Hey there MadCustomer,
We're genuinely sorry to hear that your Galaxy Note 8 did not survive a fatal fall while in the Symmetry series case, and that this incident does not reflect the commitment we have to providing the best device protection possible. We actually do perform numerous tests on the Symmetry case, but unfortunately every drop is subject to myriad different variables, some of which are beyond our control, and we cannot guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Samsung device itself, we would very much like to offer you a new OtterBox in the event that your current case was also jeopardized during the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you with this.
OtterBox Customer Service Team