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12 Questions & 17 Answers
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  • Question
    The water filter for this refrigerator has changed..please tell me the parts # for the new water filter...is it RPWFE?? It looks completely different than the last one we purchased. Thank you!   (1 Answer)

    By Anonymous June 9, 2017.

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    • Answer

      Hi - This is Sue at GE Appliances. It's nice to hear from you. Thanks for choosing our GE PROFILE™ SERIES ENERGY STAR® FRENCH-DOOR REFRIGERATOR PFE28KMKES! We hope you love the hands-free Autofill feature as much as we do- Lets you walk away while the dispenser automatically fills any container with filtered water. The compatible filter is RPWFE- Reduces trace pharmaceuticals from water and ice* (* Removes 98% of ibuprofen, atenolol, fluoxetine, progesterone and trimethoprim. These pharmaceuticals are not necessarily in all users’ water). View how to install a new RPWFE water filter: Play Video: https://www.youtube.com/embed/f11IiE6NbxE?rel=0 - Or, view the Installation Instructions online at the following link: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-6000027-1.pdf - Keep in touch. We are always eager to provide assistance!

      By GE Answers June 9, 2017.

      • Brand Representative
  • Question
    Is this refrigerator compatible with the single-serve Keurig attachment?   (2 Answers)

    By WhitT10 May 2, 2017.

    Answers
    • Answer

      Hi WhitT10- This is Sue at GE Appliances. It's nice to hear from you and learn of your interest in our Keurig Brewing System! This features is built into the refrigerator dispenser of select models, so it cannot be added to other refrigerator models including PFE28KSKSS. We suggest to view our GE PROFILE™ SERIES ENERGY STAR® 27.8 CU. FT. FRENCH-DOOR REFRIGERATOR WITH KEURIG® K-CUP® BREWING SYSTEM PFE28PSKSS. Learn More About Refrigerators with the Keurig® K-Cup® Brewing System: http://www.geappliances.com/ge/refrigerators/keurig.htm - Keep in touch. We are always eager to provide assistance!

      By GE Answers May 4, 2017.

      • Brand Representative
  • Question
    Does this refrigerator hold magnets? Thanks.   (2 Answers)

    By Looking April 17, 2017.

    Answers
    • Answer

      Hi Looking- This is Sue at GE Appliances. Thanks for considering our GE PROFILE™ SERIES ENERGY STAR® 27.8 CU. FT. FRENCH-DOOR REFRIGERATOR WITH HANDS-FREE AUTOFILL PFE28KSKSS! Stainless steel can vary in its magnetism. Some stainless steel will not hold a magnet. If you are looking for a stainless appliance that will hold a magnet, we recommend bringing a magnet to test when shopping for your appliance. Also, this model is offered in Slate, PFE28KMKES. Slate is a low-gloss matte metallic paint finish with stainless handles. The Slate surface will hold a magnet and resists fingerprints/smudges. Learn more and check out our Slate Collection: http://www.geappliances.com/ge/slate-appliances.htm - Keep in touch!

      By GE Answers April 18, 2017.

      • Brand Representative
  • Question
    Is there some way to brighten the lighting showing water, cubes, etc., on door of refrigerator, it's so dim you can hardly read it. We had to make labels.   (1 Answer)

    By Me December 26, 2016.

    Answers
    • Answer

      Hello Me - this is Nancy at GE Appliances and we are happy to help you. We're sorry; however, there is no way to brighten the selection pads on the front of the refrigerator dispenser. We appreciate your feedback. Thanks for checking with us!

      By GE Answers January 1, 2017.

      • Brand Representative
  • Question
    Does the automatic ice cube maker in refrigerator door automatically shut off when full? Model GFE28   (2 Answers)

    By Me December 26, 2016.

    Answers
    • Answer

      Hello Me - this is Nancy at GE Appliances and we are happy to help you. Yes, this refrigerator offers the space saving icemaker in the dispenser door that has a feeler arm which will keep the icemaker from making more ice when the bucket is full. We hope this helps! Thanks for checking with us!

      By GE Answers January 1, 2017.

      • Brand Representative
  • Question
    What is the parts number for second ice msker   (1 Answer)

    By Anonymous November 29, 2016.

    Answers
    • Answer

      Hello - this is Nancy at GE Appliances and we are happy to help you. The optional second icemaker for the freezer that you would order for this refrigerator is the IM5D. We hope this helps! Thanks for checking with us!

      By GE Answers December 17, 2016.

      • Brand Representative
  • Question
    When is it available?   (0 Answers)

    By Jusc November 1, 2016.

  • Question
    The sliding tray in the bottom freezer has only 2 wheels on the front of the tray. The rear has none. The tray is very hard to bring forward and push back when it is full of food. Should the tray have 4 wheels, Two in the front and two in the back.   (1 Answer)

    By LouK October 16, 2016.

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    • Answer

      Hi LouK - This is Sue at GE Appliances. Thanks for your purchase! We are sorry to hear of the issue with the sliding tray in the freezer. The tray only has two wheels. If they are difficult to roll, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. We apologize for any inconvenience. Thanks for reaching out to us!

      By GE Answers October 24, 2016.

      • Brand Representative
  • Question
    What does manual defrost mean and how do you do it.   (1 Answer)

    By Justaoldguy October 9, 2016.

    Answers
    • Answer

      Hi Justaoldguy- This is Sue at GE Appliances. Thanks for considering our GE Profile Series Refrigerator! We apologize for the error. The refrigerator is Frost-Free (Frost Guard or Adaptive Defrost). You will not need to turn off the refrigerator for manual defrosting. The refrigerator will automatically defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (ex. family on vacation), it will not defrost as often. It also utilizes a "Pre-Chill" function to lower the freezer temperature prior to the defrost cycle. This lowering of freezer temperature allows the freezer to return to its set temperature point more quickly once the defrost cycle is complete. All this amounts to less thawing of foods and refreezing during the defrost cycle. The result is that it reduces freezer burn. See the following link for complete details: http://products.geappliances.com/appliance/gea-support-search-content?contentId=16699 - A website correction request will be sent to ButBuy. Thanks for checking with us!

      By GE Answers October 12, 2016.

      • Brand Representative
  • Question
    does the ice maker on the outside have a lock system so little children cannot access it   (2 Answers)

    By countrygal August 9, 2016.

    Answers
    • Answer

      Hi countrygal- This is Sue at GE Appliances. Thanks for viewing our French-door Refrigerators! We have good news. This model has a Lock option on the external control panel. Press and hold 3 seconds to lock out ice and water dispenser and all feature and temperature buttons. Thanks for checking with us. Enjoy!

      By GE Answers August 11, 2016.

      • Brand Representative

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