On-Site Video Device Setup
User rating, 4.7 out of 5 stars with 342 reviews.
4.7(342 Reviews)- 13 Answered Questions
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Description
Features
Before we begin
When we arrive at your home, we'll discuss the scope of work to ensure that services purchased meet your needs and expectations. If they don't, we'll recommend solutions.
Connect 1 new video device
We'll unbox and connect 1 new video device to an existing TV and to your existing home network. We can also configure up to 2 online streaming services at your request.
Download new features
We’ll update both software and firmware on new devices as needed. We’ll also make sure to clean up our work area and remove any packaging from your space.
Provide resources
We’ll demonstrate how to use the new system and components, and let you know how to contact us for future support.
Final steps
We’ll verify that your video device is operating properly and make sure all your cables are in order. We'll also answer any questions you may have and provide solutions as needed.
*This service does not include network setup or configuration, video stream service configuration, or installation, setup or configuration of a new or existing TV.
**Additional charges may be required for land travel beyond installation coverage areas. Service returns cannot be accepted after installation services are completed.
General
- Product NameOn-Site Video Device Setup
- BrandGeek Squad®
Other
- Required for ServiceCustomer supplied cables to connect to video device. An existing, functional network if network services are desired.
- Workmanship WarrantyWe stand behind our services and repairs with a 90-day workmanship warranty.
- Estimated Time to Complete Service50 minutes
- UPC400057323501
Customer rating
Rating 4.7 out of 5 stars with 342 reviews
(342 Reviews)Customer images
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Rating 4 out of 5 stars with 1 review
Install done on my TV was done we'll.
|Posted .I would recommend this to a friendThe technician arrived on time. The work was done we'll.
Rating 5 out of 5 stars with 1 review
Geek Squad restored my Airplay viewing pleasure.
|Posted .I would recommend this to a friendThe Geek Squad did a great job restoring my Airplay connection from my Apple laptop through Apple TV component (purchased at Best Buy) to my Samsung TV (also purchased at Best Buy. The basic problem is my low computer IQ. The Geek Squad made sure I understood the simple procedure to complete the Airplay connection. They were very helpful and patient. Thank you.
Rating 5 out of 5 stars with 1 review
A Great Experience
|Posted .I would recommend this to a friendA big thank you to your service technician “Magil” who has installed my Samsung sound bar and television. Additionally, he made a separate trip to figure out how to connect with the new ATT TV Service, as it is not as simple as they pretend it is to connect to WiFi. His perseverance to figure it out and get it working was greatly appreciated.
Rating 5 out of 5 stars with 1 review
Head Phones
|Posted .I would recommend this to a friendThe Geek Squad got my headphones working w the new Samsung TV.
Rating 1 out of 5 stars with 1 review
TV Issue
|Posted .No, I would not recommend this to a friendOk you have sent the email asking me enough times - TV was not allowing access to apps Netflix/Amazon)-- BB tech told me TVs have a lifespan and this was out of date, need to get another. Looked around and at one place a TV sales guy said "why don't you just get a Firestick? Did so - Works great. $25. So no it was not worth $99.00 to have your service guy come out.
Rating 5 out of 5 stars with 1 review
WiFi Guru’s
|Posted .I would recommend this to a friendThe Geek Squad did a great job setting up the WiFi and explaining how it works.
Rating 5 out of 5 stars with 1 review
Apple TV 4K set up
|Posted .I would recommend this to a friendSo much easier to have professionals set up my new Apple 4K Tv device
Rating 1 out of 5 stars with 1 review
Never again.
|Posted .No, I would not recommend this to a friendEverything got connected and ready to use. The geek squad lady mentioned how to use device. Keep in mind we both are elderly and my husband is hearing impaired. After a couple weeks we attempted to use the device only we couldnt get it to work. So I made the BIG MISTAKE of calling and seeing about getting someone to come in and fix the controls. I was told that the 4 year plan I purchased did not cover this. What a joke. So much for customer satisfaction. You will never catch me in a Best Buy store ever again nor will anyone else I can tell my store to. You got my money but lost me as a customer. J Anaya
What experts are saying
Q: Questionhave a Samson HXD1 wireless microphone and Samson USB Stage RXD1 Receiver to plug into Sony Bravia TV monitor with external speakers, try to connect to Macbook pro for Youtube kaorake, unable o get my wireless microphone produce audio, dont know why?
Asked by jennifer.
- A:Answer We may be able to help troubleshoot this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionWhat is the distance you will go to set up a new TV if I have geek service?
Asked by Anonymous.
- A:Answer Distances may vary by market and location. Your best option would be to call 1800 Geek Squad (1800 433 5778). This is a 24/7 number and the Geek Squad agent that you speak to can answer your questions regarding coverage areas, costs of services and can schedule a date for the services that you are needing. Btw, Geek Squad services that you may have on your computers ONLY covers your computers. It does NOT include services on TVs or on other home theater equipment.
Answered by Hays1023
Q: QuestionHow do I contact a "Geek" to make an in-home installation visit?
Asked by Anonymous.
- A:Answer Just call 800-geek squad. They will resolve all of your issues! They are wonderful. Just have to wait a couple of weeks. They need to hire more techs. We have Total Tech Support so they can connect all of our stuff ‘
Answered by MaryJ
Q: QuestionI am planning to buy a Video projector along with a 130 inch screen. Would you be able to install those ??
Asked by SS.
- A:Answer Hi there. Thank you for your question! We'd be more than happy to get these installed for you. Because these kinds of services can be quite complex, we normally like to start off with a free site survey and send an agent to check out the location. This allows us to make sure we're on the same page and ensure we have everything we need. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionHow do I speak with someone about getting service. It seems you do not want to do any business. I have called the Geek Squad number and not reached anyone, I have called the store and no one has picked up. I just want service and am not receiving it,
Asked by Anonymous.
- A:Answer I did not have service from the people that you sent out.
Answered by Poorservice
Q: QuestionI connected Sony disc player to my Samsung TV with the high speed HDMI cable I had used with my previous player. Connected the AC adaptor. Turned on the player, turned on the TV, input signal does not show up on screen when button is pressed. Need help.
Asked by LindaA.
- A:Answer Thanks for reaching out! We should be able to troubleshoot this issue over-the-phone and help get it resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionHow much do you charge for the geek squad to come out and install Roku to out one tv? Thanks
Asked by Comiccon2017.