On-Site Video Device Setup
Rating, 4.7 out of 5 with 169 reviews
4.7 (169 Reviews)- 7 Answered Questions
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Description
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Connect 1 new video device
We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.
Download new features
We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.
Provide resources
We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.
Final steps
We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.
*This service does not include network setup or configuration, video stream service configuration, or installation, setup or configuration of a new or existing TV.
**Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
General
- Product NameOn-Site Video Device Setup
- BrandGeek Squad®
Other
- Required for ServiceCustomer supplied cables to connect to video device. An existing, functional network if network services are desired.
- Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.
- Estimated Time to Complete Service50 minutes
- UPC400057323501
Customer rating
Rating 4.7 out of 5 stars with 169 reviews
(169 Reviews)Cons mentioned
Looks like there aren't enough negative mentions yet.
Customer images
Rated 3 out of 5 stars
This was a repair visit
|Posted .I would recommend this to a friendBecause work was originally done in correctly they team had to return to fix everything
Rated 5 out of 5 stars
great guys from Geek Squad
|Posted .I would recommend this to a friendGeek Squad guys came over to connect the bluray dvd player. They were fun to visit with.
Rated 5 out of 5 stars
Excellent installation
|Posted .I would recommend this to a friendThe agents installed all of the equipment we ordered expertly, and it is working well. They also gave us instruction in its use.
Rated 5 out of 5 stars
IT took a number of different trips by the Geeks
|Posted .I would recommend this to a friendgetting all he pieces together and installed but they did it
Rated 5 out of 5 stars
ROKU setup
|Posted .I would recommend this to a friendYour agent set up a new ROKU and got me running. Nice guy and good work! Thanks so much!
- Pros mentioned:Technicians
Rated 5 out of 5 stars
Tremendous!!!!!
|Posted .Pros mentioned:TechniciansI would recommend this to a friendThe technician was able to trouble shoot and get the sound working on my DVD player.
- Pros mentioned:Technicians
Rated 5 out of 5 stars
Excellent
|Posted .Owned for more than 2 years when reviewed.Pros mentioned:TechniciansI would recommend this to a friendPurchased remote and had onsite included for programming at no cost with total tech package.
- Pros mentioned:Set up, Technicians, Television
Rated 5 out of 5 stars
Less than 20 minutes to set-up
|Posted .Owned for 1 month when reviewed.Pros mentioned:Set up, Technicians, TelevisionLove how efficient these geek squad members can set up the tv mount. I love it and I no longer worry about someone knocking the tv over. If you think your tv is not safe waiting for the day it crashes to the floor try the wall mount and discover what peace of mind feels like. Charles Dickinson
I would recommend this to a friend
What experts are saying
Q: Questionhave a Samson HXD1 wireless microphone and Samson USB Stage RXD1 Receiver to plug into Sony Bravia TV monitor with external speakers, try to connect to Macbook pro for Youtube kaorake, unable o get my wireless microphone produce audio, dont know why?
Asked by jennifer.
- A:Answer We may be able to help troubleshoot this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionWhat is the distance you will go to set up a new TV if I have geek service?
Asked by Anonymous.
- A:Answer Distances may vary by market and location. Your best option would be to call 1800 Geek Squad (1800 433 5778). This is a 24/7 number and the Geek Squad agent that you speak to can answer your questions regarding coverage areas, costs of services and can schedule a date for the services that you are needing. Btw, Geek Squad services that you may have on your computers ONLY covers your computers. It does NOT include services on TVs or on other home theater equipment.
Answered by Hays1023
Q: QuestionHow much do you charge for the geek squad to come out and install Roku to out one tv? Thanks
Asked by Comiccon2017.
Q: Questionhave a roku but need help doing basic set-up -can you help?
Asked by wyatt1946.
- A:Answer Thanks for your question. We should be able to help setup your Roku for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionWhat is the charge to come out and REINSTALL my TV and devices? husband died and I can't figure it out. Cables and wires everywhere. Spectrum cable was out and they were no help at all, said it was never install correctly.
Asked by Kathy.
- A:Answer Hi Kathy. I'm sorry to hear about your husband! Our sincerest condolences go out to you and your family. It depends on the amount of devices you're looking to have installed. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
Answered by GeekSquadSupport
Q: QuestionI bought an LG 4k BluRay Player from Best Buy and need it installed. Which service covers that?
Asked by Pam.
- A:Answer ALthough it's simple, I had a stack of devices that my back could not deal with. Plug in internet, power and HDMI cable to TV - no problems with that. You may need to update your universal remote settings yourself though - Geek Squad may want a separate service call/charge for that if you don't want to DIY. The LG is a great choice, you'll be happy..
Answered by AlteNoreg
Q: QuestionBought a roku, but didn’t buy an external antenna. Do we need one?
Asked by Nana.
- A:Answer No
Answered by Emmett
Q: QuestionI'm cutting the cord. I have 3 tv's with firesticks and one smart tv. I would like an antenna for local channels and something that I can record local channels on (tablo?) Would this be the service I would select to have that done?
Asked by nickelkim.
- A:Answer Yes
Answered by michael