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Outlet Stores FAQs

What is an Outlet store?

A Best Buy Outlet store is a location that sells clearance and open-box products at significant discounts. New items are added weekly.

What types of products will be sold?

Appliances, TVs, computers and more. The selection will vary by location, and it may include products from across all Best Buy categories. New items are added regularly.

What is an open-box product?

Customers return opened products for a variety of reasons — for example, a gift was the wrong color or model, or the TV or appliance was too big to fit. Some open-box products served as in-store displays. Each open-box product has been tested or inspected to verify proper working order and physical appearance. Conditions will vary.

What is the return policy?

Items are backed by Best Buy's Return and Exchange Promise. If your product is defective, please return to the Outlet store or your local Best Buy store for assistance. Geek Squad® Protection can be added to your purchase during the sale.

Is home delivery an option?

Yes. You can schedule home delivery at the time of purchase. Prices and details will be available at the location.

When do I need to pick up my product?

If you haven't scheduled a home delivery, your purchases must be picked up via in-store or curbside during the open hours per location.

Can I arrange for someone to install my product?

Yes. You have the option of purchasing any of the great services that Best Buy offers in our retail stores, including services and installation. Details will be available at each warehouse sale.

Can I use a My Best Buy® Credit Card?

Yes. Outlet stores accept the same forms of payment as any Best Buy store, including My Best Buy reward certificates. You can also sign up for a My Best Buy Credit Card when you visit. At this time, promotional financing is not available at these events.

Will I receive My Best Buy points for my purchase?

Yes. Outlet store purchases are eligible for My Best Buy rewards. If you aren't already a member, you can sign up for the My Best Buy reward program when you visit.

Will you price match?

No. The Best Buy Price Match Guarantee does not apply to clearance and open-box products.

Do I get a warranty with my purchase?

Manufacturer warranty coverage will vary by product. Items are backed by Best Buy's Return and Exchange Promise. You can also add Geek Squad Protection at the time of purchase.

Where are the Outlet stores located?

See the Outlet store page for our current list of Outlet store locations. Check back for new locations opening in the future.
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