Neato Robotics - D8 Ingelligent Robot Vacuum Cleaner, LasterSmart Nav - Indigo
Model: 945-0372
SKU: 6440532
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Customers recognize the D8 robot vacuum as having a relatively quiet operation, but frequently cite navigation issues as a significant drawback. Concerns also exist regarding battery life and overall performance compared to previous models, with some users experiencing problems with the side brush and app functionality. While some find the cleaning ability satisfactory, many report the device struggles to complete cleaning cycles due to navigation challenges and insufficient battery power.
I bought this from best buy within a few months of being released, and boy did I learn my lesson never to buy a new design within the first year. The app would not support multiple maps for different floors. When the battery died while the vacuum got stuck overnight under a couch, it would not turn on. I reached out to help each time, and it looks like they finally released a firmware update to make that bit better. Since the first five months, it has been a dud sitting in the hallway. I reached out to support, and after going back and forth for months, they wouldn't help; I gave up. So I have a product under warranty that can't be fixed. I regret not buying third-party support. After finding online forums reporting similar issues for other neato products, I learned to stay from these. My electric car runs with zero maintenance costs, and this thing requires cleaning of sensors every time you go to the bathroom. Feel free to ask me for pictures and videos of it just going round and round.
Posted by neveragainaneato
The worst robot vacuum I have ever had. I have had this for over a month and it still has not completed a full cleaning of my house. Customer service informed me that it will only work on 2g network so I changed it. Still didn’t fix it then moved to another room as requested. Tried to clean and after a little while it went between the bathroom and living room for five minutes not cleaning then stopped and told me it couldn’t find the base. Once returned as requested it cancelled the cleaning run. It has done this multiple times and every time you return to base it cancels the job. Waste of money!!! I had a Neato connected and a roomba before this which had no problems cleaning my whole house from the beginning this one cannot and has not done it yet. I’m outside of the 15 day return policy for Best Buy and Neato will not exchange. Below are the instructions from customer service. So you might as well get rid of your pets and make sure you don’t live in your house as it doesn’t seem to be able to handle any kind of slight change. From Neato Customer service: If an item of furniture, pet, child, adult, or object has moved, been added or removed from that area since the Floor Plan was created, the robot will no longer be able to recognize the area and match it to the Floor Plan it has on record, hence it will not know which Floor Plan to use or if any Floor Plan should be used for that particular cleaning cycle, and will determine that no Floor Plan match has been found as a result. 1.Nothing has moved in the cleaning area surrounding the base since the original floor plan was made. 2.Nothing was added / removed since the original floor plan was made. 3.The charge base hasn’t moved since the original floor plan was made. 4. Make sure charge base is not setup under direct sunlight/under window/right beside door and have 3 feet clear space. Location of charge base: - The charge base must stand on a straight wall - it cannot stand in a corner or a meter to a corner or a door - it cannot stand in direct sunlight - it cannot be placed under another object - put the base in a room with no change made in the environment / unchanging environment, so that further difficulties can be avoided (for example not close to a table with chairs which move) - it should have at least three meter to the right and left side - The robot should be able to scan the charge base from several points out of the room while cleaning
Posted by Frustrated
The Neato D8 is the second mapping robot vacuum I've owned and is my first introduction to the Neato brand. I've only really heard of the iBrand of vacuums, so I was excited to try the D8 out. Set-Up: Very easy start up. Download the MyNeato app and it'll walk you through the steps to set up the vacuum. Really simple and easy to get it connected to WiFi. First Run and Map: After the initial set-up, it wanted to do the first run to get a map of my home. I pressed the "Play" button to start mapping and it started. After about 30 minutes, I get an alert saying the sensor was having issues. Turns out it jammed itself under my couch. My previous robot vacuum never had this issue. I had to power cycle the D8 and set it on the charging base. When I checked the app, my map was incomplete and the orientation was incorrect. I decided to put a No-Go Zone where my couch is on the incomplete map and scheduled it to run again the next day. When I woke up, I had an alert saying there was a sensor error. The Neato had wedged itself again under the couch. After a week of the same problem, I decided to get some furniture risers for my couch. I deleted the D8 from the app, did the set-up process once more and did the initial run again. It was finally able to map my area and give my a very accurate map. Cleaning and Scheduling: There are two options for cleaning: Eco and Turbo. Eco allows the battery to run longer and make the vacuum quieter, while Turbo can get fairly loud, but does a great job on carpets and rugs. One thing I really like is the scheduling. Mondays, Wednesdays, and Fridays I have the Neato clean in the mornings using Eco mode, and then Tuesdays and Thursdays it cleans with Turbo. This was something my previous vacuum lacked. Appearance and Maintenance: The D8 is a nice vacuum. Very sleek and modern made with nice materials. The charging base is small and the power cord can be wrapped behind it for nice cable management. When it comes to emptying the bin, it is one of the easiest things to do. Since the bin is on top of the vacuum, you don't need to press a button and slide it out of a compartment. You can just lift it out and empty. And the D8 bin is a nice size. If I run it everyday, I may need to empty it out once or twice during the week. Issues: I have run into quite a few issues with the Neato. The entire initial set-up and not being able to get it to clean for a week was a major problem. I would think that the robot is able to sense if it gets into a tight area and back up or avoid it. But so far the D8 just goes in and gets itself stuck. The top of the Neato where the Lidar sensor is already has scuff marks from when it jammed itself the first week. Also the map and app could use more features. I'd like to be able to create specific rooms and schedule the vacuum to clean in those areas on certain days. Another thing is maybe for the initial mapping, I think it should just move around the house without actually cleaning and wasting battery. That way for people with bigger homes it could map quicker. Final Thoughts: The Neato D8 is a really nice machine with some problems. But what I really look forward to is the future firmware updates that will make it better. At the state it's in right now, it's usable but has to be babysat. With that said, the Neato D8 has been a great addition to my home and I'm excited to continue using it.
Posted by KMont1234