Questions & Answers

1-10 of 26 Questions
  • Question
    This vacuum is good for dogs hair?   (10 Answers)

    By Luis April 3, 2016.

    Closed to new Answers

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    • Best 
      Answer

      We have 4 Siberian huskies and 2 cats - constant shedding. Hair is a daily battle. This vacuum keeps up even better than the Dyson ball we've used for 8 years prior. We broke 3 other big brand vacuums in short order due to the amount of hair and use. The older Dyson kept up like no other (and still works, we just wanted to upgrade) - and this new Cinetic vacuum works even better!

      By Donovan June 13, 2016.

    • Question
      Can we use this on laminate floors?   (10 Answers)

      We need a vacuum that won't harm our Pergo laminate flooring. Is this Dyson safe for laminate flooring?

      By Jan September 23, 2015.

      Closed to new Answers

      Answers
      • Best 
        Answer

        Yes I use it all the time

        By Shopdog October 21, 2015.

      • Question
        Upright vacuum stability, when using accessories   (10 Answers)

        I'm currently debating in purchasing this Dyson - Cinetic Big Ball Animal + Allergy Bagless Upright Vacuum. Is there a deficiency in the vacuum stability, when having unit in upright position, then while using the extension hosing, the vacuum falling over?

        By Elmer October 11, 2015.

        Closed to new Answers

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        • Best 
          Answer

          No deficiency, just pay attention that you have it LOCKED in the upright position. I have had no issues with mine. It's well worth the money.

          By Hillbilly4 November 30, 2015.

        • Question
          Air Flow Rate   (4 Answers)

          Why does the Dyson - Cinetic Big Ball have a much lower Air Flow Rate than lower priced Dyson uprights?

          By Bob March 1, 2015.

          Answers
          • Best 
            Answer

            No filters for those new big balls with the Cinetic technology, filters obstruct the flow so without them you'd need less to get the same effect. Advantage of no filter is you don't have to clean it and it can't get clogged like a conventional vacuum.

            By Julian March 6, 2015.

          • Question
            I have very dense thick carpet and my current vacuum I can't use because I can't push it. I know this has adjustable height but will it still be hard   (5 Answers)

            By Debbie April 18, 2016.

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            • Best 
              Answer

              This model is heavier than the older models. My small wife had issues pushing the older model around, and it would hurt her wrists and back. This one seems to pull itself along, and she can vacuum multiple rooms without taking a break - so don't let the extra weight fool you... it's easier to use despite the extra weight.

              By Donovan June 13, 2016.

            • Question
              What is the noise level (db) on this vacuum?   (5 Answers)

              By Ted August 4, 2016.

              Answers
              • Best 
                Answer

                Hello there, This is Dan with Dyson. The Dyson Cinetic Big Ball has a noise level of 84 dBa. Best wishes, Dan

                By DysonProductExpert August 15, 2016.

                • Brand Representative
            • Question
              Can I vacuum my matress and can I wash its filters   (10 Answers)

              By Kiki April 14, 2016.

              Closed to new Answers

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              • Best 
                Answer

                It can clean anything in your home. Comes with a mattress cleaning tool amongst other tools and there is no filter to clean like the lower end Dysons. Worth it's weight in gold!

                By Popof3Boys September 7, 2016.

              • Question
                Does this vacuum have a filter inside the wheel because I heard it does.   (5 Answers)

                By john October 11, 2016.

                Answers
                • Best 
                  Answer

                  It does, but it is for the life of the vacuum, doesn't require cleaning.

                  By yourownhero October 30, 2016.

                  • Verified Purchaser
                  • My Best Buy® Elite Member
              • Question
                Hi! How much does this vacuum weigh? I will have to carry it up and down the steps, so I don't want anything too heavy. Thank You   (5 Answers)

                By Weight May 19, 2016.

                Answers
                • Best 
                  Answer

                  The vacuum weighs 19.2 lbs.

                  By CommunityAnswer May 19, 2016.

                • Question
                  What is the difference between the Cinetic Big Ball Animal + Allergy Bagless Upright Vacuum and the Cinetic Big Ball Animal Bagless Upright Vacuum?   (3 Answers)

                  By greenjob November 25, 2016.

                  Answers
                  • Best 
                    Answer

                    The big difference between the two is that the allergy one comes with a million different tools and attachments for cleaning vents, fans, furniture, under furniture, blinds, you name it. The regular animal comes with only 3 attachments. And i believe the filter on the allergy one is different but im not 100% sure on that. I opted for the allergy one for all of the extra tools.

                    By kashdenero May 13, 2017.

                    • Verified Purchaser
                    • My Best Buy® Member

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