Questions & Answers

1-10 of 37 Questions
  • Question
    I just bought this headphone yesterday & found a problematic issue, if I'm on the phone and put my phone in my back pocket I get very weird cracklings sound and static. When I take the phone out of my pocket than it works perfect not sure why?   (5 Answers)

    By Sonny June 12, 2017.

    Answers
    • Best 
      Answer

      Try shutting the earbuds off. Make sure you delete them from you Bluetooth device list on your phone. Plug the headphones into the charging wire. Make sure that the headphones are actively charging for at lease five seconds. Unplug the headphones from the charging wire. Wait at least one minute before powering on the headphones. (This should reset the earbuds). Next pair the headphones to your phone again. Hopefully this will help.

      By CElliott July 14, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Are these headphones compatible with Windows as well as Android and IOS?   (10 Answers)

    By Lindy January 17, 2017.

    Closed to new Answers

    Answers
    • Best 
      Answer

      These headphones are compatible with any Bluetooth-capable smartphone.

      By Bose support January 18, 2017.

      • Bose Representative
  • Question
    Where is the mic located on this unit? Does the location of the mic hinder the ability for others hearing you speak while using it during phone conversations?   (5 Answers)

    By getrobt December 16, 2016.

    Answers
    • Best 
      Answer

      It's my understanding that there are actually two microphones on these; one inside the unit and one outside, to work together to block outside noise. I believe at least one, if not both, of the microphones are in the right side of the neckband. Wherever they are, I can tell you they work very well. When I take a phone call on mine, no one has been able to tell I'm using headphones.

      By skhsk6 December 30, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Can you use them in the car with only one earpiece in? I am looking for a wireless option for my iphone 7 to replace both my Bose 20's and my bluetooth I use while driving for work.   (10 Answers)

    By seadoo1976 December 6, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      Yes you can

      By Broy1962 December 10, 2016.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Does anyone else have an issue with these just turning off when not used for a while.. I mean they are no longer on when a phone call comes in and that does me no good. Just wondering if maybe they are not working right... doesnt canx plane noise   (5 Answers)

    By xxena67 January 26, 2017.

    Answers
    • Best 
      Answer

      there is a setting within the app to keep it on all the time.

      By tss1 February 3, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    Do they vibrate when you receive a phone call?   (5 Answers)

    By Josh October 18, 2016.

    Answers
    • Best 
      Answer

      While the headset would not vibrate, it will provide an incoming, two note ringtone if a specific ringtone is not sent from the connected device over Bluetooth followed by a voice prompt of the caller ID (if enabled in the headset).

      By Bose support October 18, 2016.

      • Bose Representative
  • Question
    Do these ear buds comfortably fit while wearing a full face motorcycle or snowmobile helmet ?   (5 Answers)

    By Pete January 14, 2017.

    Answers
    • Best 
      Answer

      They might - depending on your helmet. I would really suggest getting a Bluetooth intercom (like SENA) for your helmet. Those are great.

      By SudsySoper January 30, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    When walking outside and having a conversation can people hear you well or does it sound like your cutting out? What is the quality of the mic?   (10 Answers)

    By Shnex November 20, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      You need to stay within approximately 33 feet to your cell phone and if you are not carrying your cell phone some objects can interfere with the reception. Callers have said that the sound quality was great. I've had no problems with reception around our home however if you are traveling you'll find going through an underpass can intermittently cause a signal loss but will recover in a split second, this is the same effect you'll find when using your phone connected to your vehicle.

      By djr55 December 5, 2016.

    • Question
      Do the audio controls, such as skip track, back, pause, ect. work on Android phones, or just Apple? I have the QC20 and they only work on the Apple.   (10 Answers)

      By CADman October 27, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Yes they work with andriod. I use them with a Samsung s5.

        By chep December 2, 2016.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Can you pair 2 phones to this unit?   (10 Answers)

      By getrobt October 19, 2016.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Yes, You can store up to eight paired mobile devices in the headphone pairing list and your headphones can be actively connected to two mobile devices at a time. Note: You can only play audio from one mobile device at a time. Switching between two connected mobile devices 1. Pause audio on your first mobile device. 2. Play audio on your second mobile device.

        By Noble1914 November 18, 2016.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member

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