Petnet - SmartFeeder for Cats and Dogs - White

This product was so awesome when it worked. I could have Alexa feed my cat, remotely check from my phone if the cat was fed with no worries. During quarantine Petnet shut off their servers with no warnings at all and completely shut down as a company. They didn’t respond to anyone on Twitter regarding the issue. Very happy I had a protection plan on this and returned the item. What is sad is I can’t find anything else like this. Such a shame.

Not only is the company out of business, but the product does not work. Mine has been broken for almost 6 months and no one can fix it. PetNet is the worst company to get involved with. I suggest you go to PetSmart or another pet store for a not so smart feeder.

When looking at reviews from multiple sites I decided to purchase Petnet - Smartfeeder for my cat. We wouldn't be using it all the time just when traveling. So the first time we used it was this weekend Christmas weekend. We were traveling out of town. So I wanted to make sure it worked so I started it up a few days prior to us leaving. It worked pretty good. So I was ok we can trust this when we are gone. The second day we were gone I got a notice that the feeder didnt feed our cat. So I called customer serivice right away and emailed them. They finally got back to me 12 hours later but I didnt have my phone next to me so they left a message once I got there message I called back and left another message and nothing back and it been 5 days. So after the 1 full day we had to fly back and get to our cat that wasn't being feed. So the reason I am giving it 1 star is cause I cant give it ZERO stars. Worst customer service and the product is junk. Do not buy.

This machine works for a bit, but then it stopped working and wouldn't feed. The spinner sounded like it was spinning, but did nothing. Best Buy accepted the return. DO NOT BUY

It was shipped in a brown box with simple black outlines of the product on the outside. No marketing art or colors on the outside as some of the things you would find in store sitting on the shelf displayed to look nice and catch your eye. After unboxing i noticed that the glossy plastic areas has a lot of microscratches like it was previously owned and wiped down with microfiber cloth and repackaged and sold to me. The unit is not connecting to my EERO Wifi b.c it only recognizes the 2.4 band and the EERO does not allow me to split the 2.4 and 5 ghz band to connect the unit. So far not the product i expected to receive and not working.

I owned the first gen of this product and I loved it. It lived a good life (used it for our aggressive eater, american pit bull) and after time it was ready to be replaced (2yrs). So naturally we bought the next gen and it was same as before, easy to connect, load, set up for our dogs daily meals and done. But then we noticed the machine wouldn't alert us when the dispenser was empty. And then it'll sometimes spin it's mechanism but won't dispense her kibble. We're typically home for her feedings so we're lucky to be able to check to see she's being fed, but for people who rely on their dogs meals on this feeder, it's got some work still. We fill it once a week, routinely. And we monitor when it dispenses her food. I give it a solid 4 for convenience, but a 3 on reliability.

Instead of crying in my ear and stepping on my face at 5am, my cat is running to the kitchen. I have been replaced as my cat's favorite in the household by this feeder, but that's okay by me. It is really nice to know if I'm gone for extended periods of time my cat is still being fed and happy! I had an issue initially connecting this to wifi, but customer service was easy and I haven't had any issues since. This machine is really reliable! The app is pretty simple and easy to use too. 10/10 would recommend

Constantly kicks offline and is unreliable. My cats have missed many feedings. Buyer beware!