Skip to content
Main Content

My Best Buy® Frequently Asked Questions

Membership

How can I join My Best Buy?

You can join now on BestBuy.com by creating an account. You can also join My Best Buy in any Best Buy store.

When can I begin getting points?

You are able to earn reward points for each eligible purchase as soon as you join the program. Reward points become usable after vesting, 15 days from purchase.

Who can join My Best Buy?

My Best Buy is open to individual U.S. (50 states, D.C. and Puerto Rico) residents at least 13 years of age who provide and maintain a valid email address. If you are between 13 years of age and the age of majority (18 or 19 years old, depending on your state) you must obtain permission from your parent or legal guardian before signing up for the program.

Where can I find my member ID?

You can find your member ID on your My Best Buy Credit Card or on the Account Home page of your BestBuy.com account.

Does it cost anything to be a My Best Buy member?

My Best Buy is free to join and there’s no ongoing membership fee.

Ways to Get Points

Where can I get My Best Buy points?

Your membership is valid at Best Buy retail store locations, BestBuy.com, the Best Buy mobile app, and other select Best Buy properties (together, “Participating Properties”). Please note that some products purchased at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores or at Pacific Sales locations within Best Buy Stores are not eligible to get points toward My Best Buy reward certificates, and reward certificates may not be redeemed toward the purchase of certain products at those locations.

If you are a My Best Buy Visa Cardmember, you will also get points on nearly every purchase made at Best Buy and wherever Visa is accepted.

Can my family or friends use my membership so I’ll get the points?

No. Memberships are not transferable and are only valid for use by the person who joined the program.

Can members receive points for the purchase of Apple and Beats products?

Yes, if they purchase on standard credit with the My Best Buy Credit Card. Otherwise, members will not receive points for such purchases.

How do I get points for a BestBuy.com purchase?

Simply sign in to your BestBuy.com account prior to placing your order.

Help with Points

How do I get credit for a missing Best Buy purchase?

You can either report a missing purchase online or call 1-888-BEST BUY.

Points will post to your account approximately 15 days after purchase.

What should I do if I think there is an error in the points I’ve received?

If it involves a Best Buy store or BestBuy.com purchase, please confirm it was an eligible purchase and that the item wasn’t returned at a later date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account. If you have questions, please call 1-888-BESTBUY and have your receipt handy.

Why didn’t I get points?

There are a few reasons you may not be seeing points in your account:

  • Points may still be pending; it takes about 15 days from the purchase date or shipping date for points to be posted to your account
  • You may have chosen the financing option instead of points when you used your My Best Buy Credit Card
  • Some products and payments are not eligible for points

The following purchases are not eligible for points:

  • Purchases made for resale
  • Purchases paid for with a reward certificate or Best Buy Gift Card
  • Purchases of Best Buy Gift Cards
  • Certain charges and fees, including sales tax, state fees, service charges and other charges
  • Commercial purchases
  • Payments made on your My Best Buy Credit Card
  • Apple and Beats products and Apple services not purchased on standard credit with the Best Buy Credit Card

If you still think you're missing points, you can report missing points here.

Calculation and Timing of Points

How are my points calculated when shopping at Best Buy or BestBuy.com?

You'll earn 1% back in rewards for purchases at Best Buy or BestBuy.com, excluding any amount spent on non-qualifying purchases. Simply present your phone number during checkout in a store or sign into your Best Buy account online to earn reward points on purchases.

Can I get points when I purchase a Best Buy Gift Card?

Best Buy Gift Cards do NOT qualify for earning reward points.

What purchases are not eligible for points?

  • Purchases made with your My Best Buy Credit Card or My Best Buy Visa Card when choosing promotional financing instead of rewards
  • Purchases made for resale
  • Purchases paid for with a reward certificate or Best Buy Gift Card
  • Purchases of Best Buy Gift Cards
  • Certain charges and fees, including sales tax, state fees, service charges and other charges
  • Commercial purchases
  • Payments made on your My Best Buy Credit Card
  • Apple and Beats products and Apple services not purchased on standard credit with the Best Buy Credit Card

Other exceptions may also apply.

