A:AnswerHi Ron. Thanks for reaching out about this! I took a look at the photos and have a solution for you. Your HP has a DVI port on the back (the white port with lots of pin holes in it). And your RCA TV has HDMI ports on the back (used for most video plug ins). We have an adapter cord that will bridge those two together. This should be what you need here: https://www.bestbuy.com/site/insignia-6-dvi-d-to-hdmi-cable-black/6187119.p?skuId=6187119. I hope this helps!! Please let us know if you need anything else.
A:AnswerHi there. Thanks for reaching out to us about this! It looks like you have one of our old support plans called Geek Squad 24/7 Support. This is a plan that can be used as much as you want when you have it! I hope this helps. Please let us know if you have any more questions.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear you're running into issues. We should be able to come out there and check it out. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out about this! We apologize for the delay in a response back to you. Generally in a case like this, for AT&T and other commercial applications that aren't getting sound, the page is typically muted and you have to un-mute it. It can be a little different but if there's a video, make sure you check the sound icon on that video. If this doesn't work, we'd recommend creating an in store appointment for our Geek Squad. I hope this helps!
A:AnswerThanks for your question, Lanie! It is my understanding that the HP Support Assistant helps keeps certain drivers and software on your computer up to date. If the restart is not installing the updates or the updates keep failing we should be able to look into this issue for you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out to us about this. We'd need a little more information on the specific Acer Aspire computer you have to find a compatible fit for a new Nvidia graphics card. Please reach out to either your local Best Buy or contact us at (800) GEEK-SQUAD or (800) 433-5778 to get started.
A:AnswerThanks for your question! We should be able to help setup your router. For support with costs and scheduling, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question! This service would be easiest explained with you in the store. We'd recommend setting up an in store appointment so we can go over this with you. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
A:AnswerHi there. Thanks for your question! At this time, if your old plan has expired, we would recommend migrating into our new plan as it covers more and in a most cases, it will discount further. You can learn more about Total Tech Support by visiting: https://www.bestbuy.com/site/services/total-tech-support/pcmcat1494357892646.c?id=pcmcat1494357892646. You can also get more information by visiting your local Best Buy.
A:AnswerHi Robert. Thanks for taking time to get in contact with us. We should be able to help out with that.
For assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
