A:AnswerThe batter has lost polarity It is possible to re flash te batter but best left to a professional. Also batteries are available from aftermarket companies. They are known to be much less expensive and good quality
A:AnswerIt works very well on large room carpets and less well on light carpets because they will lift and clog the vac. Smaller carpets should either be taken outside and shaken or you can use the smaller attachments to vacuum them as they hang.
A:AnswerHi there Jill, this is Tia from Dyson. The V7 and V8 units both offer up to 115 air watts of power on powerful suction. As well, both units provide a run time of up to 40 minutes.
Thanks for your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi, I have the v7 dyson and honestly i don’t recommend this vacuum for you. Although the max setting is strong enough to pick up dog hair and sand. The vacuum only last 6 minutes on Max, 30 minutes in regular. I feel that is not enough time to clean for you especially when charging takes 5 hours.
A:AnswerHello there, this is Kelly with Dyson. V7 Advanced Origin will have a floor tool that has a spinning brush bar. If your flooring can accept a brush bar with no issues, you should be fine. You may wish to check with your flooring manufacturer, if there are any concerns over brush bar usage. The brush bar on our cord-free machines cannot be disabled.
Best wishes,
Kelly
Dyson Customer Support
A:AnswerIt is more labor intensive on shag but works fine. Stairs with thick carpet would not be an issue at all. For floors, we put ours on low suction setting and mostly pull the unit.
A:AnswerHi there, this is Tia from Dyson. We regret hearing of your concern and we're keen to assist further. If you currently have a Dyson machine that is not performing as intended, please consider reaching out to us at questions.us@dyson.com with the serial number of the Dyson machine as well as a description of the trouble you're having.
It'll be our privilege to troubleshoot the matter with you and find a resolution. We appreciate your support of Dyson technology!
Best wishes,
Tia
Dyson Customer Support
A:AnswerHi there, this is Kelly with Dyson. The V7 Advanced Origin won't come with a dock in the box, but you can purchase one separately either from your local Dyson retailer or on the Dyson website.
Best wishes,
Kelly
Dyson Customer Support
