“I cannot get into the HRBlock site to download the program or even enter the activation code. Tried for 3 days and no luck. used the GetHRblock.com/CRNS site and all I get was ads. About ready to take this back and switch to another provider.”

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• When I tried to download the file, I received a serious message that the H&R site was blocked by my Malwarebytes antivirus. After several attempts to get into the site, I switched from using Microsoft Edge to Google Chrome. After the switch, I was able to access the site and get the download. The download execution prompt appeared on the bottom left corner of the screen. Hope this helps.

  Answered by Drummer 3 years ago

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• TO GO to download site TYPE the GetHRBlock.com/CRNS in the "address search bar"....NOT the search engine box, Because that will only go to the Regular HRBlock website where there are no place to download pre-purchased tax prep programs......The instructions DO NOT SPECIFY this and took me an hour on my own to figure this out. The People that write these pamphlets do NOT realize this error or that" visit this website" is not a good instruction.

  Answered by GREGN 3 years ago

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• I'm having the same issue and can't get any assistance from anyone. About ready to return and go with another as well.

  Answered by MeToo 3 years ago

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• SAME THING HAPPEN TO ME! I ALSO ORDERED THE CD BUT DID NOT GET IT

  Answered by bOYD 3 years ago

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• i couldnt get the code to take till i typed it in using only lowercase letters and no dash.

  Answered by teepee 3 years ago

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• Contact H&R Customer Service!

  Answered by luislast 3 years ago

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• Hello - We are sorry to hear you are experiencing issues with the software. The url site is correct so there may be an issue with your computer or internet security settings. Please reach out to our customer service team at 1-888-482-9288 between 7am and 7pm CST, Monday through Friday for assistance. Thank you.

  Answered by H&R Block 3 years ago

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