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Hi Prado- Thanks for choosing GE! So that we can better assist you, please reach out to us from our Contact Us page at GEAppliances.com or call us at 1-800-626-2005. A qualified service technician may be required for a diagnosis. You can also contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/ - We look forward to reviewing this with you soon! SUE@GEA
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