New Network Setup
SKU: 6747208
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Customers are satisfied with the friendly and knowledgeable agents who provided expertise and timely tech support. However, some customers experienced poor service, issues with the printer, difficulty adjusting to Windows 8, and long wait times for in-home assistance.
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I had used Geek Squad in the past and had been very pleased. But the last two times (4/14 and 1/15) have been VERY unsatisfactory. I won't bother with the 4/14 experience--I should have complained at the time. In January I purchased and scheduled for a new router be set up and a new network established. The Geek Squad rep (Mason Brown) called prior to arrival as requested, was prompt and polite and completed his task quickly. Except he did it INCORRECTLY. He did not set up the network properly. I only have wifi if I leave my desktop on. I cannot use wifi on my laptop, tablet, smart phone otherwise. I cannot connect my satellite TV service. He given me contact info in case "there were any problems". So when I discovered the problem I e-mailed him. We exchanged several messages. Then on the following Saturday he called me to see if he could come by. This was unplanned and I was at a play and had my phone off. I didn't pick up the message until the evening. I have tried to contact him by text and email since then with no response. I've been away so have not had a chance to follow up with the company. So now I will have to go through that. I am very unhappy. I did not receive what I paid for, If not resolved I will definitely be using social media!
Posted by schnauzermom
I am disappointed that my geek squad agent did not have a wireless booster in his car. He said he would complete the job after I purchased the Netware booster fm. Best Buy which I did immediately that afternoon. When I called to reschedule our guy to finish the job the operator was less than helpful especially when I asked for a particular person. Then she said computers were down and call back in an hour. I did with the same results. I tried a third time hours later in the day with the same problem. I have returned to work after an extended sick leave with limited time available to me now. I am frustrated. Thank goodness my wireless booster is working even though my printer is not.
Posted by Sharon1207
I can't comprehend this new Windows format. I can't find anything ! There are no task bars, or tool bars. I don't know how to create folders, or save to a file or folder. I had no idea that I would be forced to use Windows 8 instead or the Windows 7, which I have been using for ......how many years ? This is the first use of a computer in my home since my old PC broke down 8 years ago, and I am totally lost ! I have been using the PCs at work all those years, ( about 25 ). Can I go back to the Windows 7 program, so I can get more use out of this new laptop ?
Posted by Iquitafter3triesmaybe