The product DOES operate as the packaging says. The installation was complicated by my home network and customer support said that I needed to open 4 different ports on my router, but they couldn't help me do it. It was a complication with my network, but I've also never had any problem installing hue lights, amazon echo, Nest smoke alarm, or my smarttings hub, why the problem with MyQ? I did finally get it to work. I admit that I confused my research as I thought this product connected with other home automation systems... but there is no official support for Apple HomeKit, no Amazon Echo support, I understand that some can get it connected to SmartHome but it will only open the garage door and not close it. There is also no IFTT support. At this point in the home automation timeline it shuld be connecting to multiple systems to broaden it's cababilites. Actually right now the only thing it does is open and close the door and let you know when it's opened or closed. No ability to schedule users for access, no ability to voice command over Echo, nothing. Like I said it worked as advertised, but the limited capabilites aren't worth it. I returned it, paid $35 more for the gogogate and will be getting IFTT connectivity, user configurations, and the ability to connect to a video camera to view the garage on the gogogate app.