Questions & Answers

1-10 of 34 Questions
  • Question
    What is the Height and Width?   (2 Answers)

    By Brenda May 22, 2016.

    Answers
    • Best 
      Answer

      Hello Brenda, I am happy to help. The dimensions are H-13 5/8 in x W-23 7/8 in x D-19 1/4 in. I hope this helps. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers May 27, 2016.

      • Brand Representative
  • Question
    Can you turn off the beep tones for this unit?   (1 Answer)

    I want my microwave to be near silent, with no alerts for key press or cycle completion. Can this one do that? My ancient GE used to be able to!

    By Jon December 13, 2013.

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    • Best 
      Answer

      Hello, This is Donna with GE and I am happy to assist you. Yes, model JES2051DNBB does offer the option to adjust the sound level. This information is provided in the use and care manual on page 26. Sound Level - The beeper sound level can be adjusted. Press Beeper Volume. Choose 0–3 for mute to loud The display can be turned off also. Display On/Off : To turn the clock display on or off, press and hold 0 for about 3 seconds. The Display On/Off feature cannot be used while a cooking feature is in use. Both are great features!

      By GE Answers December 13, 2013.

      • Brand Representative
  • Question
    Does this microwave really not have an interior cooking light? If there is a light, is it easily changeable from inside the oven?   (1 Answer)

    By Linds February 25, 2017.

    Answers
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      Answer

      Hello Linds - this is Nancy at GE Appliances and we are happy to help you. This is a very nice countertop microwave. Yes, it does have an interior light which will come on when the door is opened and while it is cooking. The oven light is located within the inside walls of the microwave oven and would require a service technician to be replaced. We hope this helps! Thanks for checking with us!

      By GE Answers February 26, 2017.

      • Brand Representative
  • Question
    I've had no problem with my Ge - 2.0 Cu. Ft -1200 Watts Full-size Microwave, for 2 month, until one morning it would not heat up a cup of water for my coffee...WHY?   (1 Answer)

    By Marek November 2, 2016.

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      Answer

      Hello Marek - this is Nancy at GE Appliances and I am happy to help you. We're very sorry to hear that your two month old microwave is not heating. This is not what we would expect to hear and we apologize for this inconvenience. Please contact our GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances!

      By GE Answers November 6, 2016.

      • Brand Representative
  • Question
    Can you use the timer function and cook / heat in microwave at the same time?   (1 Answer)

    Can you use the timer function and cook / heat in the microwave at the same time?

    By Anonymous December 6, 2013.

    Answers
    • Best 
      Answer

      Hello - this is Nancy at GE and I am happy to help you. The Timer function on this microwave operates as a minute timer and can be used at any time, even when the microwave is operating. I hope this helps! Thank you for contacting GE!

      By GE Answers December 7, 2013.

      • Brand Representative
  • Question
    DOES MICROWAVE MODEL JES2051SNSS HAVE STAINLESS TRIM KIT THAT FITS? IF SO, WHAT IS THE KIT#   (2 Answers)

    By HOPESNHIM October 11, 2017.

    Answers
    • Best 
      Answer

      Hi HOPESNHIM- Thanks for viewing GE®! A trim kit is not available for model JES2051SNSS. We suggest our GE Profile™ Series 2.2 Cu. Ft. Countertop Microwave Oven PEB7226SFSS and GE® Optional 30" Built-In Trim Kit JX7230SFSS or GE® Optional 27" Built-In Trim Kit JX7227SFSS (depending on the width of your cabinet). We suggest to view the Quick Specs for product dimensions and cabinet cutout requirements at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240379_peb7226sf_c2.pdf - Keep in touch! SUEatGEA

      By GE Answers October 12, 2017.

      • Brand Representative
  • Question
    No, I'll put question differently. At bottom of outside of microwave unit what is the distance between back of unit and front feet?   (1 Answer)

    By Cjeannea July 14, 2017.

