Questions & Answers

1-10 of 20 Questions
  • Question
    When the freezer defrost will it ruin the food   (2 Answers)

    By Freezer June 17, 2016.

    Answers
    • Best 
      Answer

      Hello Freezer - this is Nancy at GE Appliances and I am happy to help you. During the defrost cycle, the defrost timer activates defrost heater(s) in the evaporator section which heats up, melts frost off the evaporator coils, and then turns off. During defrost there will be no running sounds, no fan noise no compressor noise. You may hear water dripping or sizzling as it hits the heater. Most models will defrost for approximately 25 to 45 minutes usually twice a day. Temperatures in the freezer should not be affected during this heating process. I hope this helps! Thanks for checking with us!

      By GE Answers June 22, 2016.

      • Brand Representative
  • Question
    Does this refrigerator have a trim kit available so I can have a "built-in" appearance? If not, what refrigerators do you make that do have trim kits available? I really want a full size unit rather than counter depth.   (1 Answer)

    By AuntSusie3380 September 15, 2017.

    Answers
    • Answer

      Hello AuntSusie3380, This is Lisa from GE Appliances. I am happy to help. This model does not offer a built in option with a trim kit. We do not offer models with a trim kit for a built in appearance at this time. We appreciate you considering GE Appliances.

      By GE Answers September 23, 2017.

      • Brand Representative
  • Question
    Are the doors of this refrigerator magnetic?   (2 Answers)

    By KathyW August 28, 2017.

    Answers
    • Answer

      Hi KathyW- Thanks for viewing! Most 2017 bottom freezer and French Door models (except Café Series) will hold a magnet. Prior to 2017, we recommend testing it with a magnet while you are shopping. Thanks for checking with us! SUE@GEA

      By GE Answers August 31, 2017.

      • Brand Representative
  • Question
    My GE Profile Bottom Freezer is leaking. Is there a drip pan or how can I keep it from leaking all over my kitchen floor?   (2 Answers)

    By Anonymous August 18, 2017.

    Answers
    • Answer

      Hi - Thanks for your purchase! We are sorry to hear of the water leak and can certainly understand your concern. Refrigerators with automatic defrost have a drain tube that carries water from the defrost cycle to a fixed drain pan under the refrigerator. If you have a clogged drain tube, you might see ice and/or water inside on the freezer floor or on the floor in front of the freezer. These models require some disassembly to access the defrost drain tube, so we recommend that you contact service. Please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Also, some leaks could be plumbing issues. Check the copper water line (icemaker) to the water valve on the back of the refrigerator. Please contact your local plumber if your leak appears to be coming from the copper line itself. See the following troubleshooting link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=19366 - If the icemaker is leaking water onto the floor, see the following link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=17382 - We hope this is helpful. Keep in touch! SUE@GEA

      By GE Answers August 23, 2017.

      • Brand Representative
  • Question
    how do I turn off the ice maker on the bottom freezer of model GDE25ESKBRSS   (1 Answer)

    By puzzled July 29, 2017.

    Answers
    • Answer

      Hi puzzled- Thanks for choosing our GE® ENERGY STAR® Refrigerator GDE25ESKSS! We hope you love the look of the stainless steel finish in your kitchen! Remove the ice bucket to access the icemaker and set the power switch in the OFF position. For reference, see page 14 of the Owner's Manual at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Also, view a short video (various models styles are shown): https://www.youtube.com/embed/ZiunhYDe0cE?list=PLX8_V2wHGuhlERILRtOLZMWMoaNPbT5sc - Keep in touch! SUE@GEA

      By GE Answers July 31, 2017.

      • Brand Representative
  • Question
    What kind of a compresser does the GDE25ESKSS have?   (1 Answer)

    By tired June 24, 2017.

    Answers
    • Answer

      Hello tired - A reciprocating compressor, also known as a Scotch Yoke compressor, is designed to give years of reliable service. The main component of a refrigerator is the compressor. High quality is very important. This type of compressor consists of a reciprocating piston operating in a stationary cylinder. •It is actuated through a sliding yoke by a crank on the upper end of a vertical shaft. •The shaft is made of hardened steel and runs in cast iron bearings. •The upper bearing is self-aligning, which helps eliminate wear. •A rotary oil pump is at the bottom of the shaft, which keeps the compressor lubricated and operating smooth through years of use. As of January 1994, all GE branded refrigerators moved from a rotary compressor to a reciprocating compressors. Additionally, none of our refrigerators use linear (inverter) compressors. -TREY@GEA

      By GE Answers June 27, 2017.

      • Brand Representative
  • Question
    what is the cubic footage of the refrigerator only not including the freezer section of the GDE25ESKSS MODEL   (2 Answers)

    By NAVAJO May 9, 2017.

    Answers
    • Answer

      Hi NAVAJO- This is Sue at GE Appliances. We are excited to hear of your interest in our GE® ENERGY STAR® 24.9 CU. FT. BOTTOM-FREEZER DRAWER REFRIGERATOR GDE25ESKSS! The Fresh Food capacity is 17.6 cu. ft. We suggest to view the Quick Specs for dimensions and clearance requirements at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=GDE25ESK_c2.pdf - Keep in touch. We are always eager to provide assistance!

      By GE Answers May 11, 2017.

      • Brand Representative
  • Question
    I notice this model doesn't have a butter compartment like most refrigerators. Is there a butter compartment to store your butter dish?   (1 Answer)

    By Rudy April 19, 2017.

    Answers
    • Answer

      Hi Rudy- This is Sue at GE Appliances. Thanks for considering our GE® ENERGY STAR® 24.9 CU. FT. BOTTOM-FREEZER DRAWER REFRIGERATOR GDE25ESKSS. A butter compartment is not available. We suggest storing butter on one of the door shelves or in the sliding snack drawer (Make more space, exactly where you need it, with a drawer that moves across the entire width of the fresh-food section.) Thanks for reaching out to us. Keep in touch!

      By GE Answers April 20, 2017.

      • Brand Representative
  • Question
    Is the door on the GE refrigerator reversible?   (2 Answers)

    By GEEZER2 February 11, 2017.

    Answers
    • Answer

      Hi GEEZER2- This is Sue at GE Appliances. We are excited to hear of your interest! Yes, the door swing is reversible to allow for flexible installation. You can view complete details in the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60758.pdf - Thanks for checking with us. Enjoy!

      By GE Answers February 16, 2017.

      • Brand Representative
  • Question
    Does this refrigerator come in a black stainless?   (2 Answers)

    By Kimi January 30, 2017.

    Answers
    • Answer

      I've never seen one, I ordered mine w/o seeing it in person because I wanted bottom mount (largest and GE brand to go w/ the rest of my new appliances), no question. If you get on Best Buy's website you should be able to find it and see the colors in a drop down box on the specs page.

      By Anonymous February 1, 2017.

      • Verified Purchaser
      • My Best Buy® Member

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