Questions & Answers

1-10 of 27 Questions
  • Question
    Where do you get the replacement filters and how much are they? Dyson says they need to be replaced every 6-12 months, but I can't seem to find anywhere that sells them.   (4 Answers)

    By MIssys25 May 10, 2016.

    Answers
    • Best 
      Answer

      Hi MIssys25. It's Vince with Dyson. The replacement filters for the Pure Cool can be purchased directly from Dyson for $69.99. We will be happy to answer any additional product questions via email at askdysonus@dyson.com. Best wishes, Vince P.

      By DysonProductExpert May 18, 2016.

      • Brand Representative
  • Question
    The cool air that it creates, is that significant? Most cooling units need an exhaust to go out the window. I don't have an ac unit in my apartment and it reaches 100 F here, would this suffice?   (5 Answers)

    By Alissa April 8, 2017.

    Answers
    • Best 
      Answer

      This is not an air conditioner. The is purely an air filter. Will not cool the air more than a fan.

      By Topherkey April 8, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    How many Square ft. Does the unit cover for maximum results?   (2 Answers)

    By Stuffy April 23, 2016.

    Answers
    • Best 
      Answer

      I had it in a open floor plan, 250 SQ foot living room and it seemed to noticed when someone would vape within a few seconds.

      By Nightrush April 30, 2016.

    • Question
      Is this auto-volt? I am from the Phils. Thanks   (3 Answers)

      By Rose September 25, 2017.

      Answers
      • Best 
        Answer

        Hi Rose. This is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool Link Air Purifier. The Dyson Purifier uses voltage of 110-120v. It is not dual voltage. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert September 25, 2017.

        • Brand Representative
    • Question
      how many modes? Like can I use just the purifier mode? Or does it need to be cool and air purifier at the same time?   (4 Answers)

      By kbiscuitt March 16, 2017.

      Answers
      • Best 
        Answer

        There is no purifier mode but if you put the fan to the lowest level then it should work without the fan turning on

        By Kacy July 8, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      Where is the Dyson - Pure Cool Link Tower Air Purifier made?   (1 Answer)

      By vc November 28, 2016.

      Answers
      • Best 
        Answer

        Hi Vc, This is Carissa with Dyson. Today, manufacturing facilities are located in Malaysia and Singapore. But our Research and Development facilities remain in Malmesbury in the UK where we now employ more people than ever before. There are 4,200 people employed in Malmesbury.

        By DysonProductExpert December 5, 2016.

        • Brand Representative
    • Question
      how tall is the unit   (5 Answers)

      By james October 20, 2016.

      Answers
      • Best 
        Answer

        About 3.5 ft. We have on a stool at the foot of our bed.

        By Vicki June 2, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      How will I know when to change the filter ?   (2 Answers)

      By Sagar November 2, 2017.

      Answers
      • Answer

        Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Cool Link Air Purifier. The purifier will alert you on the display when the filter needs to be changed. You can also track the filter life through the Dyson link app. Best Wishes, Krystal Dyson Customer Service

        By BrandAnswers November 3, 2017.

        • Brand Representative
    • Question
      Is it quiet?   (2 Answers)

      By Jan October 28, 2017.

      Answers
      • Answer

        It depends on what level you have it at. The levels are 1 to 10. It's really quiet when it's at level 1 and as you turn it up, it gets louder but nothing too crazy.

        By Orlando November 7, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member
    • Question
      Does this support 5gz wifi?   (3 Answers)

      By FW October 12, 2017.

      Answers
      • Answer

        Yes

        By BEnice November 12, 2017.

        • Verified Purchaser
        • My Best Buy® Member

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