Questions & Answers

1-10 of 151 Questions
  • Question
    If the lithium battery dies on you while you are at the Airport, is the battery quickly replaceable? Can you quickly swap out a spare battery when you need one in a hurry?   (10 Answers)

    By Anonymous June 7, 2016.

    Answers
    • Best 
      Answer

      Battery is not replaceable, but you can still use these with a wired connection even if its dead, you just wont have the noise cancelling. 15 minutes of charging however gets you roughly 2 hours of use!

      By Austin June 10, 2016.

    • Question
      Is there a delay in listening when listening to tv?   (10 Answers)

      By Paula June 6, 2016.

      Answers
      • Best 
        Answer

        We don't recommend using this speaker connected wirelessly to a tv. There can be a delay between the audio and video which is very distracting. However, it does have a 3.5mm jack for a wired connection.

        By Bose support July 8, 2016.

        • Bose Representative
    • Question
      How is the sound leakage on these headphones? I'm considering buying but I hate when other people can hear them even when volume isn't high   (10 Answers)

      By Anonymous July 12, 2016.

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      • Best 
        Answer

        With over ear headphones you are always going to experience some leakage that's just a downside of the type. So for example in ear headphones have almost no leakage while most on ear and over year will almost always have some especially the louder you play your music. Because the headphones are so amazing at noise cancellation you really don't need to play your music over 50% to hear very clearly. And I would say others wouldn't be able hear your music unless unless you listen around 70-80% volume.

        By Jared July 13, 2016.

      • Question
        Is this comfortable to use while running?   (10 Answers)

        By Vivek June 8, 2016.

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          Answer

          These are comfortable to wear for long periods of time but I wouldn't wear them while exercising. They are not rated to be sweat, weather, and/or moisture resistant and I hate wearing on-ear and over-the-ear headphones (like these) while exercising as my ears get sweaty and hot. Your best option for Bluetooth exercising headphones are the new Bose SoundSport wireless earbuds. They are moisture resistant, lightweight, wireless, and won't cause your ears to get too hot.

          By Pablo June 9, 2016.

        • Question
          Can someone describe the amount of bass these produce? I an not an audiophile but I do like good quality sound with a slightly higher than average amount of bass. I have felt that previous qc headphone have been flat, how do these compare? Thanks.   (11 Answers)

          By axdawg June 21, 2016.

          Answers
          • Best 
            Answer

            So many different answers... It goes to show you that audio quality really is in the ear of the beholder. Personally, I found that these produced adequate bass but it was never overwhelming and they never really "thumped." These definitely aren't headphones for "bass-heads." The QC35's don't produce a flat sound, like the sound that audiophiles/audiophools over want. The bass is boosted as are the highs (producing a commercial v-shaped sound signature) but the bass isn't as pronounced like it is with the Beats Studio Wireless or even the V-Moda Crossfade Wireless headphones (the later being the most bass-heavy). If you didn't like the QC25's, you aren't going to like these. Both had "slightly higher than average" bass output though. It sounds like you want something with even more thump. You aren't really going to find a proper pair of wireless headphones, that have good noise cancellation, and produce large amounts of bass. Yeah, the Beats Studio Wireless headphones technically have noise cancellation but it sucks and might as well not be there. You might want to check out the V-Moda Crossfade Wireless headphones though. They have very pronounced, yet clear bass. I think that they sound better than any wireless headphone currently on the market (even better than the Sennheiser Momentum 2.0 headphones) due to their bass levels. They also have pronounced mids and highs along with a really wide sound stage. But they don't have noise cancellation. You also need to buy the XL earpads ($20) for them as the included earpads are too shallow and become uncomfortable after a short time of listening (less than an hour).

            By ThisIsNot June 23, 2016.

          • Question
            Can you listen and charge the headphones at the same time?   (10 Answers)

            By tomcomwinter June 7, 2016.

            Answers
            • Best 
              Answer

              Yes you can

              By Brobdingnagian June 8, 2016.

            • Question
              Can you pair with two devices at the same time? i.e. phone and ipad   (11 Answers)

              By jklivin June 6, 2016.

              Answers
              • Best 
                Answer

                You can concurrently have two devices connected to these headphones at the same time, but only one device can be playing audio to the headphones.

                By BravoMan June 6, 2016.

              • Question
                The QC 35 is Bluetooth. I assume they cannot be used on an airplane that requires a cable to plug into their entertainment system? Sorry for the dumb question.   (10 Answers)

                By Anonymous July 2, 2016.

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                  Answer

                  Never a dumb question when considering spending $350. You will connect with the included 2.5 to 3.5 cord and the included plug adapter.

                  By Captain119 July 9, 2016.

                • Question
                  Can the noise canceling feature be turned off/on?   (10 Answers)

                  By Elle February 8, 2017.

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                    Answer

                    Noise cancellation cannot be turned off while using in wireless mode.

                    By LIndaBB February 17, 2017.

                    • Verified Purchaser
                    • My Best Buy® Elite Member
                • Question
                  Can you use these headphones if you rest them over the back of your head, (on your neck)? I don't really like wearing them on my head, but I don't like the in the ear headphones.   (5 Answers)

                  By Nancy November 5, 2016.

                  Answers
                  • Best 
                    Answer

                    Yes you could but the shape of the cups are not ideal for that so noise cancellation doesn't work

                    By Webharv November 16, 2016.

                    • Verified Purchaser
                    • My Best Buy® Member

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