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  • Question
    I bought this pc and arrived just now. As im inspecting inside of it, seems like the GRAPHICS CARD fan doesnt spin. I tried everything to check whether a cable is not connected or something is blocking the fan but no. I might return it if not solved.   (2 Answers)

    By Niq May 4, 2017.

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    • Best 
      Answer

      We're sorry to hear there is some confusion. Generally these video cards have a feature in which the fans on the GPU stay off until the card reaches a certain temperature. to be sure the fans properly work please attempt to run a game and confirm the fans begin to move. Running a game should push the GPU to work harder thus causing it to increase in temperature. If you happen to see no movement please give our support agents a call at your earliest convenience; we'd like to help anyway we can. Tech support: (888)937-5582 - Cyber_Tech2

      By CyberPowerPC Brand Expert May 5, 2017.

      • Brand Representative
  • Question
    What is the model of the motherboard that comes in this PC?   (2 Answers)

    By DH May 3, 2017.

    Answers
    • Best 
      Answer

      Asus Prime B350M-A

      By Gamer82 May 7, 2017.

    • Question
      Hello I purchased this computer. But the fans are super loud any way I can make them more quiet? Please let me know asap. Thank you!   (4 Answers)

      By Sonny June 16, 2017.

      Answers
      • Best 
        Answer

        Hey Sonny! I've had this PC for about 2 weeks now and that was the first thing I noticed when it powered up. I actually contacted customer support about it and found out a somewhat sad truth. The way this PC is built is the result of the noise. The fan thats so loud is a case fan. It is a 3 pin connected directly to the power supply, meaning it runs full speed always. Now if it was a 4 pin you could hook it to the motherboard, and then control the speed through the BIOS and things like that. Basically you can maybe buy a fan controller, or buy a new 4 pin fan, and connect it to the motherboard. Hope this helped!

        By Steve June 19, 2017.

      • Question
        Is it VR ready   (3 Answers)

        By cyberpowerpc May 14, 2017.

        Answers
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          Answer

          I was told that yes, it is VR ready.

          By Link May 14, 2017.

        • Question
          I understand that the GPU that comes with this computer is an AMD Radeon RX 580. However, is it a 2gb, 4gb, or 8gb? Also, who is the GPU manufacturer? Gigabyte, MSI, XFX, ASUS, etc?   (3 Answers)

          By Cloudrein June 9, 2017.

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            The 580 is a MSI armour OC 4gb version not the 8gb standard

            By Vince June 9, 2017.

          • Question
            I know this does not come with an CD/DVD drive, but can one be installed? The case does not look like it opens up from the front.   (2 Answers)

            By microsteve May 8, 2017.

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            • Best 
              Answer

              Unfortunately an internal optical drive can not be installed in to this case. The case does not support one. You are able to use an external optical drive as many of them simply connect to the computers USB ports. If you have any further questions or concerns please do not hesitate to get in touch with our support agents; we're always happy to help. Tech support: (888)937-5582 - Cyber_Tech2

              By CyberTech2 May 9, 2017.

            • Question
              Does this come with the stock Wraith Spire CPU cooler that normally comes with the Ryzen 5 1400 CPU? If not, what CPU cooler does it come with? Thank you!   (2 Answers)

              By SLAP June 8, 2017.

              Answers
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                Answer

                No it doesn't! I was a little disappointed by this. It just comes with a cheap tiny heatsink and fan. No brand name on it.

                By Probie08 June 10, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              What processor is in this pc? And when will shipping be available?   (2 Answers)

              By RYAN April 26, 2017.

              Answers
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                Answer

                Processor is the Ryzen 5 1400. Shipping options seem to be available now also.

                By VangTfz April 30, 2017.

                • Verified Purchaser
                • My Best Buy® Elite Plus Member
            • Question
              How do you change the led colors   (3 Answers)

              By Carter May 29, 2017.

              Answers
              • Best 
                Answer

                There is a button located on the top on the underside of the ☼ symbol which is located to the left of the reset button. Please contact our technical support department if you need additional assistance at 1.888.937.5582 Monday through Friday from 7am to 7pm PST.

                By CyberPowerPC Brand Expert May 30, 2017.

                • Brand Representative
            • Question
              How good can this computer run ark survival evolved at medium setting?   (2 Answers)

              By David July 30, 2017.

              Answers
              • Best 
                Answer

                With having this pc it does a great job running any game plus it can multitask and do school work and even yet you can add on the pc itself. Have anymore questions Feel free to ack me!

                By Tylerthomas July 30, 2017.

                • Verified Purchaser
                • My Best Buy® Member

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