Questions & Answers

45 Questions & 28 Answers
1-10 of 45 Questions

OR

  • Question
    Can anyone purchase Geek Squad support, even if the product was not purchased at Best Buy?   (1 Answer)

    By WIZ July 30, 2016.

    Answers
    • Best 
      Answer

      Yes, Geek Squad 24x7 Support may be purchased no matter where the computer was purchased. Geek Squad offers 1, 2, and 3 year plans which cover 3 computers, and include Webroot, Trend Micro, or Kaspersky Internet Security, also covering up to 3 computers.

      By GSAgent August 6, 2016.

    • Question
      How and where can I renew my Geek squad membership. Expiration date - 11/18/16. Is this an automatic renewal? Have not received any info Membership #: SPA00GSTS1018295297 Margarete Kirschner   (1 Answer)

      By Anonymous November 18, 2016.

      Answers
      • Best 
        Answer

        Please call 1-800-Geek-Squad for support.

        By Aimee January 1, 2017.

      • Question
        Do you get virus's off Mac computers?   (1 Answer)

        By Slm October 9, 2016.

        Answers
        • Best 
          Answer

          The Geek Squad is able to help remove viruses from PCs and Apple computers.

          By Justin January 1, 2017.

        • Question
          my tech support with web root is ready to be renewed.e-mail was sent to remind me.card number for payment has been replaced with new one.need to change number so renewal can be done.   (1 Answer)

          By puddinhead8 July 25, 2017.

          Answers
          • Best 
            Answer

            Call Geek Squad at 1-800-433-5778 and request to speak with the Billing and Renewals team for assistance.

            By FeyBBY July 25, 2017.

            • Top 25 Contributor
        • Question
          I purchased my Lenova a couple of months ago and my battery is not lasting more than 5 hours, is this normal?   (1 Answer)

          By Gotshepards May 31, 2017.

          Answers
          • Best 
            Answer

            Typically the battery usage times advertised are not real world examples. They are usually consistent with just normal web browsing and light use. If you have the brightness all the way up, have multiple windows running, or doing anything that would push the GPU like watching videos, playing games, or using resource heavy applications like office, photoshop etc - then the battery life will die alot quicker. Laptops typically only live up to there battery specs when they have i7 processors/ longer battery life or must be an ultrabook model laptop.

            By MrFixIt July 6, 2017.

          • Question
            how do i get my college coupon for geek support   (1 Answer)

            By ronald July 9, 2016.

            Answers
            • Best 
              Answer

              Go under deals- student hub-- sign up for deals- use or create a best buy rewards account- choose birthdate and college- coupons will then be sent to email you used to register. You'll receive 2-3 emails. One email will have the coupons in it.

              By Answer July 30, 2016.

            • Question
              How do I solve scrambled channels /weak signal   (0 Answers)

              By Anonymous September 4, 2017.

            • Question
              Does the Geek Squad Protect & Support Plan Plus cover a cracked screen on a laptop computer   (0 Answers)

              By moemary August 23, 2017.

            • Question
              Best Buy installed eM Client when we bought this computer. It now expired and asking me to renew. Should I be renewing this?   (1 Answer)

              By Willie July 31, 2017.

              Answers
              • Answer

                eM Client does email encryption if your using your E-mail for business I would keep it for added security. eM Client also makes it easy to import your data from most of the other e-mail clients. It also makes organizing your contacts easier.

                By AgentT August 5, 2017.

              • Question
                Does my 24/7 cover a cracked screen on a laptop   (0 Answers)

                By Wayne July 16, 2017.

              Best Buy is not responsible for answers provided by Community Answers, Customers, or other third parties. Accuracy not guaranteed. Terms and Conditions