When do my points appear on my account?

For most eligible purchases, your points will post to your account approximately 15 days from your purchase date, delivery date or shipment date, with the following exception:

  • Points for purchases made outside Best Buy with a My Best Buy Visa post monthly, based loosely on the credit card statement cycle.

Do points expire?

If there is no activity on your My Best Buy account for a period of 12 consecutive months, the points in your account will be issued as reward certificates down to the $5 level, and any remaining point balance will be forfeited. For example, if you have 300 points, you will receive a $5 reward certificate (250 points) and you will forfeit 50 points.

What happens to my points when I return an item?

The points you received for that purchase will be deducted from your account. View Program Terms for more information

Getting Reward Certificates

What is a reward certificate?

A reward certificate provides a discount on the purchase of a qualifying Best Buy or BestBuy.com purchase.

How do I issue a reward certificate?

Most people will have a certificate automatically issued and emailed to them. If you’ve set your certificate preference level above 250 points, or if you’re banking your points, visit the rewards overview page to issue one manually.

How does point banking work?

My Best Buy Credit Card members are eligible to save points until they are ready to issue a reward certificate. All My Best Buy members have the ability to choose reward certificates to auto-issue at select reward denominations ($5, $10 or $20). In your Rewards section, tap the “Change” link to change your preferences anytime. See your rewards preferences.

Can I convert a reward certificate back into points?

No. Once a reward certificate has been issued, you must use it toward a purchase at Best Buy or BestBuy.com before the expiration date.

Can I get my certificates mailed to me instead of printing them?

No, but you can redeem reward certificates in store on your mobile phone — no printing is required when you download the free Best Buy mobile app for iPhone or Android.

How do I get a reward certificate?

You receive a reward certificate by accumulating at least 250 My Best Buy points — 250 points equals a $5 reward certificate.

Using Reward Certificates

Where can I use reward certificates?

Reward certificates can be used toward the purchase of nearly any product or service in store or online. They may be used on any qualifying product or service in an amount greater than the value of the reward certificate, excluding sales tax. Reward certificates may be combined with other offers.

Do reward certificates expire?

Yes. Reward certificates will expire on the date printed on each certificate. The expiration date may vary depending on your membership level, or whether the certificate was received as part of an offer or promotion.

Can I give my reward certificate to a friend or family member?

No. Reward certificates are not transferable and may only be used by the member to whom they are issued. This means that you may be required to show identification at the time of purchase. Reward certificates have no cash value.

Do I have to print my reward certificate to use it in a Best Buy store?

No. You can ask the store associate to look up your reward certificates. Or you can redeem reward certificates on your mobile phone. Just download the free Best Buy mobile app.

Are there exclusions when using a reward certificate?

Yes. Certain exclusions apply. See the Program Terms for exceptions.

Help with Certificates

Why don’t I see a reward certificate even though I have enough points?

You may have set your preferences to issue reward certificates at a higher amount. If you have at least 250 points in your account, you can issue a certificate by managing your rewards.

Can you replace my expired reward certificate?

No. Used or expired reward certificates cannot be replaced.

If I return an item where reward certificates were used, do I get them back?

Yes. If you made a purchase using reward certificates and your order is returned or canceled, we will refund the points to your My Best Buy account within 3–6 business days.

Where can I find my member ID?

Your member ID can be found on your My Best Buy Credit Card or on the My Best Buy overview page.

What if I lose my reward certificate?

If you lose a reward certificate you can either reprint it or access it on your mobile phone, no printing required, via the Best Buy mobile app for iPhone or Android. When shopping in a Best Buy store, you can also ask your cashier to look up your available certificates and apply them to your purchase.

My Best Buy Credit Cards

How are my points calculated with the My Best Buy Credit Card or My Best Buy Visa?

