Questions & Answers

22 Questions & 71 Answers
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  • Question
    Does the 650va model come with the PowerChute Personal Edition software?   (5 Answers)

    By GailS October 27, 2016.

    Answers
    • Best 
      Answer

      Yes, you can download it for free

      By ShutterBugg November 4, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    The specs say the run time at half load is 10 min. Fair enough. But run time at full load is given as 73.2 min. Surely not! What's the correct run time for full load, please?   (3 Answers)

    By Nuvvaguy September 14, 2016.

    Answers
    • Best 
      Answer

      Thank you for your inquiry. This BN650M1 will support a full load (360W) for 2 minutes of runtime. Below is a link to the runtime chart for this model, runtime is based on the connected wattage load. http://www.apc.com/products/runtimegraph/runtime_graph.cfm?base_sku=BN650M1&chartSize=large

      By APCProductSupport September 14, 2016.

      • Brand Representative
  • Question
    Can this unit work on a CPAP station?   (2 Answers)

    By Jake January 17, 2017.

    Answers
    • Best 
      Answer

      Thank you for inquiry. This UPS should support your CPAP station. The unit would support 360 watts of equipment attached to it. I would just confirm with the CPAP manufacture that it doesn't draw over that. Also please do note that we do not recommend using our UPS with life saving devices.

      By APCProductSupport January 17, 2017.

      • Brand Representative
  • Question
    How many times would I be able to charge a mobile device (2016 Android/iPhone device)?   (2 Answers)

    By Anonymous January 8, 2017.

    Answers
    • Best 
      Answer

      Thank you for inquiry. The unit will be able to charge your mobile device around 7 times before depleting the battery.

      By APCProductSupport January 9, 2017.

      • Brand Representative
  • Question
    Will this protect against thunderstorm power surges and outages?   (10 Answers)

    By Moses July 9, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      Yes. There are various options for providing protection during thunderstorms etc, and an UPS is the best choice since it provides the most protection: - brownouts - power sags - power spikes - power outages (up to 30 minutes)

      By Gary August 4, 2016.

    • Question
      You didn't give a proper answer to my previous question which what type of battery is used. Your answer was special rechargeable. That is very obvious. So how about an answer to the question. Is it Lead-Acid, NiCad, NiMH, Lithium Ion, etc.? Battery cost   (5 Answers)

      By BigD August 12, 2016.

      Answers
      • Best 
        Answer

        Search engines are your friend. Querying "APC BN650M1" autocompletes (since it's such a common request) to "apc bn650m1 replacement battery", see screenshot. Of course, your model number may be different, but you'll get the same type of result. In answer to your question, it's a sealed lead-acid battery and prices vary substantially by retailer, but amusingly enough, the prices are just a bit below just buying a whole new UPS. Maddeningly, APC does not even list the BN650M1 (one of their biggest sellers at retailers all around the country) as a current device, but instead they helpfully offer to take it as a trade in and sell us another one at "substantial discount" which is higher than retail. Ahhh yes: Give away the razor to sell the blades.

        By Funkotronic October 2, 2016.

      • Question
        Master enable light is flashing. How can I reset the unit? Manual available online?   (2 Answers)

        By Sylvr May 13, 2017.

        Answers
        • Best 
          Answer

          Thank you for your inquiry. I am sorry to hear of the issues you are facing with our UPS. The BN650M1 wouldn't have a master enable light on it so I believe you are referring to the BE750G instead. You can reset the unit by removing any equipment from the unit, disconnect the unit from the wall then disconnect the internal battery. You would then want to hold the on button for around 5 seconds. You can then reconnect the internal battery and plug the UPS back into the power outlet then power it on. Below is the link for the manual for reference the BN650M1. Please do not hesitate to contact an APCbySchneider support team if you need any further assistance. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4. http://www.apc.com/salestools/AHUG-9XB6SU/AHUG-9XB6SU_R0_EN.pdf

          By APCProductSupport May 15, 2017.

          • Brand Representative
      • Question
        I actually want to use this or a similar ups for my sump pump....doable?   (3 Answers)

        By johnnie November 26, 2016.

        Answers
        • Best 
          Answer

          You need to do some research and calculations to know whether the UPS would operate a sump pump. The electrical characteristics of the pump motor must be matched to the electrical characteristics of the UPS. The pump motor will draw more current (amps) when the pump is started than the current required after starting. The UPS must able to provide the required starting current. The capacity of the UPS battery must be specified to run the pump for the amount of time you need. You should probably contact the UPS manufacturer, provide a specification sheet that provides the electrical characteristics of your sump pump and specify how long the UPS must power the pump. With this information, the UPS manufacturer can recommend a suitable UPS for your application.

          By Engineer November 28, 2016.

          • Verified Purchaser
          • My Best Buy® Member
      • Question
        can the unit support a HD 60 inch TV?   (1 Answer)

        By Reva September 14, 2017.

        Answers
        • Answer

          Thank you for inquiry. The BN650M1 would only support 360 Watts of equipment connected. The TV should draw less than that but I would just verify in the tech specs that it does.

          By APCProductSupport September 14, 2017.

          • Brand Representative
      • Question
        This is advertised as "maintaining internet for 4+ hours"; but other answers say a couple minutes. I want to plug our office internet box (Windstream) and VOIP box (Verizon) into this unit. If the power goes out, how long can our users keep working?   (1 Answer)

        By Internet August 28, 2017.

        Answers
        • Answer

          Thank you for your inquire. The runtime would depend on how much equipment is connected to it. If there is more equipment then the runtime will be lower. The 2 minute runtime would be when the unit is at full capacity. Since you wouldn't be running at full capacity you would like get around 3 hours of runtime since you have 2 pieces of equipment connected. If the equipment draws more power then the runtime will be less.

          By APCProductSupport August 28, 2017.

          • Brand Representative

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