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20 Questions & 58 Answers
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  • Question
    Is this the only configuration (16/256) offered at BB?   (2 Answers)

    By Anonymous January 4, 2017.

    Answers
    • Best 
      Answer

      So far, yes. I doubt that they will get anymore configurations, but then again, it literally was released yesterday. BestBuy often doesn't get every configuration available and they sometimes even sign with the manufacturer to have a configuration of the laptop that is only available through BestBuy, hence the "Only @ BestBuy" label you can find on some laptops.

      By me1tooplease January 4, 2017.

    • Question
      Hi. I just bought this and the screen continually adjusts the brightness/contrast automatically. I've searched everywhere and did the fixes stated online but with no improvement. Has anyone else had this issue? Thanks!   (5 Answers)

      By Beatriz January 17, 2017.

      Answers
      • Best 
        Answer

        Dell has issued a firmware update that will allow you to disable the Dynamic Brightness Control. You can find the firmware update at the following URL: http://www.dell.com/support/home/en/us/cnbsdt1/Drivers/DriversDetails?driverId=8GDDH&fileId=3598929443&osCode=WT64A&productCode=xps-13-9365-2-in-1-laptop&languageCode=en&categoryId=AP

        By JamieG February 13, 2017.

      • Question
        does this come with a stylus pen?   (5 Answers)

        By Paul January 18, 2017.

        Answers
        • Best 
          Answer

          No, this device does not include a stylus pen. The device has an active digitizer that is compatible with Wacom AES pens, so when looking for a stylus for this device make sure that the pen uses wacom AES technology. I used the Lenovo Active Pen (GX80K32882) and it worked on this device instantly without having to install any drivers. The Dell Active Pen will work as well.

          By Alvin January 28, 2017.

        • Question
          Hello. Is this model xps 13? Do you have student discount for open box? Thank you!!   (2 Answers)

          By Aryane June 28, 2017.

          Answers
          • Best 
            Answer

            I am not able to tell you about the student discounts for open box, but this listing is for Dell XPS 13 model.

            By CommunityAnswer June 28, 2017.

          • Question
            What Windows 10 edition it comes with? Home or Professional edition?   (5 Answers)

            By Angel February 10, 2017.

            Answers
            • Best 
              Answer

              Home edition

              By jsnkc28 April 6, 2017.

            • Question
              DOES THIS MODEL HAVE A DVD PORT AND HOW MUCH DOES IT WEIGH?   (1 Answer)

              By KATHY August 20, 2017.

              Answers
              • Answer

                No, the laptop does not have a CD/DVD drive and it weighs 2.7 pounds.

                By CommunityAnswer August 20, 2017.

              • Question
                I am seeing a student discount banner for $100 dollar above this item, yet none of the coupon codes provided by the student discount email are eligible. I was wondering if this is a mistake or where I should go to get the correct codes.   (0 Answers)

                By StudentBuyer August 18, 2017.

              • Question
                Does this have usb c thunderbolt? Can I connect a external gpu to it using that thunderbolt connection?   (2 Answers)

                By Tom August 16, 2017.

                Answers
                • Answer

                  Yes, one of the USB-C ports is thunderbolt. If you have an external GPU casing that supports thunderbolt it should work. However, note that if you're going to use it for gaming this processor is not meant for gaming and will throttle due to it having no fan and being lower watt than a real i7 (this is technically a core m7).

                  By Andrew August 17, 2017.

                • Question
                  Is this eligible for student discount ?   (2 Answers)

                  By Rahul July 26, 2017.

                  Answers
                  • Answer

                    I do not think so. It should have a small blue banner that says "Students save X dollars" at top of the product page.

                    By Andrew August 17, 2017.

                  • Question
                    The only difference I see between Dell XPS and Dell Inspiron is XPS has 16GB of RAM and Inspiron has 12GB of RAM, so why is XPS so much more money? What am I missing?   (2 Answers)

                    By Henry June 25, 2017.

                    Answers
                    • Answer

                      Because it is extremely thin and light compared to an Inspiron. Cramming high performance hardware into a tiny shell takes a lot of engineering and high quality materials. Note that the bezels on this laptop are barely noticeable, while the screen bezels on Inspirons are quite large. This is meant for power users, while Inspiron is meant more for home users.

                      By Andrew August 17, 2017.

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