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On-Site Device Diagnostic & Repair

When your computer, tablet, mobile device or networkable device is crashing, dragging or acting up, you can trust Geek Squad Agents to determine what is wrong and professionally repair the issues.
$149.99

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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    94% of customers would recommend this product to a friend (27 out of 29)

    Features


    Diagnosing your device

    We'll troubleshoot a single device and diagnose software issues. If additional or upgraded hardware is required, we'll provide an estimate of how much this will cost.

    Repairing the issues

    We'll fix operating system issues, including boot errors and blue screens. If we discover any viruses and spyware on your device, we'll remove them for you.

    Streamlining the user interface

    If your device is a computer, we'll remove any programs or desktop shortcuts you deem unnecessary, configure startup services to your specifications, and install applicable critical updates to your software.

    Finishing touches

    We'll test the device to make sure everything is working properly.


    Customer rating

    Rating 4.6 out of 5 stars with 29 reviews

    93%
    would recommend to a friend

    Most recent reviews

    See all customer reviews
    • Rating: 4 out of 5 stars

      Good Product

      Posted
      MyRoomba
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Great Product to use. Our grandkids love it as well

      I would recommend this to a friend

    • Rating: 4 out of 5 stars

      Geek Squad tech responsive, courteous

      Posted
      Billybob
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      desk top performance sluggish and slow response on startup. After doing some tweaking system only marginally improved.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Jaytee is the GeekSquad's tech extraordinaire!

      Posted
      Audrey
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Can't say enough good things about Jaytee. I give him the highest ratings on professionalism, smarts, customer service - and he is just cool! And he made sure I understood what was happening every step of the way. I am so very glad that I got my internet upgrade and my PC fixed-up! And that I had the good fortune to have Jaytee assigned to do the job. David accompanied him and I also want to give a shout-out to him. THANK YOU both. Money well-spent.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Desktop computer

      Posted
      Oriole
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      The sales rep was great in helping us find a computer & printer to suit our needs!

      I would recommend this to a friend

    • Rating: 1 out of 5 stars

      Won't use again!

      Posted
      Hippie
      • Verified PurchaserVerified Purchase

      The first repair Tech I had out here to do the diagnostic was very good. However, he had promised me a quote on Monday and to be back out on Friday to put in a new hard drive. Monday came and went with no call. Friday came no call no show we waited all day for him to come and he never showed up. I called the customer complaint center they said they would send someone else out. He was supposed to be on Monday and never showed up never called. He called on Tuesday afternoon and said he couldn't make it but he would be there on Wednesday. Wednesday came and went and he was a no-call no-show. Another call to customer service said he would be here on Friday. Again no-call no-show. I'm done with them.

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Fixed our computer quick

      Posted
      William
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Team did a great job! Quick and professional. So glad we have the membership!

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Very good diagnostic and virus removal

      Posted
      Hubert78
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Fernando is very thorough and courteous. He also explains very clearly.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Computer install was done on time & all ?s anwered

      Posted
      ReadyRic
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Geek dude proved knowldgeable & proficient @ his work...Well Done Thanx

      I would recommend this to a friend


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