Online Email Troubleshooting (Remote Service)

Service HighlightsGet your all-important email up and running again on your computer. An Agent will remotely repair, configure and update your existing email software so you're back in touch with your inbox. (Software not included.)

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Ratings & Reviews

Overall Customer Rating:
67% of customers would recommend this product to a friend (2 out of 3)


A Geek Squad Agent will:

Troubleshoot your email

Diagnose and repair issues with your email application

Test your email program to ensure proper functionality

Requires a working high-speed Internet connection, an active email account and email password(s)


Excludes cost of software and/or software installation, virus removal, data backup, and additional or unrelated services.

Online Service Order Details

You'll receive an email with a redemption code and instructions for setting up your service. This email usually arrives within 15 minutes.

Services have a 30-day labor warranty, but are not returnable after the services have been performed. See Terms & Conditions for more details."

Overall customer rating

would recommend to a friend

Most recent reviews

See all customer reviews
  • Rating: 1 out of 5 stars

    I don't think anything was done at online appt!

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I paid whatever I paid to have my email connection checked by Geek Squad. He did a few things and then before I knew it, I was transferred over to the agent who performed my tune-up (which I paid for separately). I like having the agents come to me, not remotely dial in and take over my computer.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Unable to fix problem

    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Was told NO CHARGE since they were not able to fix the problem. Have seen no credit to my acct

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Email issues


    The Geek Squad fixed things that others could not at 4 times the price and at three times the time

    I would recommend this to a friend

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