When shopping at Best Buy properties with a My Best Buy Credit Card, you will earn 5% back in rewards (2.5 points for every $1 spent) when choosing standard credit. If you have the My Best Buy Visa® Card, you can earn rewards on purchases where Visa® is accepted. See the latest offers by visiting BestBuy.com/CreditCard.

My Best Buy Offers

What are My Best Buy offers?

As part of your My Best Buy membership, you have access to these personalized offers, including great deals on some of the latest tech. They can be found in your account on BestBuy.com, and in select emails. Your My Best Buy offers are just for you, and can only be redeemed using your account.

How do I redeem My Best Buy offers?

This depends on how you received the offer and whether you’d like to redeem it in store or online. Some offers may be only redeemable via a specific channel.

Email: Click Get Offer, then click Activate Offer on the offer detail page. Once you activate, follow the directions to redeem the offer.

BestBuy.com or mobile app: From the Member Offers page of your My Best Buy account, select the offer you want to redeem, then click Activate Offer on the offer detail page. Once you activate the offer, follow the directions to add qualifying products to your cart and apply the offer in checkout.

In store: Print the offer detail page and present it when you check out in store. You also can have a Blue Shirt enter your phone number or scan your Member ID barcode to see all eligible My Best Buy offers and select the offer you want to apply to your purchase.

Why is the offer not available to apply in checkout?

All offers are available to view online, but some may be only redeemable via a specific channel. Please check that you are in an eligible channel for the offer you want to redeem, and that the offer has been activated. My Best Buy offers only display in checkout if they are eligible for the items being purchased. Make sure you are purchasing an eligible product for the offer you are trying to use.

Can I use an offer more than once?

No. My Best Buy offers can only be used once.

Can I share an offer?

No. The offer is activated for your membership only.

Why doesn’t the offer I want to redeem show up on the Member Offers page?

Click See redeemed and expired offers under the My Best Buy Offers header to see if it moved there. Some offers can only be activated from email and will not show on your Member Offers page until they are activated. Check your email to make sure the offer was activated for your account.

Why was my offer canceled?

Reasons for canceling offers vary, but Best Buy reserves the right to cancel or withdraw My Best Buy offers.

How do I find My Best Buy offers?

My Best Buy offers will be sent to you via email or can be found in your account on the Member Offers page. You can find this page under the Rewards header within your Account Home page on BestBuy.com or the mobile app.

My Best Buy Member Pricing

What is My Best Buy member pricing?

As part of your My Best Buy membership, you have access to special pricing on some of the latest tech products. They can be found when you are signed into your account online and will show on the product page with strikethrough pricing to show the exclusive My Best Buy member pricing.

Can I purchase more than one product at the My Best Buy member price?

Yes, however, Best Buy reserves the right to limit quantities for any offers.

How do I redeem My Best Buy member pricing offers?

Redeeming My Best Buy member pricing offers is easy.

  • BestBuy.com or mobile app: Once signed in to your My Best Buy account, you will see the exclusive My Best Buy member price, available to you when you place the product in your cart and check out.
  • In store: Either sign up for a My Best Buy account or give the cashier the phone number to your My Best Buy account and you will automatically receive the lower My Best Buy member price during checkout.

Website and Membership Help

How do I access my points and reward certificates?

Where are my points?

You can verify your purchases on the Rewards History page. Points post to your account approximately 15 days after your Best Buy store transaction or your BestBuy.com shipping date.

I have two My Best Buy accounts. Can I combine them?

Yes. You may combine two accounts that have the same primary information. For your security, this process must be done over the phone. Please call 1-888-BEST BUY (1-888-237-8289) for assistance.

Personal Information

How can I find out about how Best Buy will use and protect my personal information?

For more information on Best Buy’s privacy practices, please review the Best Buy Privacy Policy.

How do I update my personal information in my BestBuy.com account?

You can update your email, phone, shipping address, payment info and more in your Account Settings.
Question mark

Help Center.

Find answers to commonly asked questions about orders, product information, returns and more.

Chat bubble

Community forums.

Looking for an answer? Browse articles or search the community.