q: QuestionHas the Droid Turbo been upgraded to Lollipop yet?And, in a related if not identical question, is VOLTE available?
Asked by Anonymous.
- A:Answer Hello, The Droid Turbo has not gotten Lollipop yet. However, Advance Calling/VoLTE is available after you update the software on your Turbo. Go to Settings > System updates > Check for system updates. -Tom
Answered by Motorola Customer Care
Q: Question64gb??
Asked by Anonymous.
- A:Answer I have asked a couple of different ways. I called a couple of stores, asked VZW and used Best Buy's chat. It looks like right now at least the 64 GB variant is going to stay a VZW store exclusive.
Answered by Anonymous
Q: QuestionDoes the phone support USB OTG?Can you transfer data from a USB thumb drive? Can you connect a USB keyboard or mouse?
Asked by Tom.
- A:Answer Yes, you can use USB OTG to transfer data from a flash drive or connect a keyboard or mouse.
Answered by Motorola Customer Care
Q: QuestionI am a verizon wireless user for 3 years, can I get loyalty program discount if I buy this phone from best buy?
Asked by Anonymous.
- A:Answer yes
Answered by gpsales
Q: QuestionWhen will this become available?I want a new phone but I don't want to wait a few months. Will it be available this month?
Asked by Jason.
- A:Answer Some stores have them in stock right now if you ask them. I would also call them first to confirm. As for online, I do not know.
Answered by Anonymous
Q: QuestionCan I return the droid turbo if I dont like it?
Asked by Anonymous.
This question was asked about the related product: Motorola - DROID Turbo 4G LTE with 32GB Memory Cell Phone - Metallic Red
- A:Answer I beieve, that all cell phones have a return policy of 15 days
Answered by Iam1superman
Q: QuestionHow much does activation cost?Please let me know so I can get a phone
Asked by Phonelover.
- A:Answer $40
Answered by Texas