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I suspect the cases I received were used and returned but because I purchase what was supposed of be new and not open box I can only review the shape of the cases I received. They are decent in general but if you have been a long time user of the Strada series for iPhone you’ll notice that the quality seems to have dropped. Poor stitching (perhaps rushed to be complete in time for the iPhone 12 Pro Max release). The magnet is still super strong which I like. But both cases I received had significant signs of use. Deep scuffs on the side, small nicks in the leather, and the edges showing some wear. I hope this is just a case of Best Buy sending something they knew should have been sold as open box but it’s possible some damage occurred since Otterbox has made the packaging much cheaper than it was in the past. The cases are technically exposed on the front (no plastic to protect it so any and everything can touch it before it’s purchased and taken out of the box). I ended up returning them due to the poor craftsmanship (that stitching definitely wasn’t Otterbox Strada quality I’ve been used to) and because they clearly looked used. Such a shame. I have loved using this case for my last 4-5 iPhones but unless they make it better in a few months I’ll have to go with the Nomad folio (only negative for them is they lack a magnet to keep the case close but I can deal with that more than what I got with the Strada). Photos I shared were taken minutes after opening the package.
Posted by KaeL
The actual product does not reflect what is presented in the description and online design video. The ‘genuine leather’ feels like cheap plastic carved out of the dashboard from an 1988 Chevy Citation. The volume control buttons are unusable and the magnetic clasp is poorly functioning.
Posted by RobH
I like it but would have liked at least one more row for credit cards or a money slot. I had yo buy a separate wallet. Also it doesn't stand up by itself for watching videos or doing video conferencing. In the past I have been able to do that with wallet phones. Also I seem to take a lot of pictures of the inside of my case and the volume will change easily while in the phone with a headset and the phone and case are is your pocket, my point, I think the buttons are touchy through the bendable portion between the case and the cover. Other wallet cases haven't been this way. Overall the quality of the magnet to hold open or closed is great, the quality of the product seems solid and I like how the leather is breaking in.
Posted by SilverShiner
Customers often highlight the excellent protection, high quality, and strong magnet of the Strada Series case. Many appreciate the case's snug fit and ease of use. However, some users find the volume buttons difficult to press and the card slots challenging to utilize. A few also note that it lacks MagSafe compatibility.