Questions & Answers

1-10 of 12 Questions
  • Question
    Ok, I'm a little confused right now. Is this still a 2-in-1 laptop? I've been looking around for this laptop on the other sites but i'm not seeing it anywhere. Now this one says coming soon for $1799 but what makes this one different from the current?   (3 Answers)

    By Ross January 8, 2017.

    Answers
    • Best 
      Answer

      This is the newest Kaby Lake processor i7 with 7Y75 processor that is around 1.3ghz overclocked to like 3.2ghz(about) and has dual core 4 threading processor. Because it is only 1.3ghz, it does not use the cooling fan which helps the battery life to go beyond the heavy duty ones like i7-7500. Look at the hinge, it folds back, and its touch screen. This is the same new XPS 13" (16GB/256GB SSD) except 512GB SSD for extra $400. This has a pcle SSD which is super fast compare to the regular SSD'S. hope it helps..

      By sunshine January 16, 2017.

    • Question
      what is the battery life on this 2 in 1 with 4k during a normal day of use?   (1 Answer)

      By questionguy September 19, 2017.

      Answers
    • Question
      Has anyone experienced heat issues? I just got the new laptop and when it is being set up - there is a windows 10 update going on. It is emitting heat. Is it ok for a new laptop to emit so much heat or should I return it?   (1 Answer)

      By Pranky September 5, 2017.

      Answers
      • Answer

        I had the Dell XPS and it too emitted a LOT of heat. There wasn't a fan grid on mine. I don't know if you have one on yours. I also had to return TWO of them because there was no audio installed. MAKE SURE if you are going to return it you do it before 14 days. I was there on the 15th days and they hassled me about returning it even though it was defective. The Geek Squad had to get involved and said "Yes, let her return it, because it's defective."

        By LULU12 September 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      How much ROM?   (0 Answers)

      By CARL September 2, 2017.

    • Question
      the only differnce between this one and the one that costs 1399$ is the QHD screen? http://www.bestbuy.com/site/dell-xps-2-in-1-13-3-touch-screen-laptop-intel-core-i7-16gb-memory-512gb-solid-state-drive-black/5901846.p?skuId=5901846   (0 Answers)

      By sagy August 7, 2017.

    • Question
      Hi, i would like ask you about "open box" version, is there any warranty like for brand new one? if I will take one "open box certificated" it has warranty? And its international or just local? It's perfect laptop for traveling so I will be out of USA.   (0 Answers)

      By George July 16, 2017.

    • Question
      Just brought this laptop; it doesn't have a standard usb connection, to connect my phone, or wireless mouse receiver or anything that uses the standard usb connection? How do others work around that??   (3 Answers)

      By ADimond June 7, 2017.

      Answers
      • Answer

        Included in the box is an adapter with one USB on one end and a USB-C on the other end. Hope this helps.

        By LULU12 September 6, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Plus Member
    • Question
      This same configuration is available at Dell with Windoes 10 Pro is $1499.99, does Best Buy match this price.   (0 Answers)

      By PriceMatchDell April 6, 2017.

    • Question
      Is this laptop 3.6 ghz?   (2 Answers)

      By 88888888 March 19, 2017.

      Answers
      • Answer

        No, though it is only rated at 1.3GHz it is supposed to be able to overclock to around 3GHz. The main thing that sets this one apart however is no fans for the cpu, which I am pretty excited about. Do not like cpu fans and would think this may last longer without, using only passive cooling methods. Though it is officially only 1.3 GHz it is actually better than that, however it is hard to rate, using a low power processor and overclocking it regularly, also while using passive cooling methods. A better thing to do would be to check benchmarks. Dell would have more to say on this.

        By anonymous August 20, 2017.

      • Question
        Does this 2 in 1 has a camera?   (2 Answers)

        By Anna February 4, 2017.

        Answers
        • Answer

          Yes it has 2. But the placement is a bit awkward. They're located at the bottom of the monitor. I guess it's fine if you flip over the touchscreen.

          By Green June 11, 2017.

          • Verified Purchaser
          • My Best Buy® Elite Member

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