Questions & Answers
- Model:
- 939-001660
- SKU:
- 6321679
Your price for this item is $249.99
Page
QuestionIs there something else I have to buy to use this product and extra adapter I have I PS4 thanks
- Answer For the ps4, you don't need anything extra to use it. For the PS5 however, you need the hdmi splitter from Astro which is around 40 bucks (That's only if your tv or monitor doesn't have an digital optical port.) If your screen has that port, then you don't need anything extra.
QuestionHow do you fix hearing your own voice in the headset? Do you have to update it?
- Answer You need to change it in the Astro Command Center. Go to microphone option and adjust from there.
QuestionHow is the bass and overall music quality with these? I'm looking for something that sounds nice for games but I want to have good quality with music as well.
- Answer The sound is incredible with great bass and the app helps the mix amp enhance the quality to give you the ideal sound you desire.
QuestionIt’s comes with a factory warranty without adding the 2 yrs that Best Buy offer?
- Answer Yes it does just make sure to register it on the Astros website if there’s ever an issue make a claim and depending on the case it be replaced no problem.
QuestionCan you buy just the headset in blue and black, without the wired stereo?
- Answer yes u can buy amp and headset seperate on astros website
QuestionCan I use this to talk to people on PC and play and hear game volume on my PlayStation?
- Answer Yes it’s that best
QuestionCould I buy just the headset without the mixamp?
- Answer Yes you can seen it in bestbuy and game stop you can also Buy the mixamp separately
QuestionThe 3.5 mm cord broke, can I use a normal aux cord? We have tried this with no luck of it working. If there is not a way, how can we get a replacement cord?
- Answer You can purchase a replacement cable from the Astros website for $9.99.
QuestionIf I want to return do I bring back to store?
- Answer In this day and time, call customer service first for direction!
QuestionIs the optical fiber cable the only way to connect them or is there a second option?
- Answer Fiber Optic for the ps4 pro. you only need to use the usb cable for the PC
QuestionDo these also work for mobile? If an iPad has the 3.5 mm headphone jack?
- Answer Yes, these also works for mobile.
QuestionDo you plug it in to the PS4 controller
- Answer I suppose you could, but not while using the mix amp. You plug the headset into the mix amp, then the optical goes from mix amp to ps4. There is also a USB connection to ps4.
QuestionThe item description mentions both, so does this pack come with the leather ear pads or cloth?
- Answer cloth. You can get a custom kit thing that has leather though.
QuestionDoes the MixAmp Pro work with the ps4 or is it exclusive to PC?
- Answer The switch works with both PC and PS4, just make sure to purchase the PS4 unit.
QuestionI have started recording and upload my video games on PC but can not control how loud I am in the recording, will I be able to control that with this mic
- Answer Yes ASTRO has an application on a pc that allows you to change any volume setting.
QuestionI recently purchased the older version and got the 2 year protection plan. My wire is broken so would I get these the new model or the old model?? My problem is that I bought the old model on sale for 170 and the org price is 249.
- Answer You will get the money you paid originally back minus the protection cost. So if for example paid $150 + $50 for protection, you''ll only get $150 of the $200 paid. Now you can choose to upgrade to this but you will have to pay the difference