OS Tune Up/Upgrade
User rating, 3.6 out of 5 stars with 50 reviews.
3.6(50 Reviews)- 76 Answered Questions
Highly rated by customers for: Staff, Service, Geek squad
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Description
Features
We will remove programs and shortcuts you do not want, and configure start-up items and services to best suit your needs.
We'll also install critical updates for your operating system.
We'll set your favorite web browser as the default and configure the default home page and search engine.
We'll also remove out-of-date browser plug-ins, and install new ones at your request.
We'll activate security software and register it for your computer. (Security software sold separately.)
We'll perform other tune-up related tasks as necessary.
*This is a remote service, performed by a Geek Squad Agent over the Internet. It does not include operating system issues or virus removal.
Key Specs
- Service LocationRemote
General
- Product NameOS Tune Up/Upgrade
- BrandGeek Squad®
Other
- UPC400036505768
Customer rating
Rating 3.6 out of 5 stars with 50 reviews
(50 Reviews)Customer images
Search
Rated 1 out of 5 stars
Unhappy
|Posted .Had access to my laptop for 4 hours, Was not notified when completed, Cannot tell any difference in it's operation. Still being charged and have yet to receive any info as to what was found and or what was corrected. Hard to communicate!
No, I would not recommend this to a friendRated 3 out of 5 stars
Repair lasted six days
|Posted .Dropped off my new laptop to have network adapter repaired. Picked up several days later and it was working great. Six days later my laptop abruptly says there is no network adapter installed. Store doesn't take phone calls.
I would recommend this to a friendRated 5 out of 5 stars
Great!
|Posted .Everything went great! No issues to report, smooth transaction.
I would recommend this to a friend- Pros mentioned:Service
Rated 2 out of 5 stars
Fast and Convenient Service, limited effectiveness
Posted .My agent remotely completed a number of services including updating my OS and drivers and making sure other little things were up to date. I could have done these myself, but this service was fast, convenient, and worth it if you don't want to spend the hours fussing with it yourself and worry if you did it correctly. However, I performed this service after it was recommended to me by an agent who also said that it included recommendations for steps forward if it did not solve my problem (a glacially slow computer). At the end of the service, nothing was done to check if the problem had been resolved, instead the agent just disconnected, and when I chatted with a different agent the next day, they recommended I purchase the exact same service again to fix my same problem that I had described at the beginning of this saga.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Clean up laptop
|Posted .Back in April (covid tine)needed my laptop cleaned up, geek squad did it on line. Professional, fast, and knowledgeable
I would recommend this to a friend- Pros mentioned:For computer, Price, Staff
Rated 4 out of 5 stars
Geek squad computer tuned up perfectly!
|Posted .Great job cleaning up/ tuning up my computer. It was quick and well worth the cost!
I would recommend this to a friend - Pros mentioned:Price
Rated 1 out of 5 stars
Waste of time, Waste of Money Service
Posted .their agent are not professionals, they will just update your computers out of dated some softwares. if you are looking for more professional service this is not for you. Waste of time, WASTE OF MONEY!!!! Refund my money now!!!!
No, I would not recommend this to a friend Rated 5 out of 5 stars
Geek Squad Optimization
|Posted .Easy connect and assistance from the Squad. Great advice and quick easy optimization.
I would recommend this to a friend
What experts are saying
Q: QuestionHow do i cancel a credit card on auto Renewal for a software product i no longer use?
Asked by PaulGLOBAL.
- A:Answer How do I cancel my renewal card?
Answered by Harleykmeany
Q: QuestionIs this service performed in home or by phone?
Asked by Anonymous.
- A:Answer This service is performed online via chat.
Answered by CommunityAnswer
Q: QuestionI would like to know what does the tune up entail?
Asked by Rosa.
- A:Answer Tune-Up removes temporary files, unnecessary start up files, and any programs you no longer desire to have on the device. They also will update the OS and any programs that need it. It does not cover virus removal or troubleshooting programs.
Answered by KonigWolfgang
Q: Questionmy computer is ruuning way to slow
Asked by dollie.
- A:Answer I joined BestBuy Total Tech Support because of my computer runing slow. They did a tune up on my iMac running Catalina. They discarded a couple of programs that were virus protection that loaded with Catalina and some other things. Computer now runs like new. All over the internet and you don't have to be at your computer as they worked for over two hours.
Answered by Scientist
Q: QuestionHow would I know if my laptop needs a tune up or diagnostic and repair. If i pick the tuneup and it needs a repair would I have to then purchase that package is there a way for them to tell u what services you need so you can pick that service.
Asked by Keisha.
- A:Answer Hi Keisha, If you are just looking for a quick optimization of your computer, our Online PC Tune-Up will most likely be the best option for you. If you are concerned that your computer has a virus, you are experiencing pop-ups, or you want a deeper look into your system, a diagnostic and repair may be a better option for you.
Answered by GeekSquadSupport
Q: QuestionI brought The Greek Squad Tune up remote service from Best this morning. When I went to the geek Squad they told me they had no record of my purchase. Now what???
Asked by Madashell.
- A:Answer This is a remote service. Meaning that it is something that will be performed remotely. You would have it performed from the comfort of your own home. You should have received email conformation of your purchase with instructions and a redemption code. If not, please click on 'Chat with an Agent' at the link below: http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018 They should be able to assist.
Answered by GeekSquadSupport
Q: QuestionI bought a laptop a few years back through bestbuy I also bought the geek squAd plan for a year? My laptop as since has a virus and needs to be cleaned out. Do you still offer the geek quad plan and if so how most is it for a year?
Asked by Taralynn.
- A:Answer Geeksquad offers a 24/7 support plan that can be purchased for $199.99 and renewed for every year after that for $99.9
Answered by KonigWolfgang
Q: QuestionDoes using a External Drive help Playing on an PS4? Or should I have a larger Hard Drive installed?
Asked by Les.
- A:Answer Hi Les. Thanks for your question. It definitely wouldn't hurt having a larger drive. That way, if you have more unused space, the PS4 isn't working as hard. I hope this helps. If you have any further questions, please feel free to reach out.
Answered by GeekSquadSupport