Hello there. Thank you for reaching out. We are sorry to hear about the volume trouble you are having with the AE2w headphones and would definitely like to help. You should be getting plenty of great sound with rich, deep bass and clear highs. If the volume is turned up on both the headset and the smartphone, there may be something else going on and we would definitely like to help. Please call us at 800-380-4831. We are here to help Monday through Friday 9am to 9pm and Saturday 9am to 7pm EST.