I had great hopes for the PetCube Play, so much so that I was thinking of upgrading to the PetCube Bites. But after almost a month of trying to get it to work, I returned it. I had several issues with it, and customer support could not resolve any of them.
*First of all, the setting for "Care Asleep"..... one would think this means the PetCube is no longer detecting motion or sound, and no longer taking video triggered by either event. However I would get notifications all the time in this mode.
*Second of all, setting for "Care Awake"..... one would think this means not only will you get notifications for both motion and sound, but this should also trigger the video camera to start recording said motion or sound events. This worked successfully only a handful of times during the first two weeks. After that, I would only get notifications for motion or sound detection, maybe one or two videos were actually recorded after sound or motion was detected - it was never consistent. In fact, one of the last days I had it, there was a solid hour of 30 second videos of my dog sleeping on my time line, and I got ZERO notifications. When the videos did work, during the first two weeks, they were maybe seven second snippets of my dog in the middle of something, or 30 second recordings triggered by sound from my TV or some other random background noise like me doing dishes. 30 full seconds of that, but somehow only 7 seconds of my dog at the door barking or scratching, not 30 full seconds of him running to the door and barking/scratching?!?
*Third issue..... limited to one user/cell phone that has access to your PetCube, no desktop/website access. This felt so limiting. Especially when trying to review all the 30 second videos taken of my dog sleeping instead of running around tearing up my house.
*Sound quality of two-way audio..... not so good.
*Video playback..... a few were all green or started off green, or the video greened out right in the middle of playback. Loading video to playback sometimes took over a minute. Otherwise the playback was usually jumpy.
*When I would try to check in on my dog, a lot of the time the video would time out, so I would have to close the app, then open it and try again.
For $200, the expectation is that the device will do everything it says it does on the box and their website. This was not my experience. Even the support page wan't updated (for Android users), and there was no explanation of the icons that showed up on your video timeline. So, it went back to BestBuy. I traded it in for a Samsung SmartCam, which so far has been easier to set up and use, video quality is way better, and when I put the SmartCam in "sleep mode", no annoying notifications.