Questions & Answers

1-10 of 83 Questions
  • Question
    Is this suppose to be a HDR capable and 4yrs manufacturer's warranty?   (5 Answers)

    By frank June 16, 2016.

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      The tv will display full HDR using media via USB stick or the HDMI 2.0 ports. I tested this with HDR encoded material on a USB stick. However from what I understand it will not display HDR from streaming formats like Netflix or Amazon video, only 4K. I cannot confirm or deny this however the "HDR" tag does not show up when selecting one of the HDR encoded programs on Netflix such as Marco Polo, but it looks fantastic none the less and the color range and contrast with whites/blacks does appear better than on my non-HDR 4K set. The information has been somewhat sketchy from Hisense on the Netflix HDR issue and HDR in general with these sets, so hopefully there will be clarification or HDR from streaming can be enabled from a future firmware/software update.

      By Vman81 June 19, 2016.

    • Question
      Does the Xbox One S pick up this tv's HDR? Thanks!   (1 Answer)

      By JamesTheDude August 12, 2016.

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        2016 4K TV's with HDR local processing capabilities currently support HDR10 via USB input (use the USB 3.0 input).Our software engineers are working on an update to enable HDR10 via HDMI input, which would give the compatibility to Xbox One S.

        By HisenseProductExpert August 16, 2016.

        • Brand Representative
    • Question
      The remote does not Include an info button so how do I check what resolution is currently being displayed while watching?   (3 Answers)

      By Matt July 2, 2016.

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        Hi Matt, please press the "up" button on the remote control to check the resolution. If you have any further questions, please contact us at 1-888-935-8880.

        By HisenseProductExpert July 8, 2016.

        • Brand Representative
    • Question
      Has anyone used this TV for gaming? It states it has 8.5ms input lag. That is low! My monitor does 1ms, 8.5 is amazing for a 4k TV. Anyway, looking for more info on this TV. Best buy didn't have an 4k footage running on the display model :(   (7 Answers)

      By Pons June 19, 2016.

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        I've used it for some PC, XB1 and PS4 gaming and I haven't had any real issues, and I play mainly FPS, COD, BF4, Overwatch, etc and I haven't noticed any real issues from lag. I also have a Vizio P-series 4K that I used game on which was known for its exceptionally low input lag and this tv seems to perform not better, but at least just as well from what I can see. Just make sure you put it on game mode in the picture mode menu.

        By Vman81 June 20, 2016.

      • Question
        Is there an estimated time as to when HDR10 will be enabled through the HDMI inputs, so that it will work with Xbox One S?   (3 Answers)

        By Vman81 August 17, 2016.

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          Answer

          Hi! The 2016 4K TV's with HDR local processing capabilities currently support HDR10 via USB input (use the USB 3.0 input).Our software engineers are working on an update to enable HDR10 via HDMI input, which would give the compatibility to Xbox One S. I will update this post as soon as I get the estimated time as to when the firmware will be released. Thank you!

          By HisenseProductExpert August 19, 2016.

          • Brand Representative
      • Question
        I am also having trouble getting 4:4:4 at 4k60hz. Are there any advanced settings or PC mode that I need to enable? 4:4:4 works at 4k30hz. Using an HDMI 2.0 from PC to HDMI3. Can this be fixed through a firmware update or do I need to return the TV?   (4 Answers)

        By quokka July 19, 2016.

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          I am using Crossfire Sapphire 7950's with the Club3D Displayport 1.2 to HDMI 2.0 and a super short 18gbps certified cable. I am pretty sure the TV needs to be updated to support this.

          By quokka July 24, 2016.

        • Question
          Does this tv do 4:4:4 Chroma at 60hz?   (1 Answer)

          By potentialbuyer June 10, 2016.

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            Hello potentialbuyer, Yes, this TV does do 4:4:4 chroma at 60Hz. Thank you!

            By HisenseProductExpert June 16, 2016.

            • Brand Representative
        • Question
          electronically challenged. this tv has a composite hookup, but not a component hookup. can I hookup my direct tv box to it?   (2 Answers)

          By Linda July 11, 2017.

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            Hi Linda! This TV has 1 RCA component input and 1 RCA composite input (shared). You can connect your DirectTV box through a coaxial or an HDMI cord.

            By HisenseProductExpert July 11, 2017.

            • Brand Representative
        • Question
          Why does my fire tv say the the HDMI port is not hdcp 2.0? I can't get any 4k content from the fire tv. Any help please   (3 Answers)

          By jason August 13, 2016.

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            Try using HDMI 3

            By Ringo December 6, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Does this tv stream YouTube in 4K?   (3 Answers)

          By Bb16 June 30, 2016.

          Answers

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