Customers are enthusiastic about the Nest Protect 2nd Generation's easy setup, night light feature, and the peace of mind it provides. They appreciate the phone alerts and remote monitoring capabilities, which allow them to stay connected and protected even when away from home. While some find the price to be a bit high, many believe it's worth it for the safety and convenience it offers.
This smoke detector is modern, sleek, practical, and integrates quite seamlessly within our ecosystem of Nest home products. Only gripe is the price. $150 for a smoke/CO detector is quite hefty but the key feature to appreciate is to be alerted on my smartphone in the situation where I am not home. You won’t get that functionality with a regular standard smoke detector.
Posted by JaySkee
I love this sensor. It gives me a great peace of mind to know that I will be alerted if there is a problem when I'm not at home. We have now purchased several over time, and they connect to each other well. They don't give as many false alarms as my old detectors - in fact my cooking has only set them off once. They then gave me updates about how smokey it was, ha ha! I plan to continue to add more to my home until all the spaces are fully covered. Highly recommend.
Posted by SharE
Nest Protect is a piece of junk. I made a substantial investment to fit all of my rooms in my home with Nest Protect units and it has been a total nightmare. Nest Protect has constant false alarms and Google provides ZERO support for stopping false alarms. When a false alarm occurs, all you can do is temporarily stop the alarm. However, if you’re not home, the alarms will continue going off and you’ll lose the ability to disarm them remotely. Obviously, I had my spouse check to verify there was no smoke, but yet these alarms went off for hours constantly. When I finally got home, I removed it from the ceiling and checked online for support. All you get is “remove the alarm from sources of steam and clean the unit.” I cleaned the unit and put it back. One day later at midnight “BEEEEP BEEEEEP BEEEEEP” sending my wife and I in a frenzy to turn the thing off. There’s a 15-30 second delay between the beeps starting the and app recognizing which unit is going off, which is long enough to scare your children and pets. Now, let’s say you’ve discovered a unit is defective. GOOD LUCK GETTING A WARRANTY REPLACEMENT! You can easily check the warranty time available but the forms to get a replacement DO NOT WORK and send you straight to an error 404. If you find a link to get a call or chat with Google, it says 1 minute wait. However Google employees must be on Interstellar time because I waited an hour before switching from chat to phone and then ANOTHER HOUR goes by and I’ve received nothing. I will never buy anything attached to the name GOOGLE again. They make absolute garbage products and provide zero support. I regret having purchased $1800 in nest protects. It’s supposed to provide you peace of mind, but instead you end up with a Gimmick of knowing where the false alarms are coming from. I wouldn’t be as upset if Google actually backed the products they make, but after owning nest thermostats that stopped working with zero google support during the IN WARRANTY period and now Nest Protects, I can happily guide you to BUY ANYTHING but these. Absolute trash. I’ll never buy another google product again. They care more about reading your emails and selling your information to third parties than they do about making good products and they care ZERO about backing their products because they’re always a moment away from discontinuing a product and taking your money, just like that.
Posted by Rivcogent