ProForm - Pro 12.9 Elliptical - Black/Silver/Red

I was really excited about this elliptical, the build quality is very good and it wasn't a complete pain to put together. But, after a week of use I wanted to use a standard onboard workout rather than one of the iFit coach-led workouts and for the life of me could not find anything resembling a programmed workout activity (like 5-minute cycles of varying resistance or fat-burn) on the integrated tablet. The husband and I (both with IT backgrounds) spent an entire hour attempting to access anything that wasn't iFit and ended up completely stymied. Figuring this is a pricey machine, maybe there was an update and it's an easy fix? Nope. An hour (including wait time) with Proform customer support and they tell me every workout on the machine is now iFit and there are no pre-programmed workouts from Proform - if I have an issue with the workouts I need to contact iFit. So I contact iFit and they tell me that onboard workouts are provided by Proform and iFit has nothing to do with those. Go back to Proform with this information and customer service again points me to iFit - the infuriating not-my-problem-loop. So I have a $2,000 elliptical that can only be used with iFit programming (the service costs ~$300 a year after the one year trial) with zero built-in functionality outside of manual mode. Some research shows that the prior versions of this model had physical buttons to initiate onboard workouts like fat burn and cardio with multiple options of each. It looks like this iteration may have done away with those entirely while the branding (it says on the machine it has 34 workouts) stayed consistent with prior versions. Unless something changes in the immediate future, this thing is going back.

Assembly took about 1.5 hours. Fan shuts off within a minute of turning it on, that's annoying, I quit using the fan. The IFIt program works well. The machine is quiet and seems built well enough to last awhile. The on off switch is on the floor in front of the machine by the power cord, it is inconvenient at best to turn on and off. I rate it average overall.

I was very excited for this purchase. It is incredibly heavy, so once you get it in your house you are not going to move it again. Pros: IFIT classes are nice, a lot of variety. Incline adjustments during workouts is great and I am impressed with the level or resistance, Cons: Right handle grip was broken upon delivery, the touch screen tablet had issues, constantly errors out and you have to factory reset. Also, the right leg feels loose and needs attention but I can use it no problem, just have to keep in mind where your right foot is in the pedal. With the current health crisis, no warranty servicing is going on so I am assuming that it will be fully repaired at some point, but until then it is tough to give it higher marks.

I basically purchased this for my wife. She is able to exercise without the problem of uneven surfaces and pot holes on our County Roads. She has been doing extremely well. I, too, have begun to to some workouts on it. I love the smooth mechanized flow of the elliptical and it seems to be doing me some good as well. The only problem I had was removing it from the box and setting it up. Being mid-70s and without any help from the delivery personnel due to COVID-19, it took me more than a couple minutes to maneuver the almost 300# machine to its desired location. Through ingenuity I was able to set it is motion and enjoy it.

We've had this for 5 months, and love it. We had one issue with the screen not turning on one day, but called customer service and they walked us through the fix in a matter of 20 minutes. Was very pleased with the interaction with the online rep. The elliptical has very smooth stride and isn't very loud (compared to my treadmill!). I did not think I would use the iFit programs, but have really enjoyed visiting Scotland, Portugal, Hawaii, the Grand Canyon, etc. So glad I made this purchase.

Assembly was reasonable. Took a few hours. Smooth and quiet machine.

Setup was not terribly long, and I was able to assemble it solo. A strong wifi connection is required for the iFit content, but aside from that, the elliptical performs perfectly.

This machine is a very solid product. The flywheel is 32lbs and this makes a huge difference. I tried ones with 25lb flywheel and there is a HUGE difference!