Questions & Answers

27 Questions & 90 Answers
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  • Question
    WHEN WILL THE STABILIZER BE AVAILABLE??????!!! What the heck is going on?! No info anywhere... Best Buy, can you shed some light here??   (2 Answers)

    By desperateforgoproanswers November 27, 2016.

    Answers
  • Question
    Hi Are the problems that karma grip not "talking" with Hero 5 fixed?   (5 Answers)

    By saorsnes January 23, 2017.

    Answers
    • Best 
      Answer

      I've had my Karma Grip/Hero 5 setup for a couple months now and have used it strenuously in all types of environments. I have not yet encountered an issue with the Grip not "talking" with the GoPro however I did find a review from an online blogger who had a similar issue: "Sometimes the GoPro battery continues to drain after being turned off from the Karma Grip, which you won’t realise until the next time you try to power on the system and find the GoPro battery is flat. At first I thought there was an issue with the devices communicating with each other. Although the grip charges the cam, if the cam’s battery is completely drained it won’t power on again. Very bad, and here you actually need a spare battery for the cam, as there is no way to tell if the cam is “really” powered off." I have not personally encountered the GoPro battery continuing to drain after I've turned it off from the Grip but if your GoPro is drained by the Grip all the way to power failure then it stands to reason you could perceive that problem as the devices not "talking" when the camera has actually died. From what I can tell GoPro customer service has been very responsive after the drama with the Karma Drone so if you don't find your answer here that would be my next step. Sorry for the over explanation, hope this helps and best of luck.

      By BBOYD347 January 23, 2017.

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  • Question
    Can it go in water?   (10 Answers)

    By SJL November 24, 2016.

    Closed to new Answers

    Answers
    • Best 
      Answer

      No, the stabilizer is not water proof.

      By CommunityAnswer November 24, 2016.

    • Question
      Can you charge it with a battery bank while its being used? is essentially extending the battery life.   (5 Answers)

      By DJi January 27, 2017.

      Answers
      • Best 
        Answer

        Yes. I returned my Karma due to battery issues however while I was testing it I found that it would still function while I was charging the unit. This means that it will work with an external battery source. Check with GoPro to be sure. They have excellent support.

        By TechGuy February 14, 2017.

      • Question
        Am I able to purchase the gimbal from this website with the hero 4 harness?   (2 Answers)

        By Garrett December 2, 2016.

        Answers
        • Best 
          Answer

          no, only available with the hero 5 harness. All other camera harness will not be bundled with the karma grip.

          By mcallister December 3, 2016.

        • Question
          Is this a real product or it it just a figment of Best Buys imagination?   (2 Answers)

          By Shaky November 16, 2016.

          Answers
          • Best 
            Answer

            This is a real product.

            By CommunityAnswer November 16, 2016.

          • Question
            Does it come with any extra harness for the Hero 4? On the verge of ordering one but not sure if it comes with the H4 harness.   (10 Answers)

            By Matt December 2, 2016.

            Closed to new Answers

            Answers
            • Best 
              Answer

              As of right now (December 3, 2016) On the box of the karma grip it says compatible with hero 4 and hero 5 session but the harness is "sold separately". I don't think there will be different SKUs for the karma grip with camera specific harnesses. Everyone is forced to either get the Hero 5 camera or wait for the Hero 4 and hero 5 session harness to come out.

              By phuimcphui December 3, 2016.

            • Question
              When will Bestbuy bring back the 25% off ($75 off) promotion for the karma grip like they did during the release in December 2016?   (1 Answer)

              By dealcraver February 10, 2017.

              Answers
              • Best 
                Answer

                Never. There was a price glitch at that time and they realized it and fixed it. Several folks including myself got hooked up with the gopro grip.

                By NormanC February 10, 2017.

              • Question
                If I buy the karma grip which is 299 usd... and then in the future I want to get the karma drone.. it will be less expensive?? Cause I already have the grip stabilizer..?? And the drone will be itself for sale?? Or I will have to get the pack of 799??   (5 Answers)

                By Lgarrido20 December 2, 2016.

                Answers
                • Best 
                  Answer

                  The drone will be available without the karma grip and stabilizer in march 2017 priced at $599. This puts the karma grip at a value of $200.

                  By PROSUMER February 10, 2017.

                • Question
                  What harness will be available? The Hero 4 or Hero 5?   (3 Answers)

                  By Netsecpro November 29, 2016.

                  Answers
                  • Best 
                    Answer

                    Hero 5 harness is included

                    By Anonymous December 2, 2016.

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