Questions & Answers

27 Questions & 12 Answers
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  • Question
    In-Home Consultation   (2 Answers)

    One of the customer reviews said there was no cost for the in-home consultation, but from what I can see, it costs $99 to buy it.

    By Elaine November 29, 2015.

    Answers
    • Best 
      Answer

      They meant that you pay $99.99 for the service but you end up getting that amount applied to your future home theater service or product purchase, so you are basically getting it for free.

      By Ash February 24, 2016.

    • Question
      Geek Squad   (1 Answer)

      I would like to put a tv above our fireplace. Does Geek Squad drill and install the outlets and wires so everything is hidden?

      By Anonymous August 14, 2013.

      Answers
      • Best 
        Answer

        We do! Every concealed wire installation is a bit different though, so you'll want to schedule an appointment with a home theater installation specialist for more information on available services and to obtain a detailed estimate.

        By AaronGS August 15, 2013.

        • Best Buy Staff
    • Question
      Insignia 50" Plasma problem   (1 Answer)

      i purchased a 50" Insignia Plasma TV from the Best Buy on 119th and Strang Line maybe...3-4 years ago. Within the last few (3-4) months the TV randomly shuts off, and then comes back on. Now, it's been doing it more frequently, and now, tonight, the TV has shut off and is not coming back on. It's been almost an hour. Please help.

      By Dan June 2, 2013.

      Answers
      • Best 
        Answer

        Do you remember purchasing a Geek Squad Protection plan for your Insignia TV? If so, then you could potentially be covered for in-home service. Otherwise, there would be a service fee for any attempted repairs. I would encourage you to call into the Geek Squad via the 800 phone number to see about scheduling an appointment. The Geek Squad website does offer the option to schedule an in-home appointment online too. Thank you for posting!

        By DerekBBY June 6, 2013.

        • Best Buy Staff
    • Question
      Does Geek Squad come out to do a consultation that will lead to a purchase of a projector, motorized screen and surround sound system?   (1 Answer)

      By RWilli32 April 7, 2016.

      Answers
      • Best 
        Answer

        Geek Squad will provide the services during set up, the consultation agent will be from Magnolia Home Theater. Far more knowledgable employees with the ability to provide any solution you need.

        By Kyle0222 April 12, 2016.

      • Question
        Do you run speaker wire?   (1 Answer)

        By Ben April 3, 2016.

        Answers
        • Best 
          Answer

          Yes, but not during the consultation.

          By BBY869 April 6, 2016.

        • Question
          I'm not convinced my internet is set up to connect to my new TV. Does Geek squad deal with that?   (1 Answer)

          By Jude December 27, 2015.

          Answers
          • Best 
            Answer

            Yes, Geek Squad can handle television internet connection.

            By CommunityAnswer December 27, 2015.

          • Question
            do u set up aNEW TV u just sent me   (1 Answer)

            need to have my new TV set up, what is the cost

            By Anonymous November 28, 2015.

            Answers
            • Best 
              Answer

              Yes, the Geek Squad will set up and install new tv's.

              By CommunityAnswer December 1, 2015.

            • Question

              How mch to hook up the vcr/dvd combo?

              By nick October 9, 2013.

              Answers
            • Question
              I have purchased several thousands of dollars of Magnolia products in the last 11/2 years and set everything up myself. Will Magnolia come out to my house to see if there can be any improvements to how I have installed my system?   (0 Answers)

              By tbnsr August 7, 2016.

            • Question
              I just ordered a home consultation for a home theatre and sound system installation. I was asked for my credit card address, but was not asked for the address of the actual home consultation. How do I give the home consultation address?   (0 Answers)

              By egragert July 5, 2016.

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