Questions & Answers

1-10 of 20 Questions
  • Question
    Does this washer get off balanced frequently?   (5 Answers)

    By John August 4, 2016.

    Answers
    • Best 
      Answer

      Hi John- This is Sue at GE Appliances. Thanks for viewing our GE Series Top-Load Washers! Rest assured, model GTW680BSJWS features Auto Balance Suspension System. The washer tub moves freely within our exclusive balance system. It is a rod and spring floating suspension, designed to withstand extensive out of balance situations. Thanks for checking with us. Enjoy!

      By GE Answers August 8, 2016.

      • Brand Representative
  • Question
    Is this washer quiet or noisy?   (7 Answers)

    By washershopper June 13, 2016.

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    • Best 
      Answer

      Noisy. Trust me.

      By Agitator February 3, 2017.

    • Question
      Does this machine have an agitator?   (5 Answers)

      By Anonymous November 27, 2015.

      Answers
      • Best 
        Answer

        Hi-this is Sue from GE Appliances. It's exciting to hear of your interest! This Energy Star Qualified model features an Infusor. The patented Infusor replaces the agitator. The Infusor plate works alone or with the wash basket to provide different types of wash action including a centrifugal wash action called Centrifusion (cleaning solution is rapidly pulled through fabrics to force out dirt for thorough, gentle cleaning). Thanks for checking with us!

        By GE Answers December 18, 2015.

        • Brand Representative
    • Question
      Can you pause this washer and open the lid to add a garment during it's cycle?   (4 Answers)

      By Soleil February 7, 2017.

      Answers
      • Best 
        Answer

        Yes

        By Yolo April 25, 2017.

        • Verified Purchaser
    • Question
      Alot of reviews stated this washer is very noisy . I'm concerned   (5 Answers)

      By Thomas December 15, 2016.

      Answers
      • Best 
        Answer

        I have never noticed it being noisy, no more than any other top loading washer.

        By Knight81 December 23, 2016.

      • Question
        Is this machine direct drive or belt driven   (2 Answers)

        By Joe April 26, 2016.

        Answers
        • Best 
          Answer

          Hello Joe - this is Nancy at GE Appliances and I am happy to help you. This washer offers a belt and pulley driven system. I hope this helps! Thanks for checking with us!

          By GE Answers May 1, 2016.

          • Brand Representative
      • Question
        Does this washer start and stop on the cotton cycle? Ours seems to, just making sure this is normal..   (1 Answer)

        By Coalby April 7, 2016.

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        • Best 
          Answer

          Hello Coalby - this is Nancy at GE Appliances and I am happy to help you. This is a very nice washer. It is normal for the washer to to spin and pause at the beginning of the cycles. This is necessary so the washer can sense the load. I hope this helps! Thanks for checking with us!

          By GE Answers April 10, 2016.

          • Brand Representative
      • Question
        Why does this site not indicate that this is a "Special Order" item and will take four (4) to six (6) weeks to receive after order? I have been rescheduled now for the third time because this washer is supposedly not available. Buyer beware of lead time.   (1 Answer)

        By Beth June 21, 2016.

        Answers
        • Best 
          Answer

          I am not a rep or anything. Just bought this myself from a different store. But to answer your question, there is actually some text next to the add-to-cart button that says this product is not available in store. Whenever I see this, I consider the product to be shipped from manufacturer's distribution center (and not seller's warehouse). After you place an order of such product, it will first get shipped to the seller's warehouse. Then seller's logistics will send it your way. There will be an extra logistics/shipping step if you have ordered installation. You are easily looking at 3-4 weeks for a product with no local inventory. In your case, it seems to be taking a week or two longer than what I would expect. (Mine is expected to arrive in two weeks...hopefully).

          By Atif October 6, 2016.

        • Question
          There is a button called the deep fill on the GE 4.6 GTW680BSJWS on the other machine there's a button called deep clean GE 5.1 GTW860SSJWS. Is it the same as the deep fill? Thanks Barbara   (2 Answers)

          By Barbara May 27, 2016.

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          • Best 
            Answer

            Deep fill is used when a load is extra heavy and may need more water than normal. But this button is rarely used because the washer is sensored

            By Yolo April 25, 2017.

            • Verified Purchaser
        • Question
          How well does the spin cycle remove the water from clothing at the end of the wash cycle? I am curious as some washers without the traditional agitator seem to have issues removing enough water resulting in much longer drying times in the dryer.   (3 Answers)

          By Terry October 24, 2017.

          Answers
          • Best 
            Answer

            I have had Samsung washers and dryers in the past and decided to give this GE a try and have been very satisfied. I’ve never had any issues with the rinse/spin and drying times seems much faster than my Samsung sets. Definitely happy with my purchase.

            By Dave October 25, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member

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