Questions & Answers

Bose® - QuietComfort® 20 Headphones (Android) - Black-Front_Standard
$249.99
45 Questions & 311 Answers
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  • Question
    Plugging jack into devices -- or not -- for just using noise cancellation   (11 Answers)

    If I just want to tune out my obnoxious upstairs neighbors and not listen to any music, can I simply turn on the noise canceling earbuds without plugging them into my iPhone (or any other device)? Will the active noise cancellation still work if not plugged into a music player or other device? My primary purpose will be noise cancellation (not music listening) and I want something I can comfortably wear around the house -- without always needing to be tethered to my iPhone -- while I count the months until my lease expires. Thanks. ... and never rent a downstairs apartment.

    By NoiseyUpstairsNeighbors January 1, 2014.

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    • Best 
      Answer

      Yes you can use the noise canceling by itself without having it plugged into a device. I will warn you however that when there is no sound coming out of the headphones and the noise canceling is engaged, there is a very quiet but noticeable hiss/high pitched whine that can be heard without some form of sound covering it up. Depending on your age you may not be able to hear the quiet whine, but you will probably notice the hiss.

      By Fizzle88 January 7, 2014.

    • Question
      RE: noise cancellation quality when not listening to music   (11 Answers)

      My main purpose for buying noise canceling headphones is not to listen to music without distractions, but to have peace and quiet while not listening to music. Peace. Quiet. No music, either. So, how well does the noise cancellation perform when not listening to any music? When not listening to music, will conversations be blocked out? Or, do they perform better with reducing noises like air conditioner units, subway sounds, but do not do well with blocking out human speech?

      By NoisyUpstairsNeighbors January 1, 2014.

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        I found that voices will be muffled, but will still be able to hear them. The other incidental noises will be cut out. For example, on an airplane, when I turn them on without listing to any music all the sounds of the airplane itself go away, but unfortunately you can hear a baby crying or a loud passenger talking. It does reduce those sounds, but you can still hear the people and baby. When it gets like that, I put some relaxation music on really low, just enough to block out the voices and it seems to work.

        By Shutterbugmonkey January 3, 2014.

      • Question
        How does the QC 20 compares with the Qc 15? Can it be used in flight instead of the 15 with equal result?   (11 Answers)

        How does the QC 20 compares with the Qc 15? Can it be used in flight instead of the 15 with equal result?

        By daveV September 19, 2013.

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        • Best 
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          I have the QC 3 and I have found the QC 20 just as effective on a plane with the benefit of better portability and better comfort.

          By cristofolo September 21, 2013.

        • Question
          Can these be used with iPod, Android or Windows?   (11 Answers)

          Im a rare bird here, I have a iPod for my music I have a Nexus 7 tablet which runs Android and a Nokia Lumia 1020 phone which runs WP8 OS. My question is can I listen to all of these devices with just one pair of these headphones or do I have to buy the iPod/Phone/Pad for that and the Android/Windows ones to work with those?

          By Anonymous October 10, 2013.

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          • Best 
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            Thanks for your question. If you plan to use a mix of Apple and Non-Apple devices, the standard QC20 headphones would be your best choice for a single headset to work with everything. The QC20i is designed with exclusive volume controls for Apple products and it may or may not work correctly on Android, windows or other mobile devices. The QC20 would have no problem working with your Apple devices also, however.

            By Bose support October 12, 2013.

            • Bose Representative
        • Question
          QC 20 - Android or Samsung version   (2 Answers)

          I see that there's a QC 20 version for "Samsung Galaxy Devices" which is $299 and a QC 20 version for "Android, Windows, and Blackberry", which is $249.99. People commented under the reviews for the Android, Windows, and Blackberry version that it has full functionality with the Galaxy Note. if this is true, what is the difference and what would be the reason to pay the extra $50?

          By Jason October 8, 2015.

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          • Best 
            Answer

            The QC20 version for "Samsung Galaxy Devices" is the series II version of our noise cancelling in-ear headphones whereas the QC 20 version for "Android, Windows, and Blackberry" would be the series I of this model. This would go some way to explaining the difference in price as one product is the "previous" version of the headphones. Another significant difference between the series I and series II headphones is the addition of an inline mic and remote in the latest version allowing the user to control various functions of compatible Samsung Galaxy devices. The previous version has an answer/end button and mic only. With regards to the reported incidents of some handsets having full functionality with the older version, we simply could not guarantee this level of functionality with all Android, Windows and Blackberry handsets due to the difference between different models. However it is possible that some of the functionality of the inline mic and remote would work on a handset that is not officially supported. We hope this helps - Bose Support.

            By Bose support October 9, 2015.

            • Bose Representative
        • Question
          How many charges/recharges?   (2 Answers)

          I noticed one reviewer indicates that the headphones are only guaranteed to recharge 500 times. Is that accurate? What happens after 500 charges?

          By readycat October 12, 2015.

          Answers
          • Best 
            Answer

            Hi Readycat. That is a great question. The QuietComfort 20i battery is rated at 500 charge cycles at 80% capacity and will last for many years. Over time, the amount of charge the battery can provide will go down. One charge cycle is equal to every 100% of the battery power being used. Whether you run it from 100% to 0% and then charge it, or let it run from 100% to 50% twice charging it in between, that is still only one charge cycle. What that means is that after 500 full charge cycles, the battery will still be operating, but may only have the ability to provide 80% of what it did originally. We hope that helps!

            By Bose support October 12, 2015.

            • Bose Representative
        • Question
          Can these be worn with motorcycle helmet?   (11 Answers)

          I was wondering/hoping that these can be worn while wearing a motorcycle helmet. I have varying degrees of "success" wearing in-the-ear style headphones (earphones?), including the non-noise-cancelling version of Bose earbud headphones. I like the idea of noise cancelling feature as that may help with reducing overall noise while riding motorcycle. Thanks.

          By Anonymous August 7, 2013.

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            Answer

            Many states have local laws regarding the appropriate usage of a headset while driving. Generally, most headsets can be used while driving so long as the device only occupies one of the driver’s ears. We’d strongly encourage you to research these laws prior to using our QC20i headphones while operating any motor vehicle. We hope this helps. Thanks!

            By Bose support August 12, 2013.

            • Bose Representative
        • Question
          Does best buy carry bose rechargable batteries?   (11 Answers)

          By Anonymous August 4, 2013.

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          • Best 
            Answer

            The QC20i headphones do not feature a user replaceable battery. Service for these headphones would be handled by Bose directly. Thanks!

            By Bose support August 5, 2013.

            • Bose Representative
        • Question
          do these come recharged?   (11 Answers)

          By Anonymous October 13, 2013.

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          • Best 
            Answer

            Hi, thank you for your question. The QuietComfort 20i Acoustic Noise Cancelling Headphones are partially charged out of the box. Please allow up to 2 hours of charging time before first use. Thanks!

            By Bose support October 14, 2013.

            • Bose Representative
        • Question
          do these have a pause/play and sound control on the headphone?   (11 Answers)

          By Anonymous February 13, 2015.

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          • Best 
            Answer

            The control unit has pause button and noise cancellation on/off, but no volume control...

            By OURG April 19, 2015.

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