Questions & Answers

32 Questions & 51 Answers
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  • Question
    What square footage cover this fan?   (2 Answers)

    By dgdg83 February 7, 2017.

    Answers
    • Best 
      Answer

      HI there! Thank you for your interest in the Pure Hot + Cool Link. The purifier fan will clean the air in any size room. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. Best Wishes, Krystal Dyson Customer Service

      By DysonProductExpert February 7, 2017.

      • Brand Representative
  • Question
    Is this unit loud?   (5 Answers)

    By MP October 26, 2016.

    Answers
    • Best 
      Answer

      It's a fan. So you will hear blowing air. But it's not overbearing like some fans.

      By Matthew November 18, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    Is this the same unit as offered by Costco?   (1 Answer)

    By Anonymous October 17, 2016.

    Answers
    • Best 
      Answer

      It is not. This model is a Best Buy exclusive. It is slightly larger than the model that is sold at Costco.

      By p October 21, 2016.

    • Question
      Hi. Which one is better. Tall one or small one? I have family member who has Astma and allergy.   (2 Answers)

      By Loli April 16, 2017.

      Answers
      • Best 
        Answer

        Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link purifiers. Both models are designed to clean the same size area. The bigger the room, the longer the machine will take to purify it as there is more air in the room. In a room of 139ft², the purifier fan will purify the room in 27 minutes. In a smaller room, it will take less time to purify the air; in a bigger room, it will take longer to purify the air. The Hot + Cool does have the added feature of being able to use it as a heater as well as a fan for cool air, providing you with year-round use. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert April 17, 2017.

        • Brand Representative
    • Question
      I read on the user manual that it takes 6 days to calibrate this Dyson. If I used it only 1 day and then I turned it off for 2 weeks (I went on holidays), is this a problem? Will the calibration restart or simply go on from where it was stopped?   (1 Answer)

      By Rosanna August 11, 2017.

      Answers
      • Answer

        Hello! This is Miella from Dyson. If you happened to use the machine for 1 day and turned it off, calibration would restart. It is no problem to use the machine for one day and discontinue use for 2 weeks. Hope this helps! Miella Dyson Customer Service

        By DysonProductExpert August 12, 2017.

        • Brand Representative
    • Question
      How do you recognize if the machine has a 2nd Gen or 1st Gen filter? Thank you   (1 Answer)

      By Roxxy August 8, 2017.

      Answers
      • Answer

        Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool. This purifier comes with the 1st generation filter. The 2nd generation filter is a Dyson exclusive.A 2nd generation filter can be used with this model. Best Wishes, Krystal Dyson Customer Service.

        By DysonProductExpert August 8, 2017.

        • Brand Representative
    • Question
      Hi, is this using the 2nd Gen or 1st Gen filter? Thank you   (1 Answer)

      By Doman July 30, 2017.

      Answers
      • Answer

        Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link. While this model comes with the 1st generation filter, it is compatible with the 2nd generation filter. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert July 31, 2017.

        • Brand Representative
    • Question
      is this a second generation filter   (1 Answer)

      By Filter July 14, 2017.

      Answers
      • Answer

        Hi there, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool. This model includes the first generation filter. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert July 16, 2017.

        • Brand Representative
    • Question
      How many amps is this product   (1 Answer)

      By Jay July 6, 2017.

      Answers
      • Answer

        Hi Jay, this is Krystal with Dyson. Thank you for your interest in the Dyson Pure Hot + Cool Link. The purifier runs on 120V 60Hz volts and has an input power of 1575 (Max Heat setting) 44 (Max fan setting)watts. Best Wishes, Krystal Dyson Customer Service

        By DysonProductExpert July 6, 2017.

        • Brand Representative
    • Question
      So will my room feel more cooler with this unit or will be the same as if i put a regular fan? I underatand that will clean my air, but will circulate the same hot air around the room?   (3 Answers)

      By Carlos May 1, 2017.

      Answers
      • Answer

        No, this unit is just a fan. It will simply blow the existing air around. They seriously need to drop the word "cool" from the name. Sure, it looks 'cool', but that is about it.

        By Anon August 12, 2017.

        • Verified Purchaser
        • My Best Buy® Elite Member

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