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12 Questions & 19 Answers
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  • Question
    Can the snack drawer on this model be relocated to a higher position or is it fixed right above the crisper drawers?   (2 Answers)

    Answers
    • Best 
      Answer

      The snack drawer is fixed. It does not move. But, I love the refrigerator.

      By unclemiltie December 4, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    why is the vegetables freezing in my vegetable crisiper in my GE double door refrigerator?   (1 Answer)

    What setting (scale of 1-9) should be refrigerator be set for the freezer and refrigerator? Sometimes the ice maker makes ice and others it does not?

    By Anonymous February 27, 2016.

    Answers
    • Best 
      Answer

      Hi- This is Sue at GE Appliances. We are happy to provide assistance. On models with temperature controls settings 1-9, we suggest to set at 5. Wait 24 hours for the temperature to stabilize at initial start-up or when making an adjustment. Check the temperature in each compartment. At this point adjustments may be made. Fresh-Food Controls: The freezer supplies cold air to both compartments. Cold air is circulated from the freezer to the fresh food compartment via a damper. The fresh food control regulates the damper between the two compartments by controlling the amount of cold air that flows into the fresh food compartment. Freezer Controls: The higher the setting, the longer the compressor runs and as a result the colder both sections become. The freezer setting determines the compressor and freezer fan running times. Turning the freezer control to OFF shuts off the compressor and consequently, shuts off cooling in both the fresh-food and freezer compartments. If foods are freezing, we suggest to view the following troubleshooting link: http://products.geappliances.com/appliance/gea-support-search-content?contentId=20492- For further assistance, we encourage you to contact GE Consumer Service at 1-800-432-2737 or conveniently schedule an appointment online: http://www.geappliances.com/service_and_support/service/- We hope this is helpful. Thanks for reaching out to us!

      By GE Answers February 29, 2016.

      • Brand Representative
  • Question
    I have checked the width and depth in our kitchen and this works. However, I have a shallow cabinet (16" from wall) that is exactly 69" from the floor. The specs state <69" for back of fridge, so will this work?   (3 Answers)

    By pismodude May 19, 2017.

    Answers
    • Answer

      Hi pismodude- This is Sue at GE Appliances. We're excited to hear of your interest! The height to top of case is 68 3/4" (Overall Height including hinge is 69 1/4"). Also, we recommend 1" Top air clearance (2" Back, 1/8" Sides). We suggest to view the Quick Specs at the following link for all dimensions: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=210361_pse25ksh_c2.pdf - Thanks for checking with us!

      By GE Answers May 22, 2017.

      • Brand Representative
  • Question
    What are dimensions ; Height & Width Must fit in a 68 X 36 in enclosure   (3 Answers)

    By Tony February 28, 2017.

    Answers
    • Answer

      Hello Tony - this is Nancy at GE Appliances and we are happy to help you. This refrigerator would be too tall as it has the following approximate exterior dimensions: 69-1/4 in High x 35-3/4 in Wide x 35-1/4 in Deep. We hope this helps! Thanks for checking with us!

      By GE Answers February 28, 2017.

      • Brand Representative
  • Question
    What is waterline size? 3/16? Or 5/16?   (1 Answer)

    Answers
    • Answer

      Hi- This is Sue at GE Appliances. Thanks for your interest! You will need 1/4” outer diameter tubing kit to connect the refrigerator to the water supply. For complete details and part numbers, we suggest to view page 35 of the Installation Instructions at the following link: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-60647-4.pdf - Contact our GE Appliances Parts Team for assistance at 1-877-959-8688, Mon–Fri 8am–7pm, Sat 8:30am–5pm ET or online: http://www.geappliances.com/ge/parts/?icid=GEARpartsflyout-repairparts - Thanks for checking with us!

      By GE Answers December 9, 2016.

      • Brand Representative
  • Question
    What is special in GE Profile compared to other GE Fridge? Is there any performance difference?   (1 Answer)

    Answers
    • Answer

      Hi Amudhan, I am happy to help. The Profile will have more features than the GE. We appreciate you checking with us. Lisa from GE Appliances.

      By GE Answers August 4, 2016.

      • Brand Representative
  • Question
    Is this refrigerator counter depth?   (1 Answer)

    Answers
    • Answer

      Hi Les- This is Sue at GE Appliances. PSE25KGHBB is not counter-depth style. We suggest to view GE® SERIES 21.9 CU. FT. COUNTER-DEPTH SIDE-BY-SIDE REFRIGERATOR GZS22DGJBB. Thanks for checking with us!

      By GE Answers July 29, 2016.

      • Brand Representative
  • Question
    Will magnets stick to the stainless version?   (2 Answers)

    By wilson July 7, 2016.

    Answers
    • Answer

      Yes but only on the side of refrigator

      By mitch July 25, 2017.

      • Verified Purchaser
      • My Best Buy® Elite Member
  • Question
    Where is this unit made? Also, is it quiet enough to use in a combo kitchen-living area? Thanks   (1 Answer)

    Answers
    • Answer

      Hello Diana - this is Nancy at GE Appliances and I am happy to help you. GE products are designed by GE engineers in the United States. Many are manufactured in the U.S. and others are made globally to our specifications. Because the country of origin shown can change, we recommend that you check the Model/Serial rating plate as well as the packaging of the appliance itself. While you may hear the refrigerator operating, there should be no problem with using it in a combination kitchen-living area. I hope this helps! Thanks for checking with us!

      By GE Answers June 28, 2016.

      • Brand Representative
  • Question
    What is the width and depth of this unit?   (2 Answers)

    By Mona June 23, 2016.

    Answers
    • Answer

      Hello Mona - this is Nancy at GE Appliances and I am happy to help you. The approximate dimensions of this side-by-side refrigerator are: 69-1/4" high x 35-3/4" wide x 35-1/4" deep. I hope this helps! Thanks for checking with us!

      By GE Answers June 26, 2016.

      • Brand Representative

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