Questions & Answers

24 Questions & 63 Answers
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  • Question
    Does it heat the water   (5 Answers)

    By Jaclyn August 21, 2016.

    Answers
    • Best 
      Answer

      According to the description of this product - "Your carpets will look clean and fresh thanks to HeatWave Technology, which keeps water inside the deep cleaner at the right temperature for optimal soil removal." I would say that it *does* heat the water - although I don't have of these devices to answer for sure.

      By Absoblogginlutely August 22, 2016.

    • Question
      How do I get pet hair out of the suction part that goes over the bristles??? It's so thin that you can't fit anything in it to clean it out. I'm not talking about the guard right above the bristles but the part that attaches that will come off above it.   (4 Answers)

      By Christi December 5, 2016.

      Answers
      • Best 
        Answer

        The unit comes with a flat plastic flexible tool which you use to slide in and grab pet hair. Worked well.

        By Hunter January 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Can this be used in place of a regular vacuum cleaner for daily use or only for steam cleaning special jobs?   (5 Answers)

      By levit April 26, 2016.

      Answers
      • Best 
        Answer

        Good question, this cleaner is for water extraction so it's not designed to be used for dry vacuuming. If you needed to spot or deep clean every day then you certainly could with this cleaner.

        By AskBISSELL April 27, 2016.

        • Brand Representative
    • Question
      does it clean up easy (the machine i'm talking about)   (3 Answers)

      By orange4536 June 13, 2017.

      Answers
      • Best 
        Answer

        And yes super easy to clean it out. Just dump, rinse, and repeat.

        By Doza June 16, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      I have a Bissell Proheat 2x multi surface Pet machine. I would like to see a picture of all the parts on this machine. A latch came off of it and not sure where or how it goes on. Without the latch it seems to leak out in the bottom.   (1 Answer)

      By pugsy2001 May 8, 2017.

      Answers
      • Best 
        Answer

        Sorry to hear about the broken latch! Give us a call and we can help, 1-800-237-7691.

        By AskBISSELL May 9, 2017.

        • Brand Representative
    • Question
      Do you need to go back over the carpet with just water to rinse out the soap   (4 Answers)

      By Dale August 29, 2016.

      Answers
      • Best 
        Answer

        No, while you could do a water only run, it is not necessary.

        By CommunityAnswer August 29, 2016.

      • Question
        will this machine clean grout in cermanic tile   (5 Answers)

        By tile May 14, 2016.

        Answers
        • Best 
          Answer

          This is made to clean carpets, stairs and upholstery.

          By CommunityAnswer May 14, 2016.

        • Question
          Is this okay to use on shag carpet?   (3 Answers)

          By Billy9719 May 12, 2017.

          Answers
          • Answer

            Haven't tried it myself. I would worry about it catching but it does fine with regular carpet.

            By Doza June 16, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Do the tanks leak while sitting (for instance if I had a phone call, heard the doorbell ring etc.) I had problems with that with a previous Hoover I owned. Thank You   (5 Answers)

          By Jodele March 21, 2017.

          Answers
          • Answer

            No, I have had no leaking problems.

            By Steve March 25, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          how much water does it hold   (2 Answers)

          By clyde March 19, 2017.

          Answers

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