On-Site Device Setup or Diagnostic

Service Highlights
A Geek Squad Agent will come to your home or office and professionally install your computer system, tablet, mobile device or networkable device, or the Agent can diagnose software or hardware issues on one computer system or device. The Agent will also show you how to use your new technology, and you'll have the opportunity to discuss any questions you have.
Cardmember Offers


Ratings & Reviews

Overall Customer Rating:
96% of customers would recommend this product to a friend (190 out of 199)

Service Features

Service Includes ONE of the Following: 1. Connection and initial setup of one computer system.

Computer setup involves: Wire management using cable ties when needed; initial computer setup on first startup; installation of 1 hardware and 1 software.

The Agent will:
Configure existing Internet access and single existing email account.

Remove any unwanted applications, install updates and apply AgentTweaks; add computer to an existing wireless network; test computer for functionality.

2. Initial setup of one tablet or mobile device.

Tablet/mobile device setup involves: Initial device setup on first startup; add device to an existing wireless network Aid in setup of app store account and installation of up to 2 apps of your choice.

The Agent will: Adjust system and power settings for optimal performance; activate pay-as-you-go cellular account.

3. Initial setup and connection of one networkable device
Networkable device setup involves:

Physical connection of the device to a display, if applicable; initial device setup on first startup; add device to an existing wireless network; confirm network functionality.

4. Diagnose software/hardware issues on one of the above device types.

Service does not include moving or removing an existing computer system; virus and spyware removal or hardware repairs; or setup of a new wireless network.

Online Service Order Details:
You'll receive an email with a redemption code and instructions for scheduling your service.

This email usually arrives within 15 minutes.

Services have a 30-day labor warranty, but are not returnable after the services have been performed.

See Terms & Conditions for more details.

For questions, or to cancel or reschedule your appointment, please call (1-800-433-5778).

Overall Customer Rating

4.7 out of 54.7
199 Reviews
96%of customers recommend this product.

Product images, including color, may differ from actual product appearance.