Questions & Answers

74 Questions & 85 Answers
1-10 of 74 Questions

OR

  • Question
    I have a GE JEM31SF01 but it is mounted tightly between cabinets above and directly on the sides of it. It can go down. is there a replacement?   (1 Answer)

    By adny April 8, 2016.

    Answers
    • Best 
      Answer

      Hello adny - this is Nancy at GE Appliances and I am happy to help you. The replacement microwave to the JEM31SF01 is the PEM31SFSS. However, if you are going to build it into a cabinet, then the JX827SFSS 27" trim kit or the JX830SFSS 30" trim kit are required. The cutout dimensions for these trim kits are: 15" +/- 1/8" high x 24-7/8" +/- 1/8" wide. I hope this helps! Thanks for checking with us!

      By GE Answers April 12, 2016.

      • Brand Representative
  • Question
    I have the JEM31 which I bought in 2002. Sometimes it stops working and I have to unplug and replug it on to get it working again. I'm ready to replace it. Its dimensions are 12" H x 24" W x 12" D.... Correct? What replacement options are there? Tx!   (2 Answers)

    By Anonymous June 6, 2017.

    Answers
    • Best 
      Answer

      Hi - This is Sue at GE Appliances. It's nice to hear from you! We certainly appreciate your loyalty and glad to offer assistance. JEM31SA (2002) is approximately 23 25/32"W x 11 3/16"H x 12 9/32"D. The comparable model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS- Approximate Product Dimensions 24"W x 12 1/8"H x 12 7/8"D. This countertop microwave oven is built-in capable with a sleek matching trim kit (sold separately)- OPTIONAL 30" BUILT-IN TRIM KIT JX830SFSS or OPTIONAL 27" BUILT-IN TRIM KIT JX827SFSS. Or, free up counter space with Optional Undercabinet Hanging Kit JXA019K (sold separately). We suggest to view the Quick Specs for more details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Keep in touch. We are always eager to help!

      By GE Answers June 7, 2017.

      • Brand Representative
  • Question
    Need to replace a GE JEM25DMWW with a stainless steel model. The opening in my cabinet is 11.5 H; 24.5 W; 12" D. Any suggestions?   (1 Answer)

    By Anonymous September 10, 2016.

    Answers
    • Best 
      Answer

      Hi, I am happy to assist you with your question. This model is also available in the color white. The model number is GBS20EGHWW. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers September 14, 2016.

      • Brand Representative
  • Question
    Can this microwave be installed in a 12 inch deep upper cabinet?   (1 Answer)

    Is this microwave shallow enough, in depth, to be installed in a regular upper cabinet with a 12 depth and still close the doors? If it can not be, how far does it protrude from the back of cabinets once installed? (13 inches, 14 inches...)

    By Anonymous March 3, 2016.

    Answers
    • Best 
      Answer

      Hi- This is Sue at GE Appliances. It's exciting to hear of your interest! Yes, installation requires a 12" deep cabinet. Allow 2" air clearance on each side of the microwave. Do not install against a wall or cabinet. No air clearance is required in the rear. If the model has removable rubber feet, they may be removed. If installed in a cabinet with the hanging kit, allow 2" on each side and at the bottom. Thanks for checking with us!

      By GE Answers March 4, 2016.

      • Brand Representative
  • Question
    I need to replace my GE microwave JEM27LWH. I need a replacement with its exact dimensions - height, width and depth. Any recommendations? Thanks!   (1 Answer)

    By Mel August 20, 2017.

    Answers
    • Answer

      I contacted GE directly. I spoke with a customer service rep. The model I was trying to replace had been discontinued. The new model had to have similar dimensions to fit the space available because it was an undermount. GE found the right size replacement model. They did all the work. All I did was order it. Call GE. It only took about 10 minutes over the phone and I probably would have spent hours searching online myself for the correct dimensions. The new microwave is a perfect fit!

      By Ames August 21, 2017.

      • Verified Purchaser
  • Question
    I have to replace a model PEM31GF188 under counter microwave. What would you suggest?   (1 Answer)

    By Charlie August 12, 2017.

    Answers
    • Answer

      Hi Charlie- We know you have choices and appreciate the trust you've placed in us! Thanks for being a loyal GE Appliances customer. The comparable replacement model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS (Stainless Steel). It is also available in the following colors: PEM31EFES Slate; PEM31DFWW White; PEM31DFBB Black. Thanks for checking with us. Enjoy! SUE@GEA

      By GE Answers August 14, 2017.

      • Brand Representative
  • Question
    I need to replace model PEM31DM3WW what model is compatible ?   (1 Answer)

    By rt44 August 10, 2017.

    Answers
    • Answer

      Hello rt44, I am happy to help. The replacement model is PEM31DFWW: http://www.bestbuy.com/site/ge-profile-series-1-1-cu-ft-mid-size-microwave-white-on-white/2557116.p?skuId=2557116 You will need to use the optional mounting kit that comes with the new model if you are building it into a cabinet or wall. 27 inch wide - JX827DFWW 30 inch wide - JX830DFWW I hope this helps. thank you for checking with us. Lisa from GE Appliances.

      By GE Answers August 11, 2017.

      • Brand Representative
  • Question
    I have a GE Spacemaker model ZEM200SF01 with the 27" trim kit. What model would replace this and do I need to change the trim kit as well?   (1 Answer)

    By Jaycee August 8, 2017.

    Answers
    • Answer

      Not sure what the new unit model is but I believe it is there is only one GE Spacemaker on the market. Yes, the old trim kit does not work with the new unit and vise versa

      By Bill August 8, 2017.

      • Verified Purchaser
      • My Best Buy® Member
  • Question
    We bought GE microwave PEM31DFWW with GE-JXA019K GE Undercabinet Mounting Kit. The kit has several templates. PEM31DFWW model not listed in the reference guide. We see PEM31DF/RF/SF pub #31-41082. Is this the right template or should we choose another?   (1 Answer)

    By BillandKathy August 1, 2017.

    Answers
    • Answer

      Hi BillandKathy- We know you have choices and appreciate the trust you've placed in us! Thanks for choosing our GE Profile Series PEM31DFWW. Optional Undercabinet Hanging Kit JXA019K is the correct kit. Referenced model PEM31DF is the same as PEM31DFWW (WW simply indicates the color- White). Thanks for reaching out to us. Enjoy! SUE@GEA

      By GE Answers August 2, 2017.

      • Brand Representative
  • Question
    I need to replace a countertop microwave to fit into a 12 x 20 opening. Do you have any models small enough? I'd like a white finish if possible.   (1 Answer)

    Answers
    • Answer

      Hi Lynn- We offer the following countertop microwaves in white: GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW (Approx. Product Dimensions 24"W x 12 1/8"H x 12 7/8"D); GE Profile™ Series 2.2 Cu. Ft. Countertop Microwave Oven PEB7226DFWW (Approx. Product Dimensions 24 1/8"W x 14"H x 19 3/4"D). We currently do not offer a model 12" x 20". Thanks for checking with us! Sue@GEA

      By GE Answers July 18, 2017.

      • Brand Representative

Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions