Questions & Answers

1-10 of 85 Questions
  • Question
    does it require an external vent?   (10 Answers)

    Want to know if the vent is internal or if we have to install an outside or external vent kit.

    By Joby November 24, 2015.

    Answers
    • Best 
      Answer

      has both options, but default vents into the room, but you can change to vent to the back.. after knocking out 2 small precut panels.

      By robert November 27, 2015.

    • Question
      Vented Internally   (4 Answers)

      Does any modification need to be made to vent to the inside. I have no exhaust above cabonet. Should I buy the extra charcoal filter? Also, can the turn table be turned off?

      By Anonymous May 26, 2015.

      Answers
      • Best 
        Answer

        Hi-this is Sue from GE. Thanks for your interest! The blower will need to be rotated for indoor (recirculating) venting. The directions are provided in the installation instructions included with the microwave. Also, the recirculating charcoal filter is included. The turntable can be turned off when using larger dishes. Model JNM3161DFBB is the same microwave except assembled for indoor (recirculating) venting. Thanks for checking with us!

        By GE Answers May 29, 2015.

        • Brand Representative
    • Question
      how much does it cost to remove old microwave and install new one,( over the range )   (8 Answers)

      By Anonymous December 16, 2014.

      Answers
      • Best 
        Answer

        It took the maintenance guys about an hour using the new install brackets. Depends on the installers hourly rate and if they have a minimum charge.

        By wibadger March 4, 2015.

      • Question
        Old Microwave is GE Model JNM1851SM2ss...will this model match up with installation holes   (5 Answers)

        Our old Microwave is GE Model JNM1851SM2ss...will this model match up with current installation holes (in cabinet above microwave

        By Anonymous March 6, 2014.

        Answers
        • Best 
          Answer

          Hi -this is Sue from GE. Thanks for your interest in our GE model JVM3160RFSS. We appreciate your loyalty! Our 30" over-the-range microwaves are designed to be installed in the same standard upper cabinet space (30" min. width, 12" min.-13" max. depth). The height and depth of the models may vary slightly. The top mounting is basically the same. You will need to use the back wall mounting bracket included with the new model as they are similar but not interchangeable. Your model, JNM1851SM2SS was shipped assembled for recirculating (indoor) venting. Model JVM3160RFSS is shipped assembled for outdoor venting. If you choose model JVM3160, you will also need to purchase the optional recirculating charcoal filter JX81L and follow the recirculating venting instructions in the installation guide. You may want to consider model JNM3161RFSS. It is the same model except is shipped assembled for recirculating (indoor) venting. You can view online at: http://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&_dynSessConf=&id=pcat17071&type=page&sc=Global&cp=1&nrp=15&sp=&qp=&list=n&iht=y&usc=All+Categories&ks=960&fs=saas&saas=saas&keys=keys&st=+JNM3161RFSS Thanks for checking with us. Enjoy!

          By BrandAnswers March 7, 2014.

          • Brand Representative
      • Question
        Can you use this microwave over the stove without an outside venting system?   (10 Answers)

        We do not have an outside venting system in our house. Will this microwave still work for us if we install it over our stove? Thank you.

        By Ann August 1, 2014.

        Answers
        • Best 
          Answer

          Yes, you can either vent back into the room or through an external vent. I vented internally. The configuration was easy, hardest part was installing the filter. It took a bit of finesse to remove the panel from the front of the unit.

          By Brian January 23, 2015.

        • Question
          Which is cheaper - Buy a new magnetron tube or buy a new unit?   (9 Answers)

          What is the life expectancy of the magnetron tube in this unit? What is the warranty period? (Model: JVM3161DFWW SKU: 1624523)

          By Anonymous October 8, 2013.

          Answers
          • Best 
            Answer

            Magnetron priced at time my 11 yr old unit expired was $168.00. BestBuy GE unit was $200.00.

            By GoldenCadillac March 8, 2014.

          • Question
            Does anyone know why the finish is cracking off the front of the microwave door?   (3 Answers)

            Bought this microwave a year and a half ago from Best Buy. The handle broke and the finish on the front of the microwave door around the window is cracked, chipped and falling apart.

            By Anonymous November 11, 2015.

            Answers
            • Best 
              Answer

              Yes its caused from the heat off the stove to solve this from happing ing the future turn on the fan while cooking for long period's on the cooktop. This will help.

              By steve5424 November 12, 2015.

            • Question
              is there a way to limit the endless timer signal?   (4 Answers)

              The timer signal is endless. It will not cease after a reasonable period of time. I have to stop whatever I'm doing wherever I am in the house and go to the kitchen to stop the timer. I would like it to stop by itself after a reasonable period of time, for instance, 30 seconds or 1 minute. Is it possible to change this?

              By endless timer March 24, 2015.

              Answers
              • Best 
                Answer

                There is not a way to change the end signal time length on this product.

                By CommunityAnswer March 31, 2015.

              • Question
                Are there any problems with installation?   (4 Answers)

                I have a model JVM1653SF001 that I am replacing, will the brackets work for this model? Are there any required parts that will be needed?

                By Chris July 12, 2014.

                Answers
                • Best 
                  Answer

                  old bracket not needed,a new one is supplied with the micro wave with template to layout the install

                  By michael January 3, 2015.

                • Question
                  Does this microwave have a chrome finish?   (5 Answers)

                  By Anonymous April 13, 2014.

                  Answers
                  • Best 
                    Answer

                    stainless steel not chrome

                    By michael January 3, 2015.

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