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On-Site Video Device Setup

Sit back and let a Geek Squad Agent set up your Roku, TiVo, or other streaming media player, or BluRay player.
$99.99

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    On-Site Video Device Setup - Larger Front
    On-Site Video Device Setup
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    Overview

    Ratings & Reviews


    Overall Customer Rating:
    94% of customers would recommend this product to a friend (42 out of 45)

    Features


    Before we begin

    When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.

    Connect 1 new video device

    We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.

    Download new features

    We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.

    Provide resources

    We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.

    Final steps

    We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.


    *This service does not include network setup or configuration, video stream service configuration, or installation, setup or configuration of a new or existing TV.


    **Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.


    Customer rating

    Rating 4.6 out of 5 stars with 45 reviews

    93%
    would recommend to a friend

    Pros

    Cons

    Most recent reviews

    See all customer reviews
    • Rating: 5 out of 5 stars

      easy to use

      Posted
      chrise
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Geek squad came in and had e everything fix in 15 mins, answers all our questions and told us what we need to buy

      I would recommend this to a friend

    • Rating: 2 out of 5 stars

      Tivo Setup

      Posted
      SBJM
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      We bought our Tivo to allow us to record shows when we ended our satellite TV service and put an antenna on our roof. We are not technologically adept so we purchased the Tivo from Best Buy specifically so the Geek Squad could install it. Two home visits were required to get the system working properly. Our main complaint isn't about the techs, however, but about the difficulty contacting the Geek Squad and making the appointments. Phone wait times were extremely long. I'm not talking about 5 or 10 minutes, but 30-40 minutes on hold! Why?? Hire more people!!

      No, I would not recommend this to a friend

    • Rating: 5 out of 5 stars

      Excellent

      Posted
      Gw44
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Elijah, was professional and understanding tech. I Would highly recommend him.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      This was service in our camper.

      Posted
      Vicki
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      The guys that came out to do this were very knowledgeable and made some great recommendations for us.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Top of the line refrigerator

      Posted
      Ari1
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Love it. Especially the showcase feature Energy efficient

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Though I did not make a purchase recently.

      Posted
      technogal
      • Verified PurchaserVerified Purchase
      • My Best Buy® Elite Plus MemberElite Plus Member

      Though I did not make a purchase recently, I have used Geek Squad. I am completely happy with them. I have just started using them in April. And I am very happy with them. We did purchase a TV stand for our new apartment with you and we are very happy with it. Thanks Shirlee

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Awesome

      Posted
      Marty
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Troy was professional and worked thru a difficult assignment. We were pleased with his efforts and would use the Geek Squad again.

      I would recommend this to a friend

    • Rating: 5 out of 5 stars

      Great service

      Posted
      Turbo
      • Verified PurchaserVerified Purchase
      • My Best Buy® MemberMember

      Cory from the geek squad was on time was well informed knew what to do, did it timely and we are very satisfied!

      I would recommend this to a friend


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