Questions & Answers

1-10 of 32 Questions
  • Question
    Can this model print in black even if one color cartridge is low or empty, and print in color when black cartridge is low or empty? (I had a Canon PIXMA which allowed black printing when color cartridges were low and vice versa.)   (1 Answer)

    By cyberdot March 2, 2017.

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      Answer

      Yes, it can print in black when the color is out.

      By CommunityAnswer March 2, 2017.

    • Question
      The specs say it is 16 inches in height and 13 in width. It looks wider and shorter or am I missing something?   (3 Answers)

      By BBShopper September 5, 2016.

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        Answer

        Yes, the dimensions of the printer are 13.4 D x 16.5 W x 6.8 inches H.

        By CommunityAnswer September 5, 2016.

      • Question
        Can compatible ink cartridges be used on this printer instead of the Brothers ink cartridges in order to save a few dollars? thank you   (1 Answer)

        By NanaJ14 May 6, 2017.

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          Answer

          i would not. Use the super long life, it's a steak

          By axelspapa May 21, 2017.

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      • Question
        Read all info re Brother printers J 885DW AND J 985DW. Please in simple terms tell me the main differences between the two? ( I think one difference is INKvestment (?) relating to the 985 model , but I am not even sure what that means.). SENIOR- THANX!   (3 Answers)

        By Nana1948 May 6, 2017.

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          previous answer seems to be incorrect - no extra ink cartridges what's in box? J 985DW BROTHERS PRINTER Consumables Included1 x cartridge ( black ) 1 x cartridge ( cyan ) 1 x cartridge ( magenta ) 1 x cartridge ( yellow )

          By Senior74 May 26, 2017.

        • Question
          does this printer have an option to print in black/white even if the subject matter you print is in color?   (3 Answers)

          By Anonymous December 26, 2016.

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            Answer

            Yes you can change in your printer options to print in grayscale.

            By BeverlyDataGeek January 18, 2017.

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        • Question
          Are the 4 ink cartridges included in the box starter cartridges or full cartridges, standard or XL? Description implies higher cost of J985 over J885 model is due to inclusion of full cartridges in J985 package.   (1 Answer)

          By cyberdot April 5, 2017.

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          • Best 
            Answer

            Yes it does come complete with four cartridges. My understanding is they are XXL cartridges but come with a little less ink then the refills that you purchase. It also appears that the J 885 is not labeled as an "inkvestment" printer. The investment printers, (j985 series ) have much larger ink capacity for about the same price as the j885 cartridges. Hope this helps.

            By DennisM April 15, 2017.

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        • Question
          Does it scan? I want to be able to use ADF to scan documents that are 2 - 10 pages. I do not want to scan one page at a time. Thanks   (5 Answers)

          By MannyG December 22, 2016.

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          • Best 
            Answer

            The printer will scan documents. It has a top loader where you place your scan documents face down and press the scan button on the digital display on the front of the printer. It will scan as many documents as you want at one time.

            By VicP March 11, 2017.

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        • Question
          I read a review that states it only prints 4x6 photos. Can't you print larger sizes but just not utilize the 4x6 feeder?   (1 Answer)

          By JCS33 March 24, 2017.

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            Answer

            Yes, you can print using any size photo paper that the printer accepts. That includes up to legal size. Great printer, by the way!

            By Fuzzytrout April 7, 2017.

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        • Question
          Can you control the resolution on the scanner?   (1 Answer)

          By Jack March 8, 2017.

          Answers
          • Best 
            Answer

            The resolution can be controlled.

            By CommunityAnswer March 8, 2017.

          • Question
            does this printer only have a disc install? I am using a Microsoft Surface Pro and it does not have a cd disc drive. Can I install the printer software/drivers without using the install disc? Maybe by download or it will automatically recognize?   (3 Answers)

            By WW February 1, 2017.

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            • Best 
              Answer

              Yes you can install the software by means other than the disc. Actually the disc just connects you to the brother website to download the appropriate firmware and drivers. So I am sure that you can go directly to the brother website and download manually.

              By DennisM April 15, 2017.

              • Verified Purchaser
              • My Best Buy® Elite Member

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