    Answers
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      Answer

      Hi Cjeannea- The distance from the rear of the microwave to the front feet is approximately 16". It is important to note that the surface the microwave stands on should be the depth of the microwave, not just the depth to the front legs. This is a recommended safety precaution. Microwaves need adequate air clearance on each side, the rear and the top to function properly. This allows good circulation for the intake and discharge air vents. Countertop Models: 3" of clearance on both sides and the top and 1" clearance in the rear. The front edge of the microwave (measured at door) should sit at least 3" or more back on the counter or shelf to avoid accidental tipping. See the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - We hope this is helpful! Sue@GEA

      By GE Answers July 19, 2017.

      • Brand Representative
  • Question
    Thinking about getting this microwave to replace GE JEB1860SM2SS. It looks like both has pretty much same dimensions. Can I use the trim kit I have for the current microwave. The current one also says countertop. It came with the house and is built in.   (1 Answer)

    By Replacement November 7, 2016.

    Answers
    • Best 
      Answer

      Hi Replacement- This is Sue at GE Appliances. We certainly appreciate your loyalty! A built-in trim kit is not available for model JES2051SNSS. A built-in capable microwave will list the 27" and 30" trim kit for that model in the product specifications. Also, the built-in trim kits are not interchangeable. A trim kit consists of the trim frame, as well as an upper, lower, and rear duct that attaches to and encases the microwave inside the cabinet cut-out. It is important to only use the trim kit designed for that model. We suggest to view our GE PROFILE™ SERIES 2.2 CU. FT. COUNTERTOP MICROWAVE OVEN PEB7226SFSS and OPTIONAL 27" BUILT-IN TRIM KIT JX7227SFSS or OPTIONAL 30" BUILT-IN TRIM KIT JX7230SFSS. The only difference between the 27" and 30" trim kit is the trim frame. If the microwave is installed over a 27" or 30" wall oven, be sure to match the trim kit width to the oven. We suggest to view the Installation Instructions for cutout and clearance requirements at the following link: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40727.pdf - Thanks for checking with us!

      By GE Answers November 14, 2016.

      • Brand Representative
  • Question
    Where was this unit manufactured? I prefer to buy Made in America products.   (1 Answer)

    By Country October 11, 2017.

    Answers
    • Answer

      Hi Country- Thanks for considering Ge! Microwaves are manufactured globally and not in America. GE Appliances products are designed by GE Appliances engineers in the United States. Many of our appliances are manufactured in the U.S. and others are made globally to our specifications. The country of origin is shown on the Model/Serial rating plate as well as the packaging. Manufacturing facilities (plant sites, where appliances are made) can and do change from time to time because GE Appliances continues to seek the most efficient manufacturing processes available. We make products all over the world for a Global marketplace. Therefore, your best source for manufacturing location is the packaging/product itself. The GE appliances listed in our website at the following link are designed, engineered and manufactured by thousands of U.S. employees- MADE IN AMERICA: http://www.geappliances.com/ge/usa/ - Keep in touch! SUEatGEA

      By GE Answers October 12, 2017.

      • Brand Representative
  • Question
    I was going to buy the JES2051DNWW but it's too wide. What is the top rated GE model number in white that has a less wide footprint. I only have 17 inches available. Thanks.   (2 Answers)

    By Mike September 4, 2017.

    Answers
    • Answer

      Hi Mike - Thanks for viewing! Model GE® 0.7 Cu. Ft. Capacity Countertop Microwave Oven JEM3072DHWW is 17 1/4" wide (Approx. Product Dimensions (WxHxD) (in.) 17 1/4 in x 10 1/8 in x 13 in). We currently do not offer a model 17" or less in width. See the following link regarding air clearances: http://products.geappliances.com/appliance/gea-support-search-content?contentId=21668 - Keep in touch! SUE@GEA

      By GE Answers September 20, 2017.

      • Brand Representative

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