Questions & Answers

1-10 of 95 Questions
  • Question
    I have a GE JEM31SF01 but it is mounted tightly between cabinets above and directly on the sides of it. It can go down. is there a replacement?   (1 Answer)

    Answers
    • Best 
      Answer

      Hello adny - this is Nancy at GE Appliances and I am happy to help you. The replacement microwave to the JEM31SF01 is the PEM31SFSS. However, if you are going to build it into a cabinet, then the JX827SFSS 27" trim kit or the JX830SFSS 30" trim kit are required. The cutout dimensions for these trim kits are: 15" +/- 1/8" high x 24-7/8" +/- 1/8" wide. I hope this helps! Thanks for checking with us!

      By BrandAnswers April 12, 2016.

      • Brand Representative
  • Question
    I have the JEM31 which I bought in 2002. Sometimes it stops working and I have to unplug and replug it on to get it working again. I'm ready to replace it. Its dimensions are 12" H x 24" W x 12" D.... Correct? What replacement options are there? Tx!   (2 Answers)

    Answers
    • Best 
      Answer

      Hi - This is Sue at GE Appliances. It's nice to hear from you! We certainly appreciate your loyalty and glad to offer assistance. JEM31SA (2002) is approximately 23 25/32"W x 11 3/16"H x 12 9/32"D. The comparable model is our GE PROFILE™ SERIES 1.1 CU. FT. COUNTERTOP MICROWAVE OVEN PEM31SFSS- Approximate Product Dimensions 24"W x 12 1/8"H x 12 7/8"D. This countertop microwave oven is built-in capable with a sleek matching trim kit (sold separately)- OPTIONAL 30" BUILT-IN TRIM KIT JX830SFSS or OPTIONAL 27" BUILT-IN TRIM KIT JX827SFSS. Or, free up counter space with Optional Undercabinet Hanging Kit JXA019K (sold separately). We suggest to view the Quick Specs for more details: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240381_pem31sf_c2.pdf - Keep in touch. We are always eager to help!

      By GE Answers June 7, 2017.

      • Brand Representative
  • Question
    Need to replace a GE JEM25DMWW with a stainless steel model. The opening in my cabinet is 11.5 H; 24.5 W; 12" D. Any suggestions?   (1 Answer)

    By Anonymous September 10, 2016.

    Answers
    • Best 
      Answer

      Hi, I am happy to assist you with your question. This model is also available in the color white. The model number is GBS20EGHWW. Thank you for checking with us. Lisa from GE Appliances.

      By GE Answers September 14, 2016.

      • Brand Representative
  • Question
    I have to replace a GE JEM25 that is mounted under a cabinet with the optional hanging kit. What current model would replace this with the same dimensions, using the present hanging kit?   (1 Answer)

    By LimeyInIE October 21, 2017.

    Answers
    • Best 
      Answer

      Hi LimeyInIE- Thanks for your loyalty! The compatible model is our GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31DFWW. Approximate Product Dimensions are as follows: 24" Width x 12 1/8" Height x 12 7/8" Depth. You can also view the Quick Specs at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=240380_pem31df_c2.pdf - Thanks for checking with us. Enjoy!

      By BrandAnswers October 23, 2017.

      • Brand Representative
  • Question
    Can this microwave be installed in a 12 inch deep upper cabinet?   (1 Answer)

    Is this microwave shallow enough, in depth, to be installed in a regular upper cabinet with a 12 depth and still close the doors? If it can not be, how far does it protrude from the back of cabinets once installed? (13 inches, 14 inches...)

    By Anonymous March 3, 2016.

    Answers
    • Best 
      Answer

      Hi- This is Sue at GE Appliances. It's exciting to hear of your interest! Yes, installation requires a 12" deep cabinet. Allow 2" air clearance on each side of the microwave. Do not install against a wall or cabinet. No air clearance is required in the rear. If the model has removable rubber feet, they may be removed. If installed in a cabinet with the hanging kit, allow 2" on each side and at the bottom. Thanks for checking with us!

      By GE Answers March 4, 2016.

      • Brand Representative
  • Question
    Can you tell me why the Jx 827 Sfss has black sides. I want it to match the other stainless steel appliances in my high end kitchen but the black plastic sides don’t match. The only microwave that fits the opening is the GE Pem 31.   (0 Answers)

    By Davey November 18, 2017.

  • Question
    Hi, I have a GE - JEM31SF001 microwave mounted under a cabinet that needs replacement - paint is peeling. Can you recommend a replacement? Thank you, SG   (0 Answers)

  • Question
    I am looking for a microwave which I can mount under the cabinet. 1. space 24 by 12 can I use old mounting kit. 2. which model # will fit ,where can I buy it and how much will it cost. Who will install and installation cost under the cabinet. Thanks   (0 Answers)

    By PT November 17, 2017.

  • Question
    I had a countertop Kenmore microwave approx. 15 1/4" high and 23 1/2" wide that sat in a cutout above the oven that measured approx. 17 1/4" high and 33 3/4" wide. It had multi-power cooking, delay start, three-stage cooking, etc. Can it be replaced?   (0 Answers)

    By Anonymous November 16, 2017.

  • Question
    Have ge microwave pem31sm3ss. What is the replacement? Thanks   (1 Answer)

    By 2027 November 16, 2017.

    Answers
    • Answer

      Hi 2027- We certainly appreciate your loyalty! The current model is GE Profile™ Series 1.1 Cu. Ft. Countertop Microwave Oven PEM31SFSS. It is compatible with GE® Optional 27" Built-In Trim Kit JX827SFSS, Optional 30" Built-In Trim Kit JX830SFSS, and Optional Undercabinet Hanging Kit JXA019K (all sold separately). Keep in touch! SUEatGEA

      By BrandAnswers November 17, 2017.

      • Brand Representative

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