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GE - 27.8 Cu. Ft. French Door Refrigerator - Black stainless steel-Front_Standard

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    • AHi Al- Thanks for choosing GE. We are sorry to hear your foods are freezing and apologize for any inconvenience this has caused. We suggest to set the temperatures at factory settings- 37F for the refrigerator and 0F for the freezer. Allow 24 hours for the temperatures to stabilize. Food load is an important factor. The drawers and compartment should ideally be 1/2 full or more. Freezing occurs when the refrigerator does not having enough food to absorb the cold air. If foods in the crisper, deli, and/or snack drawers are freezing, make sure the bins are at least 1/2 full. If the drawer has adjustable temperature and items are freezing, adjust the drawer to a lower setting. If the refrigerator temperature sensor is blocked, it may not be able to correctly sense temperature to control cooling. The temperature sensor is located at the top of the refrigerator, on the ceiling above the top shelf. The sensor looks like a dome with slats. Move items so there is 6 inches of clearance around the sensor. If this does not help, service may be required. If you would like to schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule an appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - We hope this is helpful. Keep in touch! SUEatGEA

      By GE Answers 

    • AHi zChris123- GFE28HSKSS has 1 Full-Width, Adjustable Temperature Drawer w/ Colored LED Lighting. 3 accurate settings deliver the optimal temperature for your favorite foods, while colored lights indicate the chosen setting. Play Video: https://www.youtube.com/embed/fnHG6wH1P-g?rel=0 - It also have a 1 Quick Space Shelf- Quickly slides out of the way to make room for tall items. Play Video: https://www.youtube.com/embed/klcdPiNekSQ?rel=0 - The glass shelves have silver trim (vs white). Thanks for choosing GE! Enjoy- Sue

      By GE Answers 

    • AHi Su3e- We're excited to have you in the GE Appliances Family and glad to address your concern. For a refrigerator-freezer to maintain a -5 to +8 degrees F freezer and 34 to 42 degrees fresh food temperature, the compressor will usually run much of the time. Newer refrigerators have smaller, more powerful, high-speed compressors that generally cost less to operate than those in older refrigerators. These compressors are designed to run 80 % to 90% of the time. This makes them more energy efficient because the greatest amount of energy used when the compressor cycles on. The new high efficiency compressor may run faster and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating. You may hear the fans spinning at high speeds. This happens when the refrigerator is first plugged in, when the doors are opened frequently or when a large amount of food is added to the refrigerator or freezer compartments. The fans are helping to maintain the correct temperatures. For reference, see page 44 of the Owner's Manual- Normal Operating Conditions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60792-2.PDF - Also, view a short video about normal bottom freezer refrigerator sounds: https://youtu.be/0v2MbvX3fX0 - Any other sounds may require a service technician for diagnosis. To schedule a service appointment, contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online: http://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service - Thanks for reaching out to us. Keep in touch! SUE@GEA

      By GE Answers 

  • Q: Does this fridge dispense cold water?  (2 Answers)

    By Ross 

    • AHi Ross- Thanks for considering GE! The unit dispenses Cubes, Crushed Ice and Water. Bottom freezer and French- door refrigerators have a water reservoir coil in the fresh food section that holds 12 - 24 oz. of water. The water is chilled and stored until it is needed. Since the reservoir is in the fresh food section, the water will not be ice-cold. The first time the dispenser is used, the chilled water lever may need to be pressed for two to three minutes to fill the reservoir for the first time. It takes approximately seven seconds to fill an eight ounce glass with water. After the 2 - 24 oz. of cold water is dispensed, any additional water dispensed will not be chilled until the water in the coil tubing has had time to chill again. This model also offers SECOND ICEMAKER OPTION - Always have extra ice on hand with an optional second icemaker in the freezer (IM5D kit sold separately). Play Video: https://www.youtube.com/embed/R6mw--0jJeY?rel=0 - Keep in touch! SUE@GEA

      By GE Answers